Google Reviews
npboy99
Really impressed with Second Life customer service, their quick turnaround and use of genuine Apple parts. They gave good advice and their prices were very reasonable. I'm pleased to have found a company I can trust with maintaining my Apple products.
Jeremy Chian
Superb service. Efficient and reasonably priced! Thanks for the support
Hanson Toh
My wife wanted to get her older iPhone 7 battery changed (our son uses it now) and we thought best to get an original battery and parts. She had heard about SecondLife so we made enquiries and the pricing was reasonable. The best thing was that we had the phone sent via Lalamove (we live in Ampang btw) and between the phone leaving my house and me receiving it back, took only 2-3 hours! Fast, efficient service - my son didn't even know the phone was gone haha.
Communications was prompt and detailed and the payment was all done online. They offer a 1-year warranty, and assuming normal wear/tear, I think that's v reasonable again. Overall, a v good experience.
Zaid Junus
Excellent advice and service
Nova Lui
reasonable price and good service
Anna Chan
Fix my battery. Settled in 15min. 12 months battery warranty where to find.
Frederick
Second Life Asia did a fantastic job repairing my MacBook . They were really quick in assessing the issue and getting it fixed. The price for the repair was reasonable, and I appreciated that they provided warranty service . Plus, the technicians were really nice and but soft-spoken, which made the whole experience pleasant. Overall, I'm really satisfied with their service.
Jojo loves
Professional iPhone battery replacement. Shop located on 1st floor and gives 365 days warranty. Fast response to enquiries on their fb messenger and fast replacement within an hour. Their genuine battery starts from iPhone 10 and onwards.
I came here because of warranty and emergency after iPhone 7 Battery I bought online was defective. Kenji offered to check the Battery with their device.
The con is their pricing - never reduce on non-genuine battery when it switched down from genuine. The claim that Apple authorised SC no longer carry genuine Battery for older models is partially untrue because that does not apply to not-so-old models include my iPhone 7.
Karen CP Tan
I was attended to by Kenji who provided very good service and was able to answer most of my queries on the battery-replacement of my iPhone. I like that there was a follow-up call to inform me of an additional issue with the iPhone charging board and the cost of replacement before they proceeded with the replacement work. This took a day and I was very happy with the replacement work done and condition of the device upon collection time. Overall very happy and positive about the service.
The only gripe I have is with the online appointment system - I didn't find the system chatbot particularly helpful when waiting for a timely confirmation of the requested timeslot. At the end I had to track down the phone number to call and make the appointment. (please review the UX of your online-appointment system...during the phone conversation, you did acknowledge that you are aware that it doesn't work smoothly).
Diving VJ
Fast service, good warranty and it's a huge relief knowing that the parts are original and won't give you any headaches later on.
Andrew n
service staffs there was good in attending to our request for my ipad repair and promptly called me the following day for collection. keep up the good work guys.
Mushiga Nantha Balan
Sent my macbook here for repair after a minor water damage to several of my keys, and repair costs RM100. Price is definitely affordable compared to Machines and service is good too. Got some tips on how to take care of my Mac which was very helpful!!
David Chua
The handling of the change of battery for iPhone was very efficiently executed. The technician knows his job well, courteous in handling that exudes confidence to customers.
However, arrangements for appointments and handling of confirmation of time and date need to be improved.
Prem Kumar
Finally a reliable service center for Apple devices. Better than going to apple authorized centres with the exorbitant pricing.
Kee Nyap Yong (KN)
A feedback to Secondlifeasia.
To replace iPhone 6s battery, I was quoted RM199 for the battery and RM60 for labour. Meanwhile, your competitor, Machines Service, quoted the same price but without labour charge.
Though you provide longer warranty, as in 12 mths compared to only 3 mths offered by Machines, I don’t think you are competitive enough. More so when you are new in the market.
Kishore Govindarajan
Price displayed on their board and the bill amount varies, they say it's labor charge and tax, but in the bill those details are missing. It was a plain bill, no split of prices. On the service, okay not great I had asked for battery replacement along with that had asked for cleaning of mic and speakers, they said will do that as well but they haven't done that. At least they should have informed me.
Timothy Teoh
Used to be good and friendly... but now the staff dont even bother looking at you while you talk to them...
Maximinus Tan
May i know what is the reason of iphone batter replacement need to include labour fees charges?
Paras Jassani
(ATTACHED SCREENSHOTS)
This place is not up to par. Please don't fall for the illusion that it's a reasonable and trustworthy option.
My experience with Second Life Asia was quite disappointing.
I was inquiring about getting a battery and fan replacement for my MacBook A2141. They quoted me RM799 for both items, which already seemed steep. However, what really caught me off guard was the price of the fan—it was RM200 more than what the official Apple service centre had quoted. When I questioned them about this, their initial response was dismissive, suggesting I go directly to Apple. I thought it might be a mistake, so I checked the prices of other parts for the same model—they were all RM799. I called them again to point out the discrepancy, as I thought maybe it was a misunderstanding, so I tried to discuss it further. However, they insisted that the price was fixed and couldn't be changed. It was frustrating to realize that they were selling the product for RM200 more than the official one, especially considering they only offer OEM products, which they claim is verified, unsure by who though. Overall, it left me feeling skeptical about their pricing and product authenticity.
UPDATE (20/4/24): A friendly member of the staff reached out to me after seeing my review. They apologized for the less-than-satisfactory response and explained that they're relatively new to repairing MacBooks, having previously specialized in iPhones and iPads. They reassured me that they're steadily improving. They mention that they do sell official Apple products for a higher price. They struggled to justify the more expensive price and acknowledged the need to revisit their pricing, the staff mentioned plans for a meeting to discuss these matters. Additionally, they kindly offered to fix my fans at a discounted rate comparable to the official store, but I declined since I found a more affordable option elsewhere. While my concerns weren't fully addressed, I'm grateful for their prompt action and accountability.
Muhammad khairi Mohamad noor
I just changed the iPhone 11 Pro Max battery on 24/12/2022 at secondlifeasia. After that, I fully charged the battery. I found that the battery percentage dropped very quickly like before the change. I feel dissatisfied today. I just used my iPhone for a few minutes and the battery percentage dropped to 5 percent. I hope secondlifeasia can solve this problem