5.0 rating out of 163 reviews
Bradley Lawlor
Christian, Aydan and James fixed the wheel on my Trek FETCH in under 5 hours. Being my main mode of transport, it was important I had it back the same day. This was not an issue and was completed promptly.
Thank you.
Mick Donovan
Great in store service
Brendan Pawsey
Had my quite old road bike serviced this week. Picked it up today and put some time in the saddle this afternoon. Rides like a dream. James was super helpful and took the time to run everything through with me and gave me great advice. Will be taking my bikes there for servicing every time.
Thanks a lot James and team.
Nicholas Anderson
Brilliant customer service with a tailored approach to each individual. Couldn't recommend more.
Winnie T
I have lived in Coburg for 3 years and can’t believe I never checked out this place which is an absolute gem for cyclists of ALL levels. I hadn’t cycled much since I lost my original bottle holder and my post-covid body decided to get saddle sores after riding my very hard original seat. Honestly I had been looking around to get these issues fixed and viola, I got them at Trek! The variety of the products, the knowledge of the staff and the exceptional customer service. They made me feel they really care about my bike and were really happy to help me even though I am nowhere a cyclist veteran. There were some other little issues with my bike and Kate just picked up her tools and realigned everything for me. I left the shop feeling like I got a new bike and felt so encouraged to get back into riding it often! My bike is so comfortable and a joy to ride now all because of the amazing team - Christian, Kate and Andy. Thank you so much for helping me!!
Paul Watson
Welcoming, knowledgeable and professional staff. Great service and fast turn around times
Mat H
Christian's expertise was greatly appreciated. He and the whole crew at Trek Bicycle Coburg went above and beyond! Thankyou!
Sam Waterhouse
If you’re looking for a place to get your bike serviced, this is it. Christian is always super friendly and happy to give advice, and has always done a stellar job on my bikes.
Yakup Kaya
Personalised and quick service, from the phone call over the phone to the ease of conversation and to walking in and the attendance and service there and then. Was great highly recommended.
Caitlin Whelan
Just purchased my new bike from Trek Coburg and the experience has been phenomenal. Christian listened to what I was looking for and then helped me pick the right bike, all while reiterating that the right bike was the one I went home thinking about, even if it wasn’t a Trek one. You could tell that’s he was just genuinely happy to be getting someone into riding. I went back 3 different times and each time was met with patients and a whole lot of knowledge. And then he was so generous with pricing and threw in a few extras when he was building my bike. Such an amazing person and experience. Will definitely be going back for all my bike needs.
Leon Raftopoulos
Great service and great bikes!!!
Sam Le'prdd
Just had the best experience. I've had a problem with back tire for two years. Other bike shops have failed to resolve this issue. The manger of the shop not only fixed this issue but also taught me how to set up my bike correctly. Now the bike feels brand new. At no point did I feel like the store was trying to up sell or rip me off. I know nothing about bikes and at no point was my lack of knowledge invalidated. I would highly recommend this shop to anyone. Thankyou!!!!
Katia Sayssauk
We went in to buy two helmets but we walked out with four new helmets and a new bike for our daughter. Despite it being closing time Christian was so patient and really listened to what we wanted… it wasn’t about the sale it was more about making sure we were confident in our purchase. We haven’t experienced amazing customer service like that in years. We highly recommend Trek Coburg if you are wanting to purchase a bike or anything bike related!
Anthony Bullen Bullen
Great service and products that do the job well
Mathew Napoli
Christian from your coburg store has been extremly helpful and made my experience very easy i went to another trek store that wasnt very helpful will reccomend this store to friends and i will also be back for any other purchases couldnt fault christians help if i wanted to big thanks
lazerus Bison
i would like personally thank Christian and all the Team at Trek Coburg ,for there extensive knowledge, patience, and there outstanding expertise,on all things bike.the service from every team member is absolutely brilliant i feel very blessed to have them within our Manor.
Libby Hovasapian
Absolutely the best service! Christian looked after me so well, super friendly and knowledgable, helping me decide on an ebike to replace my car! We did a test ride to compare bikes, helped me get completely set up - nothing was a drama! I would give 10 stars if I could!
Morgan
Christian is positively mentioned in a lot of these reviews and it’s obvious why.. he assisted with the purchase of my new bike and was super helpful, friendly and made the experience great. Thanks so much!
sam cutri
Daniel
Awesome service and support. Christian helped both my wife and I purchase e-bikes for commuting to work. Christian was great to deal with, he is super focused on the customer / rider, really knowledgeable and has a really calm, friendly and professional style of interaction. We were so impressed with his service & support, we bought a second bike the following week.