Grand Kia Service & Parts Pgs
Connie Minter
My experience was not good there. They changed the contract on me after I had the car for almost a week. So, don't trust the finance department. The manager said he would help me on the loan and to give him a couple of days and he would call me. Did not happen. So you cant trust the manager. The salesman told me he would get a spare tire kit for me and to give him a couple of weeks and then turned around and said he did not say he would, said he would try. After, several phone calls I got the spare tire kit. Dont trust the salesmen. My front bumper on my new car had scratches on it done by an employee. Hmmmm........ That took another week to get them to fix it , another week to get my safe light installed for the back.. so I honestly don't know why anyone would give them 5 stars when one is too many. I love my car but very disappointed in the way way things were handled or should I say not handled.
Brianne Stinar
I have never felt so unwelcome to purchase a car in my life! I drove up to the dealership to 5 gentlemen smoking outside the front door, no one greeted me so I said hello and told them what I wanted to look at. They all looked at each other not very enthusiastically giving me the impression no one wanted to help me. So I asked the closest gentleman to me to show me my options. I extended my hand to shake it which he did limply reaking of cigarettes. He flat out told me I couldn't afford the v6 or turbo and told me the base model options... I never told him what my budget was, little did he know I had cash in hand for a down payment. Asked if I wanted to drive it, I said let me take a look inside first, he then told me it needed gas so we couldn't drive it anyways. I was pretty much talked out of everything I was excited about because of his negative assumptions. I've enjoyed being a kia customer for the last several years and was looking forward to remaining a customer but not if my experience is going to be like that.
Sandy Brawley
Awful.
Chelsea Rhoads
The sales guy was very nice, helpful and I genuinely believe he means well. However, this place is an insane joke.
1.) Listen to the GM/owner/boss literally scream and swear out an employee (we were sitting at the table right next to his door). Not just yell but I've never hear a human talk to another person like this. Just awful
2.) They make the process take so long you basically want to give them whatever they want so you can move on with your day. Around 4 hours of BS.
3.) They didn't follow though with their handwritten "deal" we agreed on. We bought in cash and all we wanted was a diagnostic report run so we could see what is going on with the truck. They said they couldn't do it because the check engine light wasn't on... After another 2 hours and paperwork signed.
4.) Have had the truck for almost 2 months and have already put $1,000 into it about ready to put another $1,500 into it next week. I see now why they "couldn't" run the diagnostics.
In a world of car dealers changing their ways, looking for the long term, repeat customer and recommendations.... This place is behind the times and only wants the quick buck. Please save yourself the day and give your money to any of the other dealerships on the strip.
christina dickinso
I took my car in to have it serviced for emissions and after having my car for over 2 weeks and spending $4000, it runs worse than when I got it. I recently almost died because of a mechanical flaw (accelerating issues) gmc neglected to fix before they started selling these pos back in the day. They were condescending and I was told THEY had spent enough money on it. For example, my cooling system was completely replaced, yet 5 days after getting my car back, the coolant was empty. The gm had the nerve to ask if I knew where the coolant was because I had filled it, knowing if I didnt, it would overheat.
Kaitlynn Zurawski
They harass you. They call you up the next day and they keep calling. I test drove the AWD Sportage. I felt every miniscule bump in the road. The road looked flat, but the car ride was uncomfortable even in the short drive. The passenger side is strange. You have to sit side saddle.
Yolanda Gonzalez
Was in to get my car fixed service department told me i needed a new battery and battery cable for $560 i decided to take my car somewhere else where it was much cheaper and it ended up being the alternator so i ended paying this place $75 for a wrong diagnostic and it seems that my battery is in great shape. Not the first time i had a bad experience with this place never again will i buy a vehicle here.
Matthew Trasky
Disappointed by the lack of knowledge and service. Shuffled between three different people, all of which were unaware of a sales price on a car. One quoted higher, the other lower. They needed to look up the information on their phone to find the actual sales price. Even worse, they strung us along with praises for our trade-in and reasonable offers that we could give that management would consider. Spent hours waiting, then stopped by to offer the price the salesperson said would be considered only to be lectured by the main manager on how our trade-in was worth pennies and we were way off from making a deal. Classic bait and switch. What a waste of time. Not recommended!
joe Willis
Never ever take your KIA to the service department. Had work done at Firestone and they had to take my SUV over there for a reset. 24 hours later when Firestone called there were told by the person who answered the phone, they did not work yesterday and had no info and did not have the time now. The firestone person asked if he could be talked to as a customer. Needless to say went and took my SUV out of there and now looking to find someone to have it fixed. Good luck there
Jason Smallwood
They lost my wheel lock key and basically put the blame on me. We'll see what happens when I confront them face to face.
Mick Svoyer
Slimey scumbags, typical sales man wanted to thank me for my military service, and low ball me 15k on the same breath. They are condescending and disrespectful to veterans.
They don't know Jack about a Duramax. Don't walk run like hell away from this place. Predatory to the point of harassment, had to block them on email and phone. Creeps really tried to take advantage of me and my family on veterans day.
Danielle Rae Brann
The sales people were not knowledgable, liars and a waste of time!!
