Grand Kia Service & Parts Pgs
Mr. S
I purchased my car here 4 years ago and have been coming here for service since. The buying experience was fine. I don't know what sales is currently like, but when I bought my car it was fine.
Service however, has deteriorated HORRIBLY. At first it was awesome, but it has gotten worse and worse. Each time I come here it takes longer than the last time. One time I spent 2 hours waiting for an oil change I had scheduled. Today I've spent (so far) 5 hours waiting to get my oil changed and a door lock issue fixed. I got here at 8:30am and it's now 1:45pm...car still isn't ready. My oil change was done in under an hour, and they told me it would be a few more hours to resolve the other issue. I said "ok" and figured it is a difficult repair, fair enough. I had felt bad for the guy(s) working on the issue so hard. Now I don't...because they weren't. After the oil change they moved my car and it hasn't been touched since. How do I know? I keep going out and checking my car, why not? Nothing else to do (unless you count watching new people come in, get THEIR car serviced, and leave). I have been sitting for over 4 hours waiting for my car to be touched.
Update: Right after typing the above I went and raised hell--it's the squeaky wheel that gets oiled. Sure enough, within minutes my car was being worked on. Issue has already been diagnosed within 15min of me raising my voice. Why did my day have to be wasted? Why wasn't it being worked on while I waited? I SCHEDULED this service, it's not like I just showed up and caught them off guard with this issue.
Update again: Was just accused of recording their service crew. Service Manager said: "I don't appreciate you recording my service crew" I told him I hadn't recorded anything and that I only walked by the shop each time I went to check on my car. He then mentioned the "Device" in my car. I then realized what he was talking about: I have a Garmin navigation mounted on my windshield, it has a built in camera that records WHILE I DRIVE and only while I drive. I informed the service manager that it only records while driving (something a service person should know, otherwise it would drain the battery...) and that I didn't appreciate the accusation. He then said "We will talk to the manager, I don't want you coming in here again" which honestly, I wouldn't have anyways...but I am looking forward to talking to the manager because this is ridiculous at this point. I left my number for the manager to call me.
Final time 8:30am - 2:15pm
Just shy of 6 hours.
After all that, you may be wondering why I gave a 3 star rating.
1) Sales department was fine (when I bought the car) and a business review affects them too.
2) Service hasn't always been bad, it used to be better. So this review in an average of multiple visits (~12) not a single experience.
3) They did try to make it better, they waived my oil change and washed my car.
I spoke with the service manager (guy who had an issue with the dash cam) before I left. I just wanted to let him know I didn't have an issue with him personally, just the situation. We got to talking and I seem to have found why there is an issue with their service department. Long story short: They frankly don't have the staff on the weekend to do anything more than regular service (oil change, air filter, etc). So if you are getting regular service, go whenever. If you need repairs and work regular work hours (M-F 8-5) take the day off or go somewhere else.
Savannah Chandler
We've had absolutely the WORST experience with this dealership. We just recently leased our 3rd car from them, and have had the following happen:
Came back in to pay the $125 they said we were short due to them misquoting us, to be told they couldn't find the paperwork and the original leasing agent "was at home sleeping (at 11am)"
Had someone call about an OnStar promotion we were told about, and on speakerphone heard the person on the opposite end say "Oh yeah, that's just a scam to get them here and into a new car"
And the final straw was we were just called to come in (again) to be told that they submitted the wrong VIN number and our payment would be going up... and it was due today by check, but they haven't submitted the paperwork yet so we wouldn't have received any bills.
I am so beyond upset with our experience with this dealership. We like to get into a new car every 3-4 years, and will NO LONGER be coming back to Grand.
Paul Kang
Got my first car here
Amanda Marie
I am very disappointed this go around. This my third Kia, every one I have gotten from this dealer. They clearly wanted to get me into the sale the very day I went to trade out my lease. I was told by not only one, but three people that I could have the Kia finance group change my payment due date. I only went along with getting the car that day (I was willing to wait the 10 extra days) because they basically guaranteed to me that I could get this changed. Now I'm pissed off because the payment date CANNOT be changed, no one has the authority to change it, and the date does not work for me. Not only do I feel lied to, but I feel bad for anyone else who gets lied to as well. My other experiences were very good, and this time I'm really disappointed that they rushed me into the sale and put me in a bind.
Jim St Clair
Offers me 75% under value on trade then won't even come down on new vehicles price. Salesman didn't know anything about the trucks on the lot. Tells me navigation would cost me $2500 extra I go on GMs site find out it's a $400 option. What a joke! At least Johnson Auto Plaza took care of me.
