Grand Kia Reviews
Amy Hill
Absolutely will never take my car back to this place which is unfortunate as I bought my car here in 2011 and have taken it to them for every oil change and repair since purchasing. The issue now is this is the second time I have taken my car here to have them fix (and charge me) for something that was not the problem and when I return my car to be fixed they refuse to give me a refund for the work that was done incorrectly. They simply do not care about their customers and only care about their profits as this is evident that they are willing to lose a customer of over 7 years so easily.
Daniel Cardona
I drove to the dealership to see and test drive a new car and when asked I told them a family member was going to buy it for me in another state the sales man quickly turned and said sorry it's not here we must of sold our last one this morning and to try another dealership then he walked away I drove off and decided to check they're online inventory they had 4 on the lot I called didn't bring up the incident and the other sales man confirmed they have 4 so I told him what happened and he defended his coworker say he did that because I wasn't purchasing the vehicle from then so why should they waste they're time hands down the worst experience I've ever had !!
Kenneth Krymowski
Never buy a car from these folks
Nick Calabrese
Find another dealership group. They talked me into another lease early saying they would pay off the remaining amount of the original lease. It's been a month now and I have 2 car payments due and get blown off when I call to ask where the check is.
Carlos Garcia
Horrible service when I took my truck in. First I had scheduled an appointment with them and when I showed up to my appointment they informed me they couldn’t service my truck because they were in the process of changing from “grand” to “omeara.” A phone call or email would have been nice since I asked to leave early that day from work. Then they reschedule me for a different day, and took my truck in. When my wife went to go pick up the truck they handed her the keys but didn’t tell her where the truck was at and when she ask for help they were very rude. Rick Purdy and his staff were horrible. I will never go here again screw this place. I will be taking my business elsewhere.
Miguel Delgado
My 2001 3500 GMC needed a new transmission. They quoted me really high at around 5.2k for just a transmission replacement. Later I found out that for a 2001 3500 transmission replacement cost only about 2.5k I didn't do much research so my fault. While working on my transmission they broke my exhaust, my starter, and damaged other parts. Of course they could replace them for more $$$. After they " fixed " everything my truck was doing the same thing. Took them another try to finally get it right. 1 year later the housing for the transmission cracked, they will not help me with the transmission even if it has a 100k mile / 3 year warante. In all, they over charged me, damaged parts and forced me to pay them to fix their mistakes, and won't even fix a faulty transmission that they replaced. DO NOT do business with these people. They will do whatever they can to take your money. If you go to get a tire replaced, they'll tell you your brakes are worn out. These people are nothing but shady scammers. DO NOT come to this place, its amazing how people are so interested in money that they don't care who they screw over. You guys should be ashamed of your business ways.
Update : Truck needs the entire transmission replaced because these people didn't do a very good job. If anyone has any issues with any Diesel trucks I can recommend a real certified mechanic that actually values his word on his Warranty. Thanks GMC KIA, you guys are really terrible people.
Marsha Allison
Not happy about the experience and they were so rude and not friendly. Well they were friendly at first but later it got bad to the point I would refuse to buy a car from them. I was straight up honest with them what I can afford, what my budget and what I needed my payments to be. I was am not sure if it's possible to make a deal or not but I understand if it can't work out. I test drove a Kia Soul and knew I wanted one. They told me they could keep me at $220 budget and that was not a problem. I called them multiple times to keep them updated when I was going to buy due to I was waiting on the insurance. Each time they made me confident that we were still on for the car and payments at $220. I showed up ready to buy the car and all things changed. The offer was $310 a month and the lowest they could offer me was $275. I was shocked when the $220 was no longer there and it went up to $310. I left completely devastated planning on getting the car I wanted when they told me stright up that my budge was not a problem and they could definitely work with that. They waste my time, gave me hope when they should of been honest with me. I tired again to make a deal with them upping my budget and still problems, I had another Kia dealership willing to work with me and they would not match the deal they were going to give me. They told me they did not believe me that they would make a deal like that they then told me your going to get screw over by them and they are lying to you to get you in there. I told them to call them and talk to them and they would not call them. Kia Arapahoe NEVER lied to me they in fact gave me an AMAZING DEAl and the deal they said they would offer me stayed and was a deal. Kia Arapahoe they were amazing people the sales team Michael at that dealership was A . Best experience ever with Kia Arapahoe never had a better car buying experience. Worth the drive down there.