Gabby Lewis
Just a day after purchasing a vehicle from them, first off our salesman told us the truck we wanted was around 40 ok great and he said i'll get the exact price and let you know, we kept asking what the price of the truck was and he said let me run your paperwork and we can talk numbers, he came back to us with 44995 we said wow that really jumped up there, second we had our truck appraised at another dealership and they were going to do a trade in value of 35000 which and grand buick they offered 33000 I get it, it has high miles, but if one dealership can offer me more than you guys why can't you match it as well? We tried negotiating the price of the truck strictly told them what our budget was, there was no budge whatsoever!!! When it came signing the papers we were told we are paying for 6 year 100000 mile power train warranty well its a brand new truck shouldn't that be included anyways! so jumping from 805 to 867 after warranty that we were told were already included by our salesman that was a big shocker! What really makes me mad is I trusted you were trying to break us a deal, I found the same truck with the same vin number you guys were advertising it for 39545 and you said you could not go any lower than 44995 that you sold it to me! You guys are misleading false advertising liars! You bet i'll be cutting this deal quick and to think I was going to purchase a second vehicle with you guys is really upsetting!
j100pinoy
Horrible services department. No one communicates with anyone so every time I called about my vehicle, no one knew what was going on. Got a call saying my car was ready so went in and then told me to wait 30 minutes so that they can charge my hybrids dead battery and run a full cycle. Why call me when the service is still ongoing?! Love Kia's, HATE this dealership. Will never come back.
Justin Wheaton
We recently went to the Kia dealership here and it was the worst experience at a dealership that I've ever had. The Kia Manager, Art Hille, is extremely rude and above all he is a liar. I would never recommend this place to anyone, except my worst enemy. Art Hille lies and don't believe a word he says, then he tries to intimidate you over the phone when you complain about his lies! Don't shop at the Kia part.
shaboomshakaboom
What a nightmare of a car buying experience. I would not wish the headaches I received at this dealer on anyone. You can definitely find a better deal elsewhere at a much more professional dealership.
Kyle Kabrick
Felt like a sleazy car dealership. I went in to look at some trucks and feel-out the sales staff while planning for my next car purchase. Was greeted by a stereotypical sale person in a very aggressive fashion. Not picking up on my body language that I was not there to buy a car that day, I plainly stated, I am not buying a car today. The tone did not change. There was pressure: to take a test drive, what monthly payment are you looking for, what color, my I have your phone number to follow-up? All these things asked when I repeatedly told the guy, no, not now. It ended with me asking for his contact information, I would call him if I wanted to do business with him. He lead me into the sales building to a desk where he wrote on the back of someone else's business card and introduced me to his sales manager, whom I also told I did not want to buy a car. The whole experience lead me to the furthest GMC dealer I could find to eventually purchase a truck.
Billy BlackFeather
Bought a Buick from these guys some time ago brand new & the kid tht sold it to Me (matt malin) lied about the details of the sale & withheld vital info. I wish I couldve driven tht damn vehicle back to lil matthew & his daddy right thru the big shiny plate glass window in the front. GO ELSEWHERE IF YOU WANT HONESTY & QUALITY.
Roman Muzychenko
Nothing was done to the truck- had the truck for a week , they said could not replicate the noise that was coming from drivers front wheel when making left turn. when I came to get the truck back I told manager to stand outside when I was backing out... he said they will order parts and let me know when they come in, its been over a week and I have not herd anything.
Kevin Foley
For starters, working with Tony wasn't the best experience. He didn't do things that we asked and actively and obviously side stepped our requests for personal gain. I know car salesmen work on commission from both the sale and the financing, but we had repeatedly negotiated a sub 5 interest rate and he would just leave and come back 30 minutes later with a 6 or high interest rate. Then we'd negotiate to a point of a monthly payment of $200, then literally 30 seconds later he writes down $205 and my wife and I just look at each other puzzled, but not wanting to argue any further. His negotiating tactics were insulting. Like when he said "You guys make good money. You can afford it." I wanted to scream when he said that. We have a lot of medical debt and we shouldn't have to explain that to him as to why we want to stay within our budget.
Second, we had to have the battery replaced and the seat motor replaced. It was supposed to be a day, then it turned into two, then it turned into 6. We had a loaner SUV which we didn't want but my wife had expressed interest in test driving it and Tony was trying to make another sale so I drove it all week with way worse MPG than the hybrid we bought driving 100 miles a day. He promised us several gas cards to make up for it after my hybrid was delayed several more days. However, I still haven't seen those despite talking to several people about them.
Third, we had to drive back in just to sign a Credit Union credit application and couldn't do it by fax. We didn't even need it after all either for out financing. once there, we asked about my car and it was ready. Why didn't anyone call us earlier? If we hadn't asked, we wouldn't had to drive all the way back the next day.
Finally, the SRS light was on since the moment I picked it up. I had to google it to see what it meant. I immediately responded to the email I got from Heather Stolls in the service department saying let us know if you have any problems. I never got an email back from here. I've tried calling all the different 800 numbers in the email and on their website and everyone of them gave me a robotic voice saying you have to configure your phone system. I finally found a 720 number online that got through. I talked to 4 people before getting to Heather who wouldn't acknowledge that she never replied to my email. I told her what is wrong and she told me I'd have to bring it to Ford and the soonest they could get me in is in 5 days on Monday. I said fine I'll bring it in Monday after work. When I got there, he said it was schedule for Monday morning. No one ever told me that. So, I had to leave it with them for two days to get it fixed.
This whole experiencing has been taxing. The only good part is the car which is a Ford. Terribly organized. Rude sales tactics. They don't hold to their word. And I still haven't gotten the gas cards!