I was apprehensive about signing up, especially during COVID, and how it would work. Everyone involved in the experience was quick to respond and very thorough. Our initial consultation was very informative and Enzo was super helpful and provided valuable information that we could start right away. When we signed up for classes, we got on the schedule right away. There was a clear plan of what would be happening during the sessions, as well as receiving feedback. Having the ability to access all of the information that was discussed is beneficial for when it's needed after and in between sessions.
Hailey provided the expectations of the program, of us, and of Prince. I wasn't sure how the virtual sessions would work, especially with learning how to hold the leash and use the collars, but she provided great instructions over Zoom. I was also apprehensive about the walks during our sessions and how to do them via Zoom, but Hailey was able to notice everything that both us and our dog were doing and how to correct/assist us over the video call. She said would be available for us to contact her if we needed her in between sessions, and she sure was! Her responses were very timely and provided just what we needed to know to keep training our dog and bring ease to our anxiety and our dog's. With being virtual, she was still able to tell if our dog and if we were getting overwhelmed with the training and knew how to transition us back to being at ease. In the beginning, I was worried that I would have wished we did in person sessions, but Hailey made each session effective and they have been very beneficial.
Since our first session, our dog has made great improvements and we couldn't be happier. Will be looking towards continuing the next set of sessions in the future.