What our customers say about their loan experience
Adam Belong
Happy with their service. They went above and beyond to help me.
It was a huge run around and many documents I feel they didn’t need but that was more the lender not them.
Jenaya was helpful and now we are the owners of a brand new car. So stoked.
Tsomo Tsomo
I applied all my docs 2weeks ago and sent them email about it but there was not any news from them.
I am still waiting email.
I dunno if the employees are doing their job.
Sue McKean
Withdrew my application after having 4 phone calls a day for 2 days straight while I’m trying to work. Absolutely nuts. Call - leave your message, let me call you when it’s convenient. What would they be like to deal with on going? Not to mention when I did call them back the woman who answered the phone was incredibly unprofessional. Answered the phone like it was her personal mobile or something, not a professional finance company.
B M
Just tried calling them to speak to someone to start the process. Not sure if they’re actually qualified as the guy who answered seemed very unsure of the fact that I phoned them from the number on the site, and was confused as to why I was calling them. He told me to hang up and fill in the form online and then they’d call me. Why have a number on your website?? Do you not have brokers available to answer questions or actually provide customer service to those wanting to use your service??? Very odd experience.
Kruzey Kymbo
Whilst the broker was very helpful and assisted me with all my queries. After going back over documents a month later I have realised the interest rate is much higher than what I was informed of nearly 20%! This is absolutely absurd for a secured car loan. Go to the bank for a loan always. This loan has also significantly impacted my credit score negatively as it is showing as 'a small loan'. Basically I'll end up paying 44k for a 20k car! Hopefully I'll be able to refinance through my bank in a years time. Really really disappointed, I could've bought a much better car for 40k
James Barrett
Above and beyond the expectations what a start !!!
Jen Gilbert
Poor business with lack of communication foe a loan and when told didn't like it
Cloyphish S
Be wary of this company. I am trying to make an informed decision about a car loan and are after a quick discussion about interest rates and repayments. The representative on the other end could not tell me, and used a bunch of excuses, and proceeded to starting to set up a profile for me asking very personal questions.
When I thought it was over, she sent an email stating I just needed to send licence front and back 2 copies of payslips. This was a ridiculous run around and I got no answers.
I had called up 10 companies in the last 2 hours to get a rate so I could make an informed decision, none of which required any of this information from me
I believe this company seemingly tried to trap me into a loan to do a hard check on my credit score.
I'm sure others have had a positive experience, but proceed with caution if making inquiries.
Brien Burns
Many thanks to Nathan and staff for their patient and caring professionalism given through out my application for vehicle finance.
Pete H
Sent two emails last week as well as completing their online contact form. Have not received a reply. Was looking at purchasing a new vehicle based on your ad on Facebook.
Nima Nezam Vafa
1/5 stars
I had a disappointing experience with Ausloans. After spending a week of my time, they offered me a loan with a ridiculous repayment plan. The total repayment amount was significantly higher than what I was expecting, with a difference of around $7,000 compared to a more competitive offer I received from another lender.
Unfortunately, I was not satisfied with the offer and felt that it was a waste of my time. I would not recommend them to anyone else.
Pros: None
Cons: Uncompetitive loan offer, poor customer service
Daniel Zrim
Do not give these people your details! They have an automated call back system and it WILL. NOT. STOP. CALLING! 4 times a day I have to clear a recorded message from my voicemail. Take a hint that somebody does not want your services!
Hunta-Lily
Started putting an enquiry for a loan, then didn't finish completing it realising I didn't need one from them. That did not stop them from calling me over and over (still calling me 3 weeks later) even when i block the number they still manage to call me. They DO NOT get the point. This has turned me off them completely if I ever need a personal or finance loan again. PLEASE STOP CALLING ME !!!!
Kylie Chalker
Changing my original review..
I have only had the car for a month. At has problems- lemon car. Car is at mechanics not be able to drive. Contacted Ausloans was told they would get back to me. Nothing as yet. Contacted car yard was abused over the phone blaming me for the problem. Car was playing up the day after I finally received it. I have now been in contact with department of fair trading. I am paying for a car that can not be driven. No one is assisting me with this. I need to know what I have to do. As right now I’m without a car which is need for work and hospital appointments. Very very disappointed in the way I am being treated. Like I said I know have no car.
Very frustrated and disappointed in the fact no one is getting back to me
Sabe Hair
I would highly recommend not contacting this company for any information about their loans. I inquired about one, I just wanted some information but since then they have not stopped calling and texting me for weeks on end even though I had clearly started I didn’t need a loan. This company has been hassling me for weeks, and it still continues
Daniel Walsh
Was put in touch with Mark Scott before Christmas and was told i would get a call back.
No call in early Jan so I called and Mark needed me to remind him of myself and what I was looking for. He said he would call back.
Mid Jan I called Mark Scott again and reminded him, he said it was busy but he would get back to me ASAP.
Still no reply at all.
Don't use or at least don't use Mark Scott.
Phoenix belle
really unprofessional I was matched with an Aus loans "broker" and uploaded all documents that were requested. No emails were answered no phone calls were returned and one time i was forwarded to another broker from a whole new brokerage who claimed to have my bank statements !!!! beware of this company
Liam J Patrick
My experience with this loan company was zero, poor service, poor communication. Seems everything i discussed with the representative from Aus loans didn't register like repayments, bank details, schedule for payments
Everything was set up incorrectly and when trying to get the best loan these guys didn't take anything into consideration that we talked about
Having to redo everything
I got the car in the end but it was painful