My pad's battery was dead. That was obvious, but they did a complete diagnostic to make sure that was the only thing wrong with it. If there was something more serious, they suggested I might consider my options. There was nothing else w ... See More
My pad's battery was dead. That was obvious, but they did a complete diagnostic to make sure that was the only thing wrong with it. If there was something more serious, they suggested I might consider my options. There was nothing else wrong and they replaced the battery before the promised date. They cleaned it up very well, so it looked as new as it worked.
The other important aspect of my experience was the friendly, but professional, service. They genuinely wanted to help me get the repair and make sure I understood what I was getting done and why to consider doing it.