Hawthorne Plumbing, Heating & Cooling-Las Vegas
Steven Gonsalves
The Fees were OUTRAGEOUS !!!!! $I was quoted $220 an Hour for Labor !!!!
Medical Doctors Don't Earn that !!!!! was quoted $549 to replace a Water Pressure Regulator. 1/2 Hour Job for Labor at Best for an experienced Plumber- $69 for the Part. The job should be $150 at Best !
mark blowy
Beware !! Well first couple of days after install I was completely satisfied. And then the problems started we paid around $9000 with synchrony finance for the service. The new unit worked well no issues first 3 days then stopped completely. After many calls to Hawthorne’s office I was told the installer can not return and his supervisor Shane would have to look at unit. I said this would be fine. Heather had gotten rude at this point placing me on hold many times trying to book me a new date. She told me they had no availability this was shocking as they got paid for a job that wasn’t done correct. After not getting a appointment booked to fix my A/C. She placed me on a hold telling me Angel would speak to me. He was very rude telling me I must have done something to the system causing it not to work !!!!!! A very negative experience I would not recommend Angel or his crew of crooks !!!!
FYI ( owner ) Angel I have contacted synchrony financial and they are investigating the issue as I explained I do not in anyway want this company on my property had shouldn’t be a issue as they refused to look at or service the unit
Joseph Smith
Poor . Called to do water heater flush. Rep said he could not complete the service. Said the system had too much rust. Charged for the call and didn't complete the work and left.
Mina Farah
The technician goes to the property and just like the tenant is his body put me on the speaker without me knowing it. I made a comment and the tenant answered from the other side that it was not their fault. Then told me the hole systems needs to be change which was not true. The job was done with half price. Luckily I knew exactly what the problem was.
Lucia Batta
SCAM! The manager wanted to charge me $5,200 for a new water heater AFTER they charged me $800 for “something else” that was wrong with my heater. After l told him the other company will do the same thing for $1,800 he said they don’t know what THEY are talking about and nobody can do this job for leas. Guess what; the other company did just fine for $1,800 and it works perfectly. Not even sure they really needed to change that other thing for $800 but didn’t have the patience to call him back for the 3rd time and talk to a cocky smart ass manager like Angel.... no customer service at all, just rude and disrespectful!
robert haviland
The tech wouldn't look for the leak, just ballpark quoted replacing the entire water main. It took me 1.5 hours to find by myself with a 1" drill bit, a length of rebar and a hammer. I had none of the high tech equipment that the “professionals” have.Thanks for nothing!
Aaliyah Mcdonald
I called to have them check for water leakes everything else in my home and as working fine . Now my hot water doesnt work all of a sudden doesnt work . I call back and Heather was rude and said they will charge me for him coming back when everything was working before he got here. Never again !
Joe Zelek
My bathroom sink is 3 feet from main drain. $269 to un-clog ? ? ?
$100 A FOOT ! ! !
BEWARE OF THE RIP OFF ! ! !
Jeffrey Fey
The technician arrived timely, did the work needed, pointed out potential problems that we may have to address, and was professional and courteous.
Gina Raney
Although the service was very fast, we were horribly overcharged. To replace a 40-gallon water heater, I was charged over $1,700. I wanted a second opinion but we couldn’t go without a water heater for the day. I consulted another company and they would have charged $800. What a joke. Pay the $50 dispatch fee and get a second opinion. Better yet - skip Hawthorne altogether.
PeWeTools Limited
Beware of this rip-off, they want to charge 259 USD for the change of a capacitor of an AC which cost on ebay 14.95 USD included free shipping and maybe 5 minutes working time. The techican called the supervisor and he offered 165 USD when I organize the capacitor. We will never use them again.
Additional: This is the second feedback and I was waiting with this because needed information. Our second AC need a fill up and they want to charge us 593 USD...........just to fill up..........IMAGINE !!! Of course we said "No" to this scam too. Now the additional information: We bought the complete equipment with everything what you need to check and to fill by self (even the same brand Yellow Jacket which Hawthorne is using), included all tubes, gauges, vacuum pump, 25lb R410-A and even with an electronic leak detector for just and only 350 USD. Take a look on youtube and you will find a lot of videos how to do. It is not difficult and even you can do the service for your AC in your car by self. So our recommendation is very clear: Save tons of money and don’t support rip-off companies.
Carolyn Cervello
These people are scam artists! Don't even ask for a estimate!
Our swamp cooler was not working properly and needed service. The tech told me the unit (not even a year old) was in bad shape. That we needed a whole new unit, or he would piece it together, which would be faster. My cost would be $3000 to $4000. I got a second opinion from.
"The A/C Guys" (who I recommend) they replaced the barrings and a missing collar and cleaned it out the unit...the cost just over $400 dollars and it was good as new. Cooling perfectly!
Vit Zrnik
Had to pay 59$ for estimate.... My water heater needs to be replaced. They send me some estimator who estimated whole job for 1495$... I was just laughing and told him it's 40gal heater you can buy from around 400$ to 500$ so are they wanna charge me 1000$ for not even hour job? If their business is screwing people out of 60$ in 5 minutes of ridiculousness shame on them. Looks like they just go from house to house and fishing for fools only... those are the only customers they can get..... I'm just mad about my 59$ I had to pay to see what a crooks they are..... I hope I'll save this experience as many people as possible....
Robert Alspaugh
We called Hawthorne up... it was early 2014 Our shower handle was broken and the whole thing, including inside the pipe, needed to be replaced.
A part got stuck in the pipe and the guy was yanking at it, pulled the wall of the shower half off, gouged the inside of the pipe [so now it leaks and caused massive water damage and black mold that we found last summer], and then they refused to fix it unless we paid more. I live with my grandparents. It's known that companies in Vegas cheat the elderly and that's all this can be.
Shame on Hawthorne and shame on anyone that supports this company after reading this!
Edit: I've been gone since last year. Got back and I can't even go into my grandparents bathroom [with the shower that isn't broken] without breaking into hives. I am allergic to my own sweat which means I need to take a shower every 2-3 days [prefer every day] or I... break out in hives anyway. Unless I take a shower, the hives just keep getting worse and worse, spreading all over my body and heating my body up.
As if that isn't bad enough, I have brain edema. I need to keep cool or risk death.
If I die as a result, the Hawthorne company becomes responsible for a death.
If they actually let that happen because their employee made a mistake and they refuse to take responsibility and fix it, then they are surely criminals. They offered to fix it for, I believe it was $600. They said they would need to get to the shower from outside and even offered to have "a friend" do it on the side for cheap.
Too many companies trying to scam elderly people in Vegas, I'm sick of it!!
Al Rozzi
Troy Watkins
Sam Gonzales
Kerri Richards
Rock Star J
Aurea Baja