Grand Kia Service & Parts Pgs
Terri Amaral
Wow! I'm glad everyone else loves this place but I'm more than disappointed. Took my car in for a recall and wanted to have a squeal taken care of. $3,500 later the squeal was still there. Took it back again 3 weeks later and $1,138 later still have the squeal. Called the same day I took it home. That was Friday, here it is a week later and still no call back. Won't be taking it back there anyway, they got all the money I'm going to give them. My friends call me a sucker for not pitching a fit, but what's the point? Lesson learned.
Greg Bishop
The sales person told me a particular model was not on the lot. As I drove out, the car I was looking for was parked at the entrance to the dealership!
Autochthonous Americano
As a one who finds value in the people experience, I look for a business to build lasting relationships with. Based on the way your company allowed a potential customer to feel, speaks volumes. I see 2 customers in the scenario that could have been inconvenienced. 1 is the customer who ordered the car, 2nd is the customer that made exchange to get the car. It would be wise to bring resolve to all parties harmed by the mistake your company made. Integrity equals longevity. What value does your company bring to our community if you would allow this matter to go unresolved?
I don't think I'll be doing business with your company. I hope you all bring resolve. These are people in the community we live in. We are supposed to do unto others......
Alan Theobald
Inquired about some trucks i was looking into that i could not find any info on line. I was very specific in what i was looking for but they sent me info on the wrong vehicles and they wont stop calling me. Unimpressed so I'm looking into other makes and models.
Ronald Sander
I have dealt with Grand Buick when I owned a Buick and had nothing but praise for there service department. However, times must have changed.
I have to admit I purchased a GMC Sierra 1500 from another dealer and had a question about the functioning of the alternator. I stopped in at their service department to see if they could answer my question. When I arrived at the service department no one greeted me. I went in to where a young man was sitting and asked him if I could ask a question about the alternator. He was very rude and told me, "If you don't have an appointment you will have to come back, and no appointments are available until next week". This was on a Wednesday. I said fine and left.
This encounter turned me off and since I was also there to inquire about a 2015 Buick Verrano. The result was we went to another dealer to look at the Buick
kate p
My husband found a used truck that he liked here. We clearly explained our spending limits and were told that it was a consignment sale so they needed work on it. We ended up leaving to go test drive some other vehicles but came back. When we went to go talk about the price this time with a different salesman (but he still had our sales sheet with notes of the price limit we told them earlier) we were told the listed price and that they don't post it because it's their second best deal.
Are you kidding me? Why such different stories and what a huge waste of our time!
I would like to say though that Matt and Dean (the first guys we talked to) were very nice and helpful.
Alicia Gibbs
Worst experience buying a car. I have less than perfect credit got approved for a loan took the car home for 3 weeks got a call saying I had to return the car because my lender wouldn't finance me because I am a contractor. My lender stated that this was not the case the dealership didn't want to pay the bank fee. After days of crying and wondering what I was going to do about a car they still hadn't figured it out. Took the car back and went to Carmax right up the street was approved by the same company they said wouldnt approve me and now I am in a 2012 Premium Addition Kia Optima. It was a horrible experience and at the end I felt like I was treated horribly because I don't have great credit. Ryan Patterson is an awesome sales guy who will really work with you and find you the perfect car. The rest of the finance team are rude and sneaky and made me feel horrible. Why let me take a car home for three weeks just to say they need it back think they would have figured that our prior to me having the car for so long.
Tyler Nesbitt
I got ripped off on a 2007 Ford Focus. A simple heads up would have been nice. "Sorry sir, but we removed your AC from your car. Oh, and we'll charge you $200 after purchase to "find the issue." Please. Don't buy a car here. The salesman was sneaky and only wanted to profit for himself. I feel like an idiot.
Kyrstin Kempf
We shopped vehicles at dealerships from Loveland to Golden. We told every sales person at each dealership my exact same list of needs. I live in Evergreen and can not travel without a 4x4 or AWD. I told the sales person at your dealership several times I needed a 4x4 or AWD with low miles, a third row seat and that I had 15k to spend. I gave examples of a Tahoe, Yukon, Ford etc. HE suggested a GMC Acadia. We were not familiar with this vehicle so we asked several times if it was AWD he said "yes". I bought the car and soon learned when purchasing insurance that the car was in fact a FWD. I was angry and called the General Manager Mike Absher who basically blew me off telling me it came "as is" and invited me to file a complaint with the dealership board. Since "as is" for me was AWD, I filed a complaint with the board and promptly hired a lawyer. My lawyer and I called Mike several times but were forced to leave messages. Mike did not have the courtesy to call back either me or my layer to deal with the situation. He had his sales manager, Matt call who did offer to exchange the vehicle for something similar. I told him if he had an Acadia at a similar price with AWD I would take it. He said there was nothing in stock. I have filed a complaint with VISA to charge back the amount on my visa stating misrepresentation. I have spoken with the Dave Tulman at the dealership board who is helping me open an investigation.
Randy Cate
I would never recomend this dealer to anyone. My sister has been a loyal customer for years, in fact, she was employed there for a number of years as a service consultant. She took her Acadia in for warranty work and for some minor body work shortly after Christmas. They completed the warranty repairs and parked it outside, with the sunroof open and one window down. Then came the snowstorm, about 8 inches worth. Filled the inside of the vehicle with snow. First they tried to hide the fact they left it outside during a blizzard, then they tried to tell her they could "dry it out". You can't dry out damage this bad without disassembling the vehicle. They did not. They are offering no resolution. They returned the vehicle to her with the nasty stench and told her they will have their upholstery man evaluate it. Obviously the mold has already started to grow, hense the smell. This should be treated as a flood damaged vehicle. These guys definatly suck! Stay away from here at all costs!