Rachel Torfin
The service department is the only good thing about this place. The sales team is vulgar and pushy. While waiting in an office to buy my car I heard 3 men talking in the open area about sex in many different contexts. I thought maybe they thought no one was around so I stood up so they could see me and they continued without a blink. So uncomfortable, unprofessional and disgusting. Will recommend anyone I know, NOT to purchase/lease a car from this dealership.
Christina Campos-Gonzales
They are the worst place to purchase or lease a car. The first run we leased cause we were told we couldn't afford a new vehicle. When the lease was ending we started receiving emails and phone calls about their great end of lease specials. Those great specials were not so great. They put us in a new 2017 for 11 days just to take it back. After checking our credit to see what the banks issue was we found they only tried one bank. Which we have not had a good experience in the past with (GM Financial) when we told them that from the beginning. They didn't even attempt to get us financed with another bank. If I could continue with 0 stars I would!
Gabe Smiley
Sales manager Chad has no people skills
S Fah
Shady typical car salesmen that will jerk you around and not be straightforward with you in terms of cost even when you ask them directly. There are definitely better places to go in CO!
BIG RED
I bought an 02 silverado. 94,xxxx miles had cheap transmission parts. When i took it in to get my transmission rebuilt the shop said they took shortcuts to save money. Now a few years later my dad buys a truck 09 Gmc Sierra and 10months later hes on his way to california his transmission blows completely. Hes a veteran, almost disabled and he had to ome out of pocket 650 dollars for a hotel until they fixed it and wont help reimburse him. Total disappointment with how they treated my dad. Never send anyonr else here. Dont buy here in my opinion.
Joshua Rodlin
That place sucks bunch of want to be con men
Emily Stephens
Do not take your car here to be serviced. All they want is your money. The first time they were pretty nice. The second time was worse. The gentleman checking in my car got mad at me for using an oil change coupon that I got right off the dealership website. His exact words were "Oh great. Now we make no money on this service." I apologized for using the coupon (don't ask me why I felt then need to apologize for trying to save money) and tried to lighten him up but he just kept complaining. I figured I would give them a break and I took my car there for a 3rd and final time yesterday. I was 99% sure the alternator was bad and wanted to have them fix it. I was prepared to spend about $300-400 for the repair. I booked my appointment online and requested a loaner car so I could get back-and-forth to work. When I got to the dealership I was told they did not have a loaner cars. So I called the Buick dealership in Boulder to see if they might have a loaner car before I left my car at the 104th dealership. I guess this made the man at the 104th location, yet again because after telling this same man about some of the sensors going off he rudely explained: "my boss said to run the diagnostic test it would be $280 because of all those sensors you said we're going off plus whatever the cost is to fix the problem" I said "oh no. Maybe I shouldn't have mentioned all the sensors and I should have just metioned my concern with the alternator." He snapped back with, "we'll we would have figured it out anyway!" The whole time he was short and disrespectful to me. After the 2nd experience with the coupon comments I should have never returned. Trust me, take your car somewhere else! You'll be happy you did! Now my car is fixed and running great! I took it to Brakes Plus on 92nd and Wads and they confirmed it was the alternator and only charged me $15 to test the system! :)
Brittany Gallegos
I'm only rating one star because it wont let me proceed without! I will honestly never buy another vehicle from Grand Kia again. They made me wait 3 years get get my lights fixed inside my vehicle, never received any communication that they received them. It finally took me to go in after 3 years to get it fixed and their response was "oh yeah we see the note in the system, I'm not sure why nobody called you back." I scheduled it to be fixed the following week because they had to order the parts again. They actually called me back and I took it in. Once I took my car they waited 3 hours to call me back just to tell me they order the wrong light for the wrong door! I was livid! I pick my car up right before the 4th of July. They advised me they would call my phone when they received the part. Chris at the service desk asked for my number so I gave it to him. Fast forward to August, I received no phone call again!! I took it upon myself to go in and complain. Chris immediately remembers me and tells me oh I have been calling you, I said no you haven't. He said yes is your number so and so? I said no how did you call the wrong number when you wrote it down right in front of me! Long story short they fixed my light finally but now they fixed it incorrectly again!!!!! they won't shut off!!! very disappointed in Grand Kia in Thornton! Way to upset a customer!!!!!!!!
