On Saturday 8/29/15, Steven came to my house, a lil late but he gave me a courtesy call letting me know he would; which in my opinion is very considerate and professional. Nonetheless, he came to inspect a hole in my Chimney. When he came, I was a little nervous because the pervious company who came a couple weeks