Jim Hayen
If I could give lower then one star I would. My wife and I went in to shop for a new Sorento. We had a quote from another dealership in writing, and Grand said they would match it, same monthly payment over same duration. After test driving a new car, they moved us into the Buick side, made us wait for 10 min, then came back with a quote that put our payments over $100 per month higher. I told them it made no sense for them to do that, when I had a quote from the dealer in Boulder. The sales guy went away and cam back with a new quote, still 50 dollars a month higher and again I reiterated that what they were doing made no sense when I could drive 22 miles from there, get the exact vehicle for the monthly payments we wanted for the duration we were comfortable with (72 months). The sales guy went away and came back, said they talked with the owner, and they agreed they would match the TERMS of the other dealership so we agreed. Then we waited another hour while waiting for their finance person and by this time, we so tired and hungry....but they finally got our paperwork ready. We breezed through it all, the finance person went over our sales contract and pointed out our monthly payments were the same as what we wanted and my wife an I signed everything. The finance person asked if they could shop around with local banks or credit unions to get a BETTER financed deal (we were already approved for Kia's best rate) would we be okay with that, and we said "sure" and signed an approval for them to do that.
We left, and felt drained, hungry, a little tired, but overall happy with the actual vehicle.
The next day, is I was putting out paperwork away, I noticed to my complete horror that my wife and I signed a finance agreement that set our payments for the price that we wanted...but they put in at 75 months...not the 72 months we verbally agreed to! NOW I will say right here...this was 100% the fault of my wife and I for not more closely reading ALL the terms of the finance contract in detail before we signed. We were so tired after a 5 hour ordeal in total and so hungry we just assumed when the salesman said "We will match the terms of your other quote", that meant everything and we just focused on our monthly payment. So the fault is our for our lapse in concentration....but I feel that Grand Kia lied to us and we let them get away with it. When I went in to complain to the sales manager, he tried to explain to me that we actally got the car for a better price, and that if we had a large sum of money lying around and paid it full vehicle off today, it would be for a better price. Absolutely amazing! I reiterated my point that...we don't have 40 K just laying around, that's why we financed, and no matter how they tried to spin it, at the end of 72 months from the other dealer, we would be paid off....and now....having bought from them....we are paid off at 75 months. At the end of the day, we will be paying $1500 more then we should be. There was nothing we can do, because again my wife and I signed the contract willingly, but I still feel they lied to us and I told them we would never be buying from Grand again.
To add insult to injury, we have been waiting for our financing documents forever, and yesterday we got a packet of stuff from some fly by night credit union I have never heard of. I surmised they must have "located" (or sold) our financing to a local credit union for a lower rate. Maybe there was at least a silver lining. I opened everything and sure enough, it was for our new car....however the terms were identical to what we would have been paying to Kia finance. I was livid because now I have to set up a process to link my current checking account to this other back ally credit union to facilitate a monthly reoccurring payment....when if we were dealing with Kia, I could have just added her car to our existing account that our other Kia is under! Now to be fair, would I be complaining if they got me a better rate? No....however they sold (with our approval) our information to another credit union (I'm sure they got compensation for it) while giving us absolutely no advantage, so now I feel lied to AND used. Take my advice, shop for your Kia (the actual vehicle is awesome) at Fischer Kia in Boulder and AVOID these thieves. I will NEVER buy from them again! I'm so glad we just got our survey from Kia last night.....
Kristin Grubbs Prioletto
just Leased a KIA optima what an awesome experience thanks to JOE and TREE you guys are great!!
America Worcester
Bryan was great to work with 5/5 stars!! He was very honest and transparent about our car purchase and was patient with us and didn’t feel pressured by him at all. We had issues when we started working with the finance guy and that is why my rating is lower. The finance guy did not properly disclose financing information and added warranties behind the scenes that we were not aware off. The manager was also very unresponsive when we tried talking to him about letting us cancel the warranties after stating that he was going to get back to us about making those cancellations.
Cass N
The salesman was nice enough, and the test drive process was smooth. Low rating because the dealership slapped on a $3,500 "express delivery fee" (convenience fee) to a car they had on the lot. Which wasn't represented on their website. Watch out for predatory charges.
Ricardo Perez
I am a mechanic. I have come here just this one time and it was not a great experience. The people I had to deal with for the parts that I ordered, did not seem at all to care in being polite. First I was being over priced and noticed I was given 3 wrong parts. Had to reorder what I needed, then the guy threw a fit at me for having to add our tax exempt ID to the order. He knew I had to set that up, since I had mentioned to him over the phone 10 minutes before arriving to the dealership. Even in the invoice it said it’s for a shop. In person he failed to tell me that I had to do that with him to begin with, and not the cashier. So both cashier and parts service were not well coordinated on how to do this entire deal. We got everything sorted out and I was out the door. My deal with this is, if you know that doing these extra steps is part of your job and you had already been told that we had to do the extra steps, why have an attitude about it. It’s your job. Imagine if I treated my customers like that at my mechanic shop. I would expect for them to complain about me as well. It’s my job and i have to treat it as such. But not with such attitude.
Thank you, for at the end getting it all taken care of. But it all could’ve been more pleasant especially because I was not being rude about it.
