Just to thank the excellent team at Best Cutter for supporting us with the fiber laser, they provided us with excellent service and communication and thanks to them we solved the problem that the laser machine had. We thank each of you for supporting us. (Saulo Daniel, David Boss, Carlos Rodriguez Sebastian Velandia)

The machine operates in accordance with its promised specifications; however, our experience would have been incomplete without the invaluable assistance provided by their team. From the initial contact with the seller to the exceptional technical support, the entire process was nothing short of impeccable. In particular, I must commend the technician, Daniel Rengifo, for his outstanding service. His unwavering commitment, attentiveness, and readiness to guide us through any challenges we encountered were truly exemplary. Daniel is the type of employee that exemplifies the standards of excellence a company should cherish.

Since I bought my laser, I have had several problems with it and have had to contact tech support several times and they have ALWAYS helped me in a timely fashion, and have helped me in ways that I would have never figured out on my own. Yesterday I had a problem and I requested the gentleman's name so that I could let management know what we, out in the field, are receiving from your technicians. He was gracious enough to let me know that his name is Daniel Rengifo, and he seemed to go out of his way to help me, and I am sure that he does the same with his other clients. I can't thank him enough, and I can't thank you folks enough for providing sure wonder tech support for us out here in the field. Daniel and whoever else I have talked to have made having my Bescutter a pleasure by knowing that I can trust yall to keep my laser running. I don't know about other lasers but with people like Daniel helping me, I have no intentions of ever buying another in the future unless it is a Bescutter laser. I am sold on your product because of the quality, but mainly due to your tech support taking the stress and guess work away from me so that I can get the most use of what my laser was built for. Thank you so very much and even though I tell them, please let your technicians know that we do appreciate their hard work, and Daniel is certainly a pleasure to deal with. Thanks again!

I'm about as non-technical as they come, so I really appreciated Daniel's patience with me (and all my questions!) as he guided me through the mirror alignment headache! I have a much better understanding of my machine now and will be able to troubleshoot alignment issues in the future. Thanks again Daniel - I appreciate you!

First of all, I am grateful for the attention from everyone with whom I have had to contact to obtain my Laser. I was impressed from the first moment how everyone responds instantly and has all the necessary knowledge so that one as a buyer feels safe. First Nelson The seller, who was attentive at all times until I received the product. Later... Daniel, with his infinite patience! Who helped me with every detail! Thank you very much and I recommend them 100%...

Very helpful team and answered all my questions with super speed. Thank you again for your help.

Daniel the tech was such good help in helping me get my machine back up and running, he responded to all my questions very fast. i really appreciate all his help and i am confident that if i need his help in the future he will be there quickly to help me thank you Daniel

Our technician, Daniel Rengifo was very helpful and patient while helping me setup our new BesCutter laser. He checked in on me to help and was very polite and responsive.

Daniel helped us with diagnosing a problem with our laser and was super helpful and knowledgeable and was able to figure it out making sure it was in working order. One of the best techs I’ve worked with.

This machine works amazing. Everything came as promised. Technical support was also really helpful, Daniel was really patience and he managed to explained step by step the entire assembly process. Update 2023: support service still good and really attentive. 100% recommended

The technical support provied by Mr. Daniel was excellent. he clarified our doubts and guied us in the opeation of the besscuter stars machine,which i highly recommend due to his knoweledg and patience. thank you very much for your service.

Very good attention and advice from Daniel thanks to his explanation and the time he gave us

Bought older used C02 laser. Reached out for some parts. Didn't expect a response at all for a second hand purchase. My questions were answered very quickly and I had the information and parts I needed in a week. Pretty impressed. I will be back for parts and another laser in the future. Thank you guys for your help. It is greatly appreciated.

The team at bescutter is amazing and super helpful! Daniel helped me fix my laser after I accidently changed some settings! I originally bought a bescutter because the customer service seemed the best and I couldn't be happier with all the help I've received when I need it! Thank you Daniel! And buy a bescutter, you won't regret it!

I worked with Daniel extensively on a problem we were having and he was very professional and patient with us as we worked through our issues. We fixed the problem together and now our engraver is running great.

Compre un laser co2 de dos cabezales y llego super rapido. Yo nunca habia tenido experiencia con laser pero el tecnico me ha ayudado mucho pero mucho . Le doy las gracias a Daniel que se a portado excelente con migo .Le doy mil bendiciones a Daniel ya es mi amigo .Nunca tiene un no para ayudar a uno siempre esta ahi para ayudar. I bought a co2 laser with two heads and it arrived super fast. I had never had experience with laser but the technician has helped me a lot, a lot. I thank Daniel who has been excellent with me. I give a thousand blessings to Daniel and he is my friend. He never has no to help one is always there to help.

The customer service and tech support are great! Stefhany is knowledgeable and very responsive, She was able to make my problem, her problem and solve it, I am very much appreciative of this!

Stefhany help get us back up and running when the software wasn't working correctly.

Our printer is a workhorse. Very dependable. The company has Top notch customer service. Quick response and they are always able to get us up and going quickly. Thank you Stepjany and Jhon.

I want to thank Daniel for multiple video calls and walking me through the process of setting up my 150w co2 4x8 laser cutter! I really appreciate your patience and time. Thanks!