5.0 rating out of 151 reviews
Amy Buckerfield
Very helpful and friendly staff. There was a slight hiccup in the sale and it was resolved straight away without question. All staff I have interacted with have been helpful and gone above and beyond. Highly recommend. Thanks Kieran, Rachel and Jaimie, I'm super excited to be out on the trails this weekend.
Timo Hunter
Great selection of bikes and reliable service and great work ethic, and the staff are always friendly, I would definitely recommend this store for all your bike needs & wants.
Peter Adams
Rachel in the Coburg North store was dead nice when I came in late on Sunday to ask the team to have a look at a pedal that had fallen off my fixie.
Rachel talked me through my options but was also really transparent about how much it would cost.I received a text less than 24 hours later asking me to come and pick up my bike.
I didn't get the mechanic's name (he was wearing a cap) and also gave me great customer service - explaining what he'd done to the bike, exactly what he'd replaced before charging me a really fair price.
Awesome first experience and I'll definitely be back at Trek Coburg North.
Emma Petrie
All the staff we spoke to were very friendly and knowledgable. Team took great care with our non-Trek bike. We appreciated the effort and time taken to work through various options to fix the issues with the bike and starting with cheaper options, rather than pushing us into expensive fixes straight up. Very honest and will be back again.
George Moyers
Customer service was top notch
I popped in with my daughter's bike for a repair to her breaks. (They will repair any make of bike not just Trek fyi!)
The store is brand new, it's really well stocked, clean and tidy.
I was helped by Kieran, who's customer service was just outstanding, such an easy guy to speak to, very insightful and just really helpful.
It turned out that it wasn't much of a repair that was needed and I wasn't charged. I'll definitely be buying from this store in the future as service like this deserves the support of the local community.
Thanks again for the help it was much appreciated!
John Hiatt
I’m very fussy with who touches my race bike but the team at Trek Coburg were soo welcoming on my first visit to the store that I used their service department. Soo impressed with the communication, promptness, professionalism and general interest in my riding and my bike even though it wasn’t purchased from them.
My bike service centre of choice now
BB
Good staff , Good advice,Good experience,I and my girlfriend came here for 2 time.This is the best shop in coburg.
Harry Sekhon
The team are fabulous. They greet you, chat with you, and actually understand the issue. The post-drop-off comms were good too. Would have liked to have been kept in the loop if the job was taking longer than 24 hrs but that's me being fussy. Good selection of kit. Have already bought 2 pairs of shoes and other bits. It's a really nice shop to walk into.
clayton martin
very helpful staff (I had a few questions!!), open and spacious shop, more than happy to recommend to any novice bike purchaser!
Jayden Leong
Very lovely and helpful staff. Store has a wide rariety of products to choose from too. Highly recommended and would definitely come back to buy again!
Kieran Bolger
Great selection, friendly staff :)
Sam McLellan
The team was very friendly and happy to help! Great to have a bike shop like this in the local area!
Peter Gasson
overly expensive and extremely poor quality workmanship. avoid
William Beazley
You know your not buying a Specilized, but basic customer care is non-existent here.
My mother, in all her love for her son who cannot drive, purchased a FX 2 for me for Christmas in 2023. My mother is 75, knows nothing about ebikes, and they recommend one that has known battery issues.
https://www.google.com/search?client=firefox-b-d&q=trek +2 battery problems
That is a quick google search for the battery issue.
Anyway, we will get back to that later.
The bike was fun, but I needed to take it in for its first tune up as you do with all bikes. The gears needed tuning and the front mud guard kept coming off. So I took it in;
A weeks wait, sure, a bit long, but not too bad.
Rock up a week later and they have done the repair to another bike, not mine. They do the repair, rush it, do not fix the front mud guard as I had asked which leads to me almost having a crash when the mud guard support tries to catch in my spokes. The mud guard is ruined, so I take it off and throw it away as I am unable to carry it home.
Then the charger stops working. As mentioned before, this is a known issue with the bike. See the above link.
The two mechanics I speak to say they have never heard of the issue before. SO either they are lying, or incompetent.
Cut to 6 weeks ago and I am unable to pick the bike up due to having a medical procedure. I am told that someone will be able to drop my bike to me, no problem. They will call with the details.
Wait 2 weeks. Call again. Talk to the manager who sold the bike to my mum, said sure that's no problem, he will call me with the details. Wait another two weeks and someone calls my mother, who has not been apart of ANY of this since the initial purchase, to say the manager has left and they cannot drop the bike off.
TL;DR; they will sell you a product with a known issue, not complete work when they say they will, do said work poorly which results in damage to the bike, and fail to follow through on what they say the will do.
Go anywhere else.
Anthony Somers
sam
Tony Della
leslie white
Stephen Yannikakis
Jordan Tapper