Unprofessional and inexperienced people with limited knowledge of US tax system.

Not at all surprised, seeing the recent few reviews. For marketing purposes they will call and mail you everyday but when one decides to file the returns and upload all documents these guys disappear. Not able to share the mail received, but some Harry Mehta to market AO Tax sent me an email on the very first day of the tax filing with bold letters "Get your Free Tax Draft in 24 Hours". Now it has been over 3 days and to my surprise no response. Also, when leaving messages about the status, still no response. Tried calling the relationship manager, not reachable. Have been filing taxes with them for the past 3 years but probably not anymore. Many better online options are available.

Dear Sir/Ma'am, I recently got a mail from the IRS stating that I owe them a refund for the the year 2016. AOTAX prepared my taxes for that year. I did respond to the IRS with my documents (suggested to me by the AOTAX team), but the IRS mentioned that the taxes were filed wrong. I do understand that it could be a mistake from your end. However, if I file for my amendment as suggested by Sumanth (AOTAX), I would appreciate if the following could be handled by the AOTAX team: 1. I paid extra for the itemized taxes to your company . 2. The interest and penalty Please note that the above charges are related to the itemized service that I requested. It didn't serve the intended purpose. Thanks! Manas

Heights of unprofessionalism. I got a notice from IRS that mine 2015 tax returns were not filed accurately and now I have to pay extra taxes, penalty and interest. I left a message to AOtax portal and these guys didn't even bothered to call back or reply back. Not a good way to do business.

I would give them 3 rating...I still see some scope of improvement...But overall I had a good experience working with AO for filing my tax returns...!!

My experience was good this time as per a standard filing since it was my 3rd year. I got my refund back within a month.

Good Service Providers but need to have some responsive experts who had customise the solution to individual requirement. Each tax return must be unique and not just a run of software to arrive at the tax numbers.

I think this is a good initiative to seek customer feedback through this platform and moreover followup with each one till resolution. Appreciate your efforts. Bearing some people who i felt bit aggressive after filing the tax fee, most of them were really good, i have given 3 stars only to see how you improve your service in coming years as i believe still there is a scope. Additionally, you need to track referrals and pay them back which i think it is delayed (not much big deal though) I did followed up on my refund and i got prompt response with bit delay, however appreciate your efforts and i am sure i will continue to engage AO Tax as my consultant. Looking forward to continuous good service, thanks.

I was referred to AO tax by a friend. I decided to give them a try. Pros: 1. Whatever they did, I ended up saving about $300 compared to other tax filing services. REad about the flip side of this savings under "Cons" Cons: 1. COMPLICATED PROCESS: Download forms, fill them out, scan them, upload to AO tax. Someone reviews, and if all is good a draft tax filing document is sent out, which you again must download, sign, scan and upload. Expect the overall process to take about 3 days, from initiation to final filing 2. INACCURATE: AO Tax is not exactly thorough with their tax filing. In my case, I saved about 300 dollars but that savings came back to haunt me. I received a notice from the tax department for a deduction claimed which was a result of incorrect filing by AO tax - they only considered the cost of the car I bought but not the tax I paid for it. When I filed a correction, I had to pay about $200 as additional sales tax on vehicle purchased out of state and brought into this state. Considering AO's high charges for tax filing, the additional $300 that they saved me was nullified, plus the headache of dealing with a tax notice. 3. POOR RESPONSIVENESS: AO tax will not respond or help you out if you receive a tax notice after filing. I sent Monica from AO tax several emails to help me respond to the tax notice I received, but they did not respond to any of them. I had to call Monica, who gave me lame excuses for not responding in time and told me to handle it myself and call the Department of Revenue to find a resolution. 4. CHARGES: Almost double of what TurboTax would have charged me NO, I would not recommend AO Tax. The next tax filing season, I will recommend my colleagues to not go with AO Tax.

Pathetic service for 2016 tax filing. They followed up rigoursly till I paid the tax filing fees. After that no answers to my queries and issues. Most of them dont know which states allow itemized tax filing. They filed my KY state tax which send checks instead of direct deposit for non US residents(This I came to know when I called KY state agency). Never informed me about it, even after I repeatedly informed them that I am back in India. So not sure if I will receive the state refund. Contacted AO tax about it. No calls or updates from their end. May 30 : Recieved a call from AO tax - Vinaya and explained her the issue. Have been advised to wait for 90 days to recieve the refund check since my India residing address has been updated at KY state tax agency. Oct 6th - So its been 125 days/over 4 months after my last FB update on this issue and I have still not received my tax refund check for KY state. And below is the summary of events that happened. During this time, I got to find out that my actual KY state refund amount is less than what was provided to me on the Final tax copy by AO tax. Also the final tax copy I received was in Jul-17, long after the taxes were filed in April-17. Even then to get the actual amount of tax refund, I incurred additional 5000 Rs. from my own pocket to notarize and courier the signed document to KY state departments from India for issuing new check and stop the payment on the old one. KY state department issued the new check within 10 days. AO received the check on Aug 30th at their Virginia US office. After debating with AO tax as to who will bear the cost for mailing the check to my India address, on Aug 30th 2017 they agreed to take it up. Till date I have not received the check, but I got hear multiple excuses that the lugguage in which the check was sent to India is still with airlines. Another was that there was baggage issue and the check was left behind in other bags. In the meanwhile in all this mess, I checked with them about the difference in refund amount. Till yesterday I was told by AO tax personnel that the amendment will be filed to claim the balance refund amount. Yesterday, I was informed that filing such amendments is against the rules(which I am waiting to get validated by KY state department). I was asked to be paitent, which I think I have been doing all while along. They told me it would take 90 days for all the process and its been 125 days with no clarity as to where the refund check is!!

I am having so much trouble getting my state tax filing acknowledgement receipt. I am a return customer for AO Tax and have also referred my friends to AO Tax. For the last three weeks I have trying to talk over calls and have sent numerous emails to get my state filing receipt but there is zero response. I am worried they have either not filed my returns or lost my documents and hence not replying back. I am not going to ever use them going forward and request everyone to refrain from using AO Tax.

They CLEARLY have little grasp of tax situations beyond the ordinary. DONT GET HOOKED BY THEIR LOW PRICES. If your situation generates multiple schedules, you'll end up paying far more than Turbo Tax or other software. Plus, they are terrible at explaining things to you - guys sitting in Hyderabad know nothing about customer service.

Helpful but could have been much better. Amazed with dedication and response time of Afroz from accounts team. Will consider for next year as well.

Thanks for helping through this years tax filing.It was indeed a good experience with you guys!!

They are responsive. They do some mistakes. So please review the draft tax documents very carefully before final submission.

I was suggested by my friend who used them couple of years with no issues. I have a different story, I ended with a consultant who doesn't know the process and informed me that I have to pay 1500$ to IRS. I went with a different vendor who was able to get me $1600 as returns. I got multiples calls, which were more on marketing rather resolving the concern. Finally, I reached them to remove my documents or deactivate my account. The response I got was, we don't have an option to delete the files. Edit: 03/21/2017 After the review they have reached me to apologize and taken my feedback. Deleted my account and other documents. I will revisit and update the review if there is any improvements.

Really really bad experience. They make tall claims but ask them to put it in writing and they suddenly disappeared.

This was my first experience with AO tax. I like the AO tax team prompt responses. The turn around time for the draft as well as actual filing was good.

Filed return this year through AO Tax. Process was smooth and easy. Processing fee was also reasonable. Refund got approved!

Very very poor service. Last year I needed to pay them twice because of their own mistake and file amendment. Because of delay did not receive tax return. There is no service once you pay them