Goddard Veterinary Group Thamesmead-London

Attended today and was met by a horrible receptionist who was smirking when she learned that my kitten appeared to be dying for not eating anything for 10 days after they vaccinated her. She did not care at all about the fact that this could be their fault and told me to go and book an appointment later. I told her that this is an emergency and my kitten is very likely to die before the appointment, but she could not care less and told me that she can do nothing to help. I have been using this vet for so many years, during which I paid thousands of pounds to them. Everyone who worked there was so nice with amazing customer service, but unfortunately it takes one person to ruin this experience. She called me rude and abrupt because I was visibly upset about my kitten and how horrible she was to me. She failed to say how I was rude to her, or to anyone, at any point. Tip: There was several customers in the reception but I was the only non-white person there. She appeared to be treating everyone else with due respect except me. I would strongly advice, if you look or sound different, do not go there. Find another vet that treat all their customers equally, regardless of their identity. It might not be only if you are not white. Goodness knows what other identity they despise. That is my perception. Whatever happened to our good old Goddard vet! This is not the same one. AVOID! Edit: Went through their complaint policy as below, all fake.