Connie Minter
My experience was not good there. They changed the contract on me after I had the car for almost a week. So, don't trust the finance department. The manager said he would help me on the loan and to give him a couple of days and he would call me. Did not happen. So you cant trust the manager. The salesman told me he would get a spare tire kit for me and to give him a couple of weeks and then turned around and said he did not say he would, said he would try. After, several phone calls I got the spare tire kit. Dont trust the salesmen. My front bumper on my new car had scratches on it done by an employee. Hmmmm........ That took another week to get them to fix it , another week to get my safe light installed for the back.. so I honestly don't know why anyone would give them 5 stars when one is too many. I love my car but very disappointed in the way way things were handled or should I say not handled.
Brianne Stinar
I have never felt so unwelcome to purchase a car in my life! I drove up to the dealership to 5 gentlemen smoking outside the front door, no one greeted me so I said hello and told them what I wanted to look at. They all looked at each other not very enthusiastically giving me the impression no one wanted to help me. So I asked the closest gentleman to me to show me my options. I extended my hand to shake it which he did limply reaking of cigarettes. He flat out told me I couldn't afford the v6 or turbo and told me the base model options... I never told him what my budget was, little did he know I had cash in hand for a down payment. Asked if I wanted to drive it, I said let me take a look inside first, he then told me it needed gas so we couldn't drive it anyways. I was pretty much talked out of everything I was excited about because of his negative assumptions. I've enjoyed being a kia customer for the last several years and was looking forward to remaining a customer but not if my experience is going to be like that.
Sandy Brawley
Awful.
Chelsea Rhoads
The sales guy was very nice, helpful and I genuinely believe he means well. However, this place is an insane joke.
1.) Listen to the GM/owner/boss literally scream and swear out an employee (we were sitting at the table right next to his door). Not just yell but I've never hear a human talk to another person like this. Just awful
2.) They make the process take so long you basically want to give them whatever they want so you can move on with your day. Around 4 hours of BS.
3.) They didn't follow though with their handwritten "deal" we agreed on. We bought in cash and all we wanted was a diagnostic report run so we could see what is going on with the truck. They said they couldn't do it because the check engine light wasn't on... After another 2 hours and paperwork signed.
4.) Have had the truck for almost 2 months and have already put $1,000 into it about ready to put another $1,500 into it next week. I see now why they "couldn't" run the diagnostics.
In a world of car dealers changing their ways, looking for the long term, repeat customer and recommendations.... This place is behind the times and only wants the quick buck. Please save yourself the day and give your money to any of the other dealerships on the strip.
christina dickinso
I took my car in to have it serviced for emissions and after having my car for over 2 weeks and spending $4000, it runs worse than when I got it. I recently almost died because of a mechanical flaw (accelerating issues) gmc neglected to fix before they started selling these pos back in the day. They were condescending and I was told THEY had spent enough money on it. For example, my cooling system was completely replaced, yet 5 days after getting my car back, the coolant was empty. The gm had the nerve to ask if I knew where the coolant was because I had filled it, knowing if I didnt, it would overheat.