jebus067
Big Bear Vacations was an absolute delight! One of the best if not the best place to find a place up in Big Bear. Amazing customer service and some of the most hardworking and generous staff I have ever had the pleasure of meeting. I began by calling a vacation specialist over the phone; Immediately I am welcomed with the kindest greeting. The employee is named Diane and she is absolutely amazing. We go through some options that would be most financially viable for me. I had to hang up because I did not have my information in order and had to make sure I was able to afford everything. Completely my own doing. I asked for her name and called her back a few times and each time she had the most charming attitude. I find a cabin at a very reasonable price. I let her know that it is my girlfriends birthday to see of they would do anything extra. They went the extra mile and placed a gift basket in the cabin assorted with lots of goodies. Once we got there, they gave her a bunch of balloons and even gave her dog a treat with her dogs name on it! The cabin was amazing! Very cozy and beautiful, and they sell lumber in their gift shop very cheap. They also gave us a ticket for a free entrance at a local farm. Everyone their was delightful, said happy birthday to my girlfriend and remembered our names the whole time. When I asked for a late check out I was pleasantly surprised that Diane had given us a complimentary late check-out all the way till 1 pm as apposed to the usual 10 am, which gave us some extra time to sleep and just enjoy the cabin a bit more. My stay was heart warming, pleasant and relaxing. Their whole staff's purpose is to make sure your stay is a relaxing and amazing experience. I would like to personally point out Diane, she went above and beyond for me and my girlfriend. This is a trip that we will always remember and she is one of the reasons why it was so great. Thank you Diane for your hard work, outstanding customer service and friendly attitude. Your drive for excellence is seen through your work ethic and compassion. Thank you!