Grand Kia Service & Parts Pgs
TheBaseballB
Avoid this dealership at all costs. When you have a customer who comes in to buy a $55,000 Kia Stinger GT2, you would think they would let you test drive the car. Not here. I brought a buddy in who is interested in a Kia Stinger GT2 and they told us the keys were locked up and they “don’t just let anyone test drive cars”. That’s too bad considering our next stop was Audi where we were treated like they cared about us and allowed us to test drive an S4. I’ve done a lot of research on this car and felt as though I was selling the car to my friend better than the actual sales rep. He was giving us a lot of false info regarding the performance and features of the car. When I told them about the deal we would be able to get at a Fort Collins dealership, they told us “they are lying to you and would probably give you a lower model car for that price”. I find that hard to believe considering we went up there and drove off the lot with the deal Grand Kia told us was “fake”. These people don’t appreciate their customers and I’m shocked they are able to sell any cars.
Tim Bottoms
There is a culture of deceit at this dealership. Avoid at all costs. They are horribly managed and the customer relationship will end the second you hand them your money and take the keys. About 48 hrs after leaving the lot, my check engine light came on. Car only had 30K miles. A week later, the slave cyclinder went out. $300 repair, had to get towed. 5 months later, aeration in the oil, quoted $2K to repair. Went back to the dealer to see if they could help me in any way and with a cigarette burning in hand, their general manager (his name escapes me) offered me $15K to buy my car back from me after selling it for $23K 6 months prior. Car buying is already a stressful experience...do your shopping here and that stress will surely continue after the sale. Don't trust this dealership or the manager here for a second. These guys have a 1.7 star rating on car gurus and even worse on dealer rater.
Jitendra Chudappa
I went this place with my family with lot of expectations to buy a car. What an experience! Customer experience started at the door and ended the door!!
They have kept an agent at their main door who don't even let customers in. He noted our contact details on piece of paper in his pocket though:)
Great way to determine potential customers Grand KIa !!
Yaquira Graniello
Grand Kia has excellent customer service. However, their service prices are astronomically overpriced!! I needed just an alternator fixed on my car and it cost me $962!! I am so disgusted that they stand behind those prices!! Pirates!!! I will never ever bring my car back there for services!
Kendra J
Never buy a car there again. Sold me a lemon
Amy Hill
Absolutely will never take my car back to this place which is unfortunate as I bought my car here in 2011 and have taken it to them for every oil change and repair since purchasing. The issue now is this is the second time I have taken my car here to have them fix (and charge me) for something that was not the problem and when I return my car to be fixed they refuse to give me a refund for the work that was done incorrectly. They simply do not care about their customers and only care about their profits as this is evident that they are willing to lose a customer of over 7 years so easily.
Daniel Cardona
I drove to the dealership to see and test drive a new car and when asked I told them a family member was going to buy it for me in another state the sales man quickly turned and said sorry it's not here we must of sold our last one this morning and to try another dealership then he walked away I drove off and decided to check they're online inventory they had 4 on the lot I called didn't bring up the incident and the other sales man confirmed they have 4 so I told him what happened and he defended his coworker say he did that because I wasn't purchasing the vehicle from then so why should they waste they're time hands down the worst experience I've ever had !!
Kenneth Krymowski
Never buy a car from these folks
Nick Calabrese
Find another dealership group. They talked me into another lease early saying they would pay off the remaining amount of the original lease. It's been a month now and I have 2 car payments due and get blown off when I call to ask where the check is.
Carlos Garcia
Horrible service when I took my truck in. First I had scheduled an appointment with them and when I showed up to my appointment they informed me they couldn’t service my truck because they were in the process of changing from “grand” to “omeara.” A phone call or email would have been nice since I asked to leave early that day from work. Then they reschedule me for a different day, and took my truck in. When my wife went to go pick up the truck they handed her the keys but didn’t tell her where the truck was at and when she ask for help they were very rude. Rick Purdy and his staff were horrible. I will never go here again screw this place. I will be taking my business elsewhere.
Miguel Delgado
My 2001 3500 GMC needed a new transmission. They quoted me really high at around 5.2k for just a transmission replacement. Later I found out that for a 2001 3500 transmission replacement cost only about 2.5k I didn't do much research so my fault. While working on my transmission they broke my exhaust, my starter, and damaged other parts. Of course they could replace them for more $$$. After they " fixed " everything my truck was doing the same thing. Took them another try to finally get it right. 1 year later the housing for the transmission cracked, they will not help me with the transmission even if it has a 100k mile / 3 year warante. In all, they over charged me, damaged parts and forced me to pay them to fix their mistakes, and won't even fix a faulty transmission that they replaced. DO NOT do business with these people. They will do whatever they can to take your money. If you go to get a tire replaced, they'll tell you your brakes are worn out. These people are nothing but shady scammers. DO NOT come to this place, its amazing how people are so interested in money that they don't care who they screw over. You guys should be ashamed of your business ways.
Update : Truck needs the entire transmission replaced because these people didn't do a very good job. If anyone has any issues with any Diesel trucks I can recommend a real certified mechanic that actually values his word on his Warranty. Thanks GMC KIA, you guys are really terrible people.
