5.0 rating out of 173 reviews

User profile - Tariq Ali.
Tariq Ali
Christian is so kind and helpful.. highly recommended
a year ago
User profile - Karen Bridges.
Karen Bridges
I have a teenager who rides and races MTB. Christian, Aiden and James at Trek Coburg are fantastic! They are always very helpful, offer great advise and are very patient with us. They take the time to explain everything to us and answer the many questions my son has for them. Nothing is ever too much trouble. The turn around time for servicing is excellent and they go out of their way to make sure the bike is race ready for events. I highly recommend the team at Trek Coburg. They are genuinely focused on providing great customer service, and they do!! Thanks guys, you do a great job. Cheers Karen
a year ago
User profile - Stephen Sparkes.
Stephen Sparkes
I decided to rebuild my gravel bike with a bunch of upgraded bits. I normally do my own work but hit a couple of road blocks. Christian and James got me sorted and I was able to get it all finished and looking schmick. Excellent customer service from the team
a year ago
User profile - Kyle Passantino.
Kyle Passantino
Who said amazing customer service was dead? I don't usually go out of my way to leave a review after a purchase or visiting a restaurant/cafe. But after my experience at Trek Coburg, I felt compelled to leave a review. When you first walk into the store, you'll be impressed by the sheer size of the store, bright lighting, as well as the massive selection of bikes they have on offer. They have all different styles of bikes, colour choices and sizes. I had the pleasure of dealing with Christian and Kon. They both helped guide me through all my options on what type of bike would suit me best and all the specs that came along with each choice. They both had great knowledge on the products/bikes, as well as the best bike size that would suit my body type and dimensions. Nothing was too much of a hassle for the team at Trek Coburg and they encouraged me to test ride numerous bikes and sizes. I felt like I was being an inconvenience with the amount of test rides I went on, but they insisted it was fine and they wanted me to buy the bike that fits and suits me best. Which I really appreciated. Not only was I able to purchase a bike that fits me perfectly and ticked every box I was after. I was also able to purchase all the accessories and riding gear I needed E.g. lights, pedals, carry bag, tube, bottle cages, water bottles, Co2 pump, mounts for my Wahoo, bib shorts and jersey. So it really is a one stop shop! If you're thinking about buying a Trek bike, accessories or clothing, be sure to visit the team at Trek Coburg. You will be blown away by their amazing customer service! Thank you to the team again for the great experience of purchasing my first road bike!
a year ago
User profile - Aaron Watson.
Aaron Watson
I went to Trek Bicycle Coburg for help getting a nut off my back wheel to put on a bike trailer. Chrisian was able to take it off and replaced it free of charge. He also lent me the right sized spanner to use to attach the bike trailer. He wouldn't accept any money for his time and effort. Truly outstanding customer service.
a year ago
User profile - M K.
M K
Best Service, just like the other trek shoo that I used to bring my bike, Cris and all the staff and bike mechanics are very helpful. Everything is explained and I learned a lot.
a year ago
User profile - Bradley Lawlor.
Bradley Lawlor
Christian, Aydan and James fixed the wheel on my Trek FETCH in under 5 hours. Being my main mode of transport, it was important I had it back the same day. This was not an issue and was completed promptly. Thank you.
a year ago
User profile - Mick Donovan.
Mick Donovan
Great in store service
a year ago
User profile - Brendan Pawsey.
Brendan Pawsey
Had my quite old road bike serviced this week. Picked it up today and put some time in the saddle this afternoon. Rides like a dream. James was super helpful and took the time to run everything through with me and gave me great advice. Will be taking my bikes there for servicing every time. Thanks a lot James and team.
a year ago
User profile - Nicholas Anderson.
Nicholas Anderson
Brilliant customer service with a tailored approach to each individual. Couldn't recommend more.
a year ago
User profile - Winnie T.
Winnie T
I have lived in Coburg for 3 years and can’t believe I never checked out this place which is an absolute gem for cyclists of ALL levels. I hadn’t cycled much since I lost my original bottle holder and my post-covid body decided to get saddle sores after riding my very hard original seat. Honestly I had been looking around to get these issues fixed and viola, I got them at Trek! The variety of the products, the knowledge of the staff and the exceptional customer service. They made me feel they really care about my bike and were really happy to help me even though I am nowhere a cyclist veteran. There were some other little issues with my bike and Kate just picked up her tools and realigned everything for me. I left the shop feeling like I got a new bike and felt so encouraged to get back into riding it often! My bike is so comfortable and a joy to ride now all because of the amazing team - Christian, Kate and Andy. Thank you so much for helping me!!
a year ago
User profile - Paul Watson.
Paul Watson
Welcoming, knowledgeable and professional staff. Great service and fast turn around times
a year ago
User profile - Mat H.
Mat H
Christian's expertise was greatly appreciated. He and the whole crew at Trek Bicycle Coburg went above and beyond! Thankyou!
a year ago
User profile - Sam Waterhouse.
Sam Waterhouse
If you’re looking for a place to get your bike serviced, this is it. Christian is always super friendly and happy to give advice, and has always done a stellar job on my bikes.
a year ago
User profile - Yakup Kaya.
Yakup Kaya
Personalised and quick service, from the phone call over the phone to the ease of conversation and to walking in and the attendance and service there and then. Was great highly recommended.
a year ago
User profile - Caitlin Whelan.
Caitlin Whelan
Just purchased my new bike from Trek Coburg and the experience has been phenomenal. Christian listened to what I was looking for and then helped me pick the right bike, all while reiterating that the right bike was the one I went home thinking about, even if it wasn’t a Trek one. You could tell that’s he was just genuinely happy to be getting someone into riding. I went back 3 different times and each time was met with patients and a whole lot of knowledge. And then he was so generous with pricing and threw in a few extras when he was building my bike. Such an amazing person and experience. Will definitely be going back for all my bike needs.
a year ago
User profile - Leon Raftopoulos.
Leon Raftopoulos
Great service and great bikes!!!
a year ago
User profile - Sam Le'prdd.
Sam Le'prdd
Just had the best experience. I've had a problem with back tire for two years. Other bike shops have failed to resolve this issue. The manger of the shop not only fixed this issue but also taught me how to set up my bike correctly. Now the bike feels brand new. At no point did I feel like the store was trying to up sell or rip me off. I know nothing about bikes and at no point was my lack of knowledge invalidated. I would highly recommend this shop to anyone. Thankyou!!!!
a year ago
User profile - Katia Sayssauk.
Katia Sayssauk
We went in to buy two helmets but we walked out with four new helmets and a new bike for our daughter. Despite it being closing time Christian was so patient and really listened to what we wanted… it wasn’t about the sale it was more about making sure we were confident in our purchase. We haven’t experienced amazing customer service like that in years. We highly recommend Trek Coburg if you are wanting to purchase a bike or anything bike related!
a year ago
User profile - Anthony Bullen Bullen.
Anthony Bullen Bullen
Great service and products that do the job well
a year ago
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