We have been a customer since 2013 and we have always been pleased with the service CSS provides.

They did a lot of work and had it done in less than 2 days.

The people were very friendly, explained all the details and did a great job on our porch project!

Chimney Saver Solutions was very honest and professional.

The team there is professional and polite. I contacted CSS to have my bricks/chimney maintenance. They did a very good job in a reasonable time. However, I also wanted to have a gas insert installed in the fire place and the process to have it completed is unbelievable. The price is ridiculous and the city of Richmond always want to get a fee for nothing. The team at CSS are good at what they do and provided excellent customer service. Thanks.

Chimney Saver Solutions did a great job on our fireplace. They were knowledgeable, polite and thorough. After inspecting our chimney with a camera, they clearly explained the condition and the options available. They ended up solving our problem quickly and at a reasonable cost. I'd warmly recommend them to all other homeowners.

99-year-old chimney, 130-year-old house, Byrd Park area. Inspector arrived same day as called. Reasonable estimate. Chimney rebuilt 12 feet up in attic through roof. Stainless steel liner and cap. Architecturally appropriate brickwork. Done in 5 days in the heat of summer; 3-story outside scaffold; a 3-man craftsman crew. No add-ons! Good cleanup! The BEST… — R. Powell

This company is great. Came out to seal my antique bricks for spalding. They saw where the mortar was gone near the top and fixed it and sealed in 1 visit. Chimney is safe and no more flaking brick faces.

Chimney Savers did a fantastic job for us. They lined five flues that were unlined (120 year old house). They took great care to make sure a difficult job was done right. They are very knowledgeable and I would not hesitate to use them again.

They also fit me in to the schedule. My cap comes off anytime it's windy and they always come out and put it back on as soon as they can. The office staff remembers your name abd is welcoming.

Great company to deal with...very courteous when they scheduled my appointment. They were on time and fixed my problem quickly. They even took care of another issue that I was unaware of, and didn't charge me. Would definitely recommend them, and will use them agasin in the future.

Not only would you rate a company on the work that they do, but also on how they solve problems that arise from time to time. I must say that Chimney Savor Solutions kept on top of a problem with me until it was solved and I was completely satisfied. For that, their customer service deserves the highest rating, and of course, their great work is why they are my chimney specialist for life.

A great experience from start to finish! Garret was very patient and helped me understand exactly what the problems were concerning our chimney and what the consequences could be if the repairs were not made. The crew that came to do the repairs were prompt, courteous, did a great job and cleaned up so thoroughly you would never know they were there. I would highly recommend Chimney Saver Solutions to anyone needing chimney repairs.

The Chimney Saver Solutions representative (Wes) was very professional. He did a great job cleaning and inspecting our chimney as well as repainting the cap on top. He was very conscientious and went to great lengths to ensure our home stayed clean while he worked. We highly recommend Chimney Saver Solutions!

Best experience all around; from Tammy and Kenny in the office. To Mike, John and crew at our house. Worked us in around Christmas, came out Saturday and Christmas Eve make sure furnace chimney and wood burning chimney operational for Christmas season. Polite and cleaned up after each job. Tks all

This company is very professional. I've had them work on my two 58' chimneys twice,both times with pleasing results.the crew is knowledgeable.friendly and efficient.I would definitely recommend their services.Brad Siegmund

Needed some chimney work done. Contacted them, and got a same day response. Came out and did the estimate as well as answered my questions. John came out on Monday as promised and did the work. Very impressed with the job he did. Company was fast and professional. Highly pleased that I chose them.

Chimney Savers showed up on time, did the job well and professionally. We discovered that I had made an error on when the second part of our job that needed to be done by a plumber and we would be out of hot water for 3 days, they showed up within an hour to readjust the hot water and fixed a potential problem for us, no charge and with a smile.

I've had two experiences with Chimney Saver Solutions, both extremely positive. The first was when they were contracted by the installer of my hot water heater to inspect its vent pipe. Even though I wasn't their customer, I was treated as if I was: I was called before Garret arrived; he arrived on time; he explained everything he was doing/had done in language I could understand; and he left paperwork behind that I could reference later, as well as best practice recommendations for safe maintenance of the vent pipe. It was a very pleasant experience that left a positive impression. It was my most recent experience with Chimney Saver Solutions, however, that has made me a customer for life. During a recent torrential rainstorm, I noticed that water was running either down the side or inside the vent pipe. Since the pipe enters my house at the roof and runs through three stories, this was concerning. I wasn't sure who to contact, but I thought I would start with Chimney Saver Solutions. Tammy answered my call, listened to the problem, asked questions, and promptly scheduled Garret to come take a look. When he arrived, Garret quickly identified and solved the problem, once again explaining things to me in terms I could easily understand. He also was very happy to have me accompany him and explain what he was seeing. Since the vent pipe will need to be replaced eventually, he also provided me with an estimate for that work. Best of all, there was no charge for the call or the quick fix for my leaky vent pipe. There are some companies that you deal with where you know that their priority is to turn a profit. I feel as if Chimney Saver Solutions' priority is the safety and comfort of their customers. That is a company with which I want to continue to do business.

Garret from Chimney Savers came out to my house to check out my broken flue and gave me great information with which to make a decision. On top of that, because it was such a simple solution, he waived my inspection fee. Awesome customer service that I highly recommend!