Marsha Allison
Not happy about the experience and they were so rude and not friendly. Well they were friendly at first but later it got bad to the point I would refuse to buy a car from them. I was straight up honest with them what I can afford, what my budget and what I needed my payments to be. I was am not sure if it's possible to make a deal or not but I understand if it can't work out. I test drove a Kia Soul and knew I wanted one. They told me they could keep me at $220 budget and that was not a problem. I called them multiple times to keep them updated when I was going to buy due to I was waiting on the insurance. Each time they made me confident that we were still on for the car and payments at $220. I showed up ready to buy the car and all things changed. The offer was $310 a month and the lowest they could offer me was $275. I was shocked when the $220 was no longer there and it went up to $310. I left completely devastated planning on getting the car I wanted when they told me stright up that my budge was not a problem and they could definitely work with that. They waste my time, gave me hope when they should of been honest with me. I tired again to make a deal with them upping my budget and still problems, I had another Kia dealership willing to work with me and they would not match the deal they were going to give me. They told me they did not believe me that they would make a deal like that they then told me your going to get screw over by them and they are lying to you to get you in there. I told them to call them and talk to them and they would not call them. Kia Arapahoe NEVER lied to me they in fact gave me an AMAZING DEAl and the deal they said they would offer me stayed and was a deal. Kia Arapahoe they were amazing people the sales team Michael at that dealership was A . Best experience ever with Kia Arapahoe never had a better car buying experience. Worth the drive down there.
Rachel Torfin
The service department is the only good thing about this place. The sales team is vulgar and pushy. While waiting in an office to buy my car I heard 3 men talking in the open area about sex in many different contexts. I thought maybe they thought no one was around so I stood up so they could see me and they continued without a blink. So uncomfortable, unprofessional and disgusting. Will recommend anyone I know, NOT to purchase/lease a car from this dealership.
Christina Campos-Gonzales
They are the worst place to purchase or lease a car. The first run we leased cause we were told we couldn't afford a new vehicle. When the lease was ending we started receiving emails and phone calls about their great end of lease specials. Those great specials were not so great. They put us in a new 2017 for 11 days just to take it back. After checking our credit to see what the banks issue was we found they only tried one bank. Which we have not had a good experience in the past with (GM Financial) when we told them that from the beginning. They didn't even attempt to get us financed with another bank. If I could continue with 0 stars I would!
Gabe Smiley
Sales manager Chad has no people skills
S Fah
Shady typical car salesmen that will jerk you around and not be straightforward with you in terms of cost even when you ask them directly. There are definitely better places to go in CO!
BIG RED
I bought an 02 silverado. 94,xxxx miles had cheap transmission parts. When i took it in to get my transmission rebuilt the shop said they took shortcuts to save money. Now a few years later my dad buys a truck 09 Gmc Sierra and 10months later hes on his way to california his transmission blows completely. Hes a veteran, almost disabled and he had to ome out of pocket 650 dollars for a hotel until they fixed it and wont help reimburse him. Total disappointment with how they treated my dad. Never send anyonr else here. Dont buy here in my opinion.
Joshua Rodlin
That place sucks bunch of want to be con men
Emily Stephens
Do not take your car here to be serviced. All they want is your money. The first time they were pretty nice. The second time was worse. The gentleman checking in my car got mad at me for using an oil change coupon that I got right off the dealership website. His exact words were "Oh great. Now we make no money on this service." I apologized for using the coupon (don't ask me why I felt then need to apologize for trying to save money) and tried to lighten him up but he just kept complaining. I figured I would give them a break and I took my car there for a 3rd and final time yesterday. I was 99% sure the alternator was bad and wanted to have them fix it. I was prepared to spend about $300-400 for the repair. I booked my appointment online and requested a loaner car so I could get back-and-forth to work. When I got to the dealership I was told they did not have a loaner cars. So I called the Buick dealership in Boulder to see if they might have a loaner car before I left my car at the 104th dealership. I guess this made the man at the 104th location, yet again because after telling this same man about some of the sensors going off he rudely explained: "my boss said to run the diagnostic test it would be $280 because of all those sensors you said we're going off plus whatever the cost is to fix the problem" I said "oh no. Maybe I shouldn't have mentioned all the sensors and I should have just metioned my concern with the alternator." He snapped back with, "we'll we would have figured it out anyway!" The whole time he was short and disrespectful to me. After the 2nd experience with the coupon comments I should have never returned. Trust me, take your car somewhere else! You'll be happy you did! Now my car is fixed and running great! I took it to Brakes Plus on 92nd and Wads and they confirmed it was the alternator and only charged me $15 to test the system! :)
Brittany Gallegos
I'm only rating one star because it wont let me proceed without! I will honestly never buy another vehicle from Grand Kia again. They made me wait 3 years get get my lights fixed inside my vehicle, never received any communication that they received them. It finally took me to go in after 3 years to get it fixed and their response was "oh yeah we see the note in the system, I'm not sure why nobody called you back." I scheduled it to be fixed the following week because they had to order the parts again. They actually called me back and I took it in. Once I took my car they waited 3 hours to call me back just to tell me they order the wrong light for the wrong door! I was livid! I pick my car up right before the 4th of July. They advised me they would call my phone when they received the part. Chris at the service desk asked for my number so I gave it to him. Fast forward to August, I received no phone call again!! I took it upon myself to go in and complain. Chris immediately remembers me and tells me oh I have been calling you, I said no you haven't. He said yes is your number so and so? I said no how did you call the wrong number when you wrote it down right in front of me! Long story short they fixed my light finally but now they fixed it incorrectly again!!!!! they won't shut off!!! very disappointed in Grand Kia in Thornton! Way to upset a customer!!!!!!!!