Tad Amore
I am super disappointed in the Kia service department, I have a brand new 2013 Kia Sorento and I'm having a problem with the mood light not turning off. I have a tight schedule and cannot wait at the dealership to get this fixed. I asked if I could schedule an appointment to get someone to look at it right away and if it had to stay at the dealership I wanted a loner. I was told no there was no appointments and Kia does not do loners. If I knew the service department was going to be this bad, I would have NOT bought a Kia. This is a 2013 model less than 6 months old with a 100K/10year warrantee that I paid extra for. Now I have to take time off work costing me money to get this fixed and maybe rent a car if its going to be more then a day.
Very disappointed customer! Not sure if I would buy another Kia after this experience or recommend Kia to any friends or family.
Karen G.
Horrible experience. The guy basically said I couldn't afford anything in the lot for $10,000. In fact didn't even show me one vehicle in that price range and showed me a few above it instead. Said he had nothing else to show me and I should look on Craigslist. I went to Car/Max and will be buying from them instead.
Scott Rollins
Lost the keys to my car so I had them make another.
On the phone it was going to $37 to get me a key.
When I got there they charged me the $37 and then added on $40 to get the key number. The $40 was never mentioned to me until i was handed the bill.
I took the key they made home and tried to get in the car, it would not unlock the door so I went back and they made me another key it didn't work either.
I tried to get a refund but was refused and told that they 'sold me what they had promised' I was not promised a worthless key that would not unlock or start my car.
I paid a locksmith to come and make me a key. He made a key that was very similar to what the dealer gave me and explained that the dealers machine was not set up right and that the cuts in the key were in the wrong spot.
Luckily I paid with a credit card and my card issuer gave me a refund.
In short: I was ambushed with a $40 'lookup' fee and given a miscut key and then they refused to admit any mistake or offer a refund.
Stay away they will steal your money and then tell you it is your fault. Thieves.
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Erica Sittloh
If I could choose less than one star I would. I am extremely frustrated with the service I’ve received from this Kia location. We have now taken our vehicle in four separate times for the same issue, which is related to a recall/warranty repair. Each visit we were told the problem was fixed, yet it continues to return.Most recently, they informed us that the part they previously ordered and installed is actually faulty, and now the vehicle needs to stay an additional day. Despite this being a warranty/recall issue and the repeated inconvenience, they refuse to provide a loaner or rental vehicle, leaving us completely without transportation.The lack of accountability, communication, and customer care has been incredibly disappointing. Based on our experience with the service department alone, I would strongly recommend avoiding purchasing a vehicle from this dealership. If reliable service and support matter to you, look elsewhere.
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Stephen Bisque
Your website sort does not work. The photos of the interior are from a used car and they look hideous. Seems you could do better.
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Jeremy Moree
This business has been reported to the thornton police department for driving on the sidewalks in front of the business every morning as per municipal code (Code 1950, § 517.9) in Thornton. The sales manager almost hit me as I was traveling on the sidewalk and then screamed at me and made out as if it were my fault "he didn't see me" when you are not allowed to drive vehicles other than city vehicles on the sidewalks for ANY reason. Do Not Shop Here.
Brian Huffines
I’m not usually one to leave such an awful review, but I cannot speak poorly enough on this location’s service department. I had a 2017 Sportage which had a 2.4L Theta II GDI engine with 75,000 miles that began having knock issues (a 2021 class action lawsuit was settled, finding Kia and Hyundai at fault for these engines catastrophically failing).
After my check engine light began flashing while driving causing me to break down on the side of the road, I eventually had it towed to Grand Kia and I was informed by Shane in service that the code miraculously cleared itself and that they would not work on my vehicle. I insisted that they keep my vehicle and diagnose it, and after being forced to pay $180 I was told there was no issue (the car “runs fine” with the code cleared).
It’s a shame, as my wife and I were considering purchasing our second Kia which we will no longer be doing. I’ve since traded in my Kia for a reliable Subaru and would encourage others to do the same.
Stanley Polley
After 6 months of waiting for an pre-ordered Kia EV6, i get a call saying i’ll need to re-order and hop in the back of the line. They had horrible communication throughout, and left me high and dry. They even tried to take my deposit. Horrible dealership
John Hannon
SCAM ARTISTS!!!!!!
AVOID AT ALL COSTS
Bought a Jeep here in May, (it's Nov 1 now) and barely drove it. Put a total of 896 miles on it, just under 10mi/day avg. Never driven more than 20mi in a single sitting.
Out of the blue, it is now totally undrivable. Engine knocking and misfiring, rocking back and forth while it idles. Cannot make it out of the driveway.
Call here to get a service appt and explain the situation and the mechanic tells me "well uh, this is a Kia dealership, we don't really work on Jeeps." And suggested I take it elsewhere.
Not sure why they sell jeeps if they don't work on them, but that certainly makes sense if they missed such a catastrophic issue before selling me a $30,000 paperweight.
Stay away from these con artists AT ALL COSTS!!! If they were the last dealership on the planet, I'd buy a bicycle.
Madison Small
Can the GM please contact me. Terrible experience and need assistance