Rob Zimmer
Ordered and purchased a 2020 Telluride that took about 6 months to arrive (nothing against dealer there). The reason for ordering from this dealer is that they had a similar model in stock that they allowed me to test drive; when another dealer would not let me test drive unless I committed to purchasing one beforehand. The dealer was quite unresponsive during the process though and I routinely had to call multiple times to follow up on requests and the answers to my questions were typically quite vague. I ordered the exact options that I wanted on the vehicle, and it arrived with some additional accessories that I did not order or want and the dealer argued that I had to purchase those items and there was no other option. After arguing back and forth they finally removed them. I negotiated price to match another dealer when ordering the vehicle and then when it arrived I had to wait for the GM to return to approve a credit off full price and several follow-up and a return visit to receive my credit. The title paperwork was also processed late, resulting in my temp tags expiring before I could register my vehicle. I suspect most will receive better customer service at another dealer
Amber Fincham
Hello, main reason for my low rating/review is because it turns out I got a lousy deal on my vehicle. After talking to the bank directly regarding the financing, I found out I received a higher interest rate because my loan amount is higher than the value of the vehicle, even though I put down $6k. All in all, I don't feel like I received a good price on my 2017 sportage, and I wouldn't recommend Grant Kia based on this experience.
Jessica Corona
My only complaint is with Grant in Services.
I brought my car in for some work, clicking and grinding noise.
During my visit, everything was fine.... except for one thing. I asked for the clinking noise to not be there anymore. Grant told me everything that needed to be worked on (which I appreciate, don't get me wrong), I ended up going with just my brakes for the day since that's all I could afford. However, I wanted the clicking gone, he didn't tell me that I should Still expect clicking while driving until I get that front bearing done. When I tried to call him and ask why the clicking isn't gone, it seemed like he didn't want to even hear what I had to say. He insisted he told me I should still have the clicking which he did NOT. Then, he started talking over me and being just plain rude so I hung up since I realized I wouldn't get anywhere with him. I tried to call back to try and get a manager and Services would NOT answer. I called 6 times and each time, it rang endlessly. I had to call another number in order for someone to answer. Nicole answered and was very professional and helpful. All I wanted was questions answered, didn't have to be rude, Grant!
StitchLover
The dealer knew little to nothing about the vehicles on the lot. Did not instill any confidence in considering a Kia.
RJ Johnson
The person who "helped" us did not seem interested in our business. We was interested in the Telluride but did not know much about it or even other cars for that matter.
Thomas Dial
No interest in taking to people unless you are ready to buy today
Josh Bourque
Was considering buying a 2018 stinger gt from here due to its close proximity to where i live but I rather go through Denver traffic to Arapahoe Kia where they are offer more then $6k off the price and not just $1...
Logan Vance
Overall, I would recommend going to another dealer. Our purchase process was not a simple one, nor do the employees working seem to have a full grasp on anything.
Responses from the Finance department are very bare minimum and lack clarity and basic email etiquette. They even emailed us someone else's contract which contained their personal information. Makes us feel quite a bit uneasy about our personal information being trusted with them.
Title information was not sent to our county for over a month, resulting in a wasted afternoon appointment at the DMV.
When purchasing the vehicle, everyone seemed clueless as to all the promotions and rebates clearly stated on Kia's website. They kept claiming the website was wrong and the deal is no longer in effect (it had just started a couple days prior and was very much so still in effect). After being adamant to receive these promotions and rebates, they gave them to be by using multiple "coupons meant for other customers." Which basically just meant they are finally agreeing to give me the incentives they are more than able to give and should be promoting.
In the end, was able to get the car I wanted for the monthly price I desired (although probably would have been lower at a different dealer), but the overall process and customer service from Grand Kia has cemented my mind to go through a different dealer when it is time for another vehicle.
Kathy Davis
I bought a Ford Escape late May from Grand Kia. They did not advise me of the recalls on the vehicle some of which were safety issues. The recalls were not taken care of. The general manager argued with me, but ran my car without my knowledge over to Ford when he realized that he did sell a car with 7 recalls that were not done. They put it out for sale without really checking it out. I should have realized this when the air conditioner did not work and they needed to fix it. They did not make sure the fluids were full and the brakes needed to be adjusted as the dust covers were touching the rotors. The car still stalls and was brought into the service department three times. They came up with silly reasons and now it is at the Ford dealership so it can be fixed correctly. The general manager is defensive and unhelpful. I will leave karma to deal with him. Please do not buy a car from Grand Kia. There are so many more genuine dealerships..
Summer Vine
Scheduled an appointment for oil change based on my GMC leasing agents recommendation. Arrived for my appointment on time, was great and info taken. No problem so far as the employee was kind. He then explains to me that they got slammed with vehicles and it would be about an hour and a half for my appointment. That was unfortunate and I chose to leave. That long of a wait with an appointment is excessive. I respected your time, please do the same for your customers.