Joy arana
This is the second time that we have rented through Big Bear Vacations and they are absolutely wonderful. The first time we had rented through another agency and the cabin was terrible, dirty, and falling apart. Unfortunately they did not have another cabin for us, so we tried Big Bear Vacations and they were very accommodating. We ended up getting a wonderful, absolutely beautiful cabin for the same amount that we were being charged through the other place. This year we were in a terrible car accident. A drunk driver had hit us head on and destroyed the Ford Expedition we had rented. We ended up at the ER until 3 am the night before check out. When I called to explain that we might not make it by the check out time because my son had to drive up from LA to pick us up, they were so sweet and very concerned about our well being. I have nothing but rave reviews for them. Thank you for everything you guys have always done, I will definitely use Big Bear Vacations for my rental needs and will have no hesitation to send my friends or family there.