We lost our old chimney guy and were forced to take a chance on a new service company. We badly needed a sweep after 3 years of heavy burning, but I was afraid of the "you need a new liner / cap / masonry work" etc. hard sell, so we had actually been punting on the bi-annual sweep until now.
Andy and Luis arrived promptly. They were courteous clean and informative & didn't force any hard sells. They came up with a few suggestions for draft improvement, but suggested that I see how the newly cleaned flue performed prior to attempting any more expensive projects. They even pulled out a few buckets of soot from the basement trap, with no incremental charge.
Couldn't have been more pleased with the level of service. Thanks Andy, Luis & NE Chimney