5.0 rating out of 162 reviews

User profile - Ryan Campisano.
Ryan Campisano
Spoke to store Manager Christian for some advice on what type of bike I’d be looking at for the sport I was interested in. Told him I’m just here to look not interested in buying anything today but he still gave me the respect and the time of day as if I was a customer who was making a purchase. His knowledge on the bikes in question was great, and he was able to greatly assist me in deciding what bike I would eventually be looking at purchasing. His friendly and warm tone made myself and my brother feel very comfortable browsing the store and we felt comfortable to look around and ask questions, not like we were bothering him by being there. In most stores today (in general) most staff will just brush you aside until you spend your money there, even then sometimes not even then will they be nice and respectful. The way that Christian treated us as customers left a very strong impression and would definitely be an influencing factor in me purchasing a bike in the future.
a year ago
User profile - fotios pavlidis.
fotios pavlidis
Exceptional customer service
a year ago
User profile - Brett Dwyer.
Brett Dwyer
I've just purchased my new Top Fuel 9.7 from Trek Coburg - thanks largely to the great customer service delivered by Cristian and his team - shout out to Kate! It began in the week leading into Xmas when I was comparing 3 different bike options from 3 manufacturers. I'd had a test ride on one bike and called Trek to see if it was possible to test ride the Top Fuel. They offered to build up the one they had in stock and let me ride it which was great - particularly in the busy Xmas period. I went away for 2 weeks and continued my research, called Cristian again in the New Year to see if I could try the Top Fuel again and learned they had sold it. But Cristian offered to find another one, bring it over to Coburg, build it up and let me take it out on a proper trail for a proper test. This was the kicker for me. Riding the bike in it's element and with faith that Cristian wasn't putting any pressure on me to purchase. He kept saying "we just want you to find the right bike for you." So he probably wasn't surprised when I called a few days later to say 'I'll take it !' And I'm very glad I did. My first couple of rides have been fantastic. Cristian had also commented a couple of times about building a local culture around the Coburg store and what I witnessed during my visits really shows the value of this for everyone involved. Coburg have a large customer base of families and the team pay great attention, are thoughtful and skilled at making riders of all ages, understandings and abilities feel welcome and excited about their cycling adventures. Well done Cristian and team - I look forward to being a frequent visitor. (especially if you get the bikes and beers gig happening ;) Thanks for helping me out, I'm wrapped with the bike and my new local bike shop.
a year ago
User profile - David Pardoe.
David Pardoe
These guys are great they really understand cycling and what you need, Christian and Kate worked with me to understand my best options.
a year ago
User profile - Monica Mat.
Monica Mat
We collected our bikes from service last Wednesday. Today (Sunday) we went for our first ride and something wasnt working well in one of the bikes. We took them back and Chris was absolutely professional and kind, he offered to check them immediately. Chris didnt charge anything extra, instead, he gave us a generous discount for the next service as a compensation. They know how to treat customers, such an excellent service and professionalism.
a year ago
User profile - Peter X.
Peter X
Great service and advice from Kieran
a year ago
User profile - Muhammad Reza.
Muhammad Reza
Highly recommended Trek Store. Let’s support our local bike store! I purchased my son’s bike from them, not long after had small issues with the break and the saddle keeps rotating itself.. they fixed it right away, actually dismantled everything and put a brand new cable in for the brake as well as changing the seat post.
a year ago
User profile - Mazen Hajjar.
Mazen Hajjar
I have never met a more professional caring team than the one at this store. Christian is a true gem of a human and an incredibly empathetic knowledgable manager. Their knowledge and support the best I have ever experienced.
a year ago
User profile - JIMMY HARMER.
JIMMY HARMER
These guys are awesome ! Happy to work on both my emtb and roadie even though they are not Trek (thanks Christian and Jamie). Next bike will definitely be a Trek though. Cheers guys
a year ago
User profile - sofia g.
sofia g
good selection of stock and convenient spot, but what blew me away was the customer service- christian was awesome, definitely deserves some formal recognition from the company!
a year ago
User profile - Andrew Compton.
Andrew Compton
Christian, Aiden and the rest of the workers at Trek Coburg are terrific! With the service and friendly attitude my partner and I thought that they must be a local only store, but when I asked they told me it is international. This means that Christian, as manager, is doing an outstanding job in creating a Coburg specific bike shop, with people (like Aiden) who love bikes. We're customers for life now!
a year ago
User profile - Michael Sterling.
Michael Sterling
Brilliant bike shop. Huge range of Trek bikes and a huge range of accessories. Also, when I had an issue with my bike, it was fixed fast. Will use again.
a year ago
User profile - Ash.
Ash
I had such a great experience here. All the people were very helpful. Especially Christian, he answered all of my questions and provided helpful suggestions. Will be back for a gravel bike next. Thanks for the new bike!
a year ago
User profile - Craig Hecht.
Craig Hecht
Phoned up on NYE to see if the store was open, as my son just got a new bike and the derailer wasn’t working properly. I spoke to Christian, who was only around for a short while but the store was actually closed for the day. Without hesitation, Christian walked me through a few things on the bike over the phone and we not only found the problem but fixed it! Thanks so much for your help and support ❤️. Best service! Craig
a year ago
User profile - William Sullivan.
William Sullivan
Outstanding customer service, a genuine desire to support and help, from both Christian and Kate. I came in with half a light looking for some spare parts and we made it work, thanks heaps!
a year ago
User profile - Genetic Circus Productions.
Genetic Circus Productions
What an absolute legend crew at TREK Bikes, north burg, the service centre is brilliant with expertise and kindness to boot! Love these guys, my local ! Christian was so helpful and able to problem solve a wheel issue. Local mob- support these guys. x
a year ago
User profile - Tomm O.
Tomm O
Really knowledgeable and super helpful. Christian and all the team here are amazing.
a year ago
User profile - Alejandro Chueca.
Alejandro Chueca
The best service, best price. The guy that is in charge really makes a difference
a year ago
User profile - Lucas Manlio.
Lucas Manlio
Amazing customer service! My mate came in to see about getting his new wheelset built, where they gave a great quote and at the end, Christian the managerchelped us setup our bike suspension and fixed our derailers for free which was an amazing help and huge money saver. Thanks again!
a year ago
User profile - D W.
D W
Good people with good bikes.
a year ago
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