I was not happy with the service provider, Dr Elizabeth Mitchell. The doctor was not receptive and calibrated my hearing aid incorrectly. I could not talk on the phone or hear in a busy environment when I left the office. I feel she was more interested in selling me additional equipment and/or services than taking care of my immediate needs. This required me to make a return trip with an hour drive each way to have another doctor correct the calibration two days later. Overall, this was a very frustrating experience.
Two days later, I returned to the St Louis location and met with, Amber Scott, Patient care coordinator, and Dr Michael Rude, remotely, to recalibrate my hearing aid. Dr Rude was very concerned and caring. While he was limited by remote care, he did everything he could to correct the calibration so I could hear at my upcoming 50th wedding anniversary celebration.
Both Amber and Dr. Rude worked to arrange a hearing test and additional calibration at a Florida location so my hearing would be it's best for my celebration. They consulted with Lori Klingensberg, an audiologist, and an Earlens representative Ken to get me the very best results. They were both amazing. I couldn't ask for better service.
Dr. Rude, personally sent flowers to congratulate our 50th wedding anniversary and followed up on my care. What an amazing man.
I hope Earlens realizes what a great team they have. The Earlens product and the specialized care over the last three years have made a profound impact on my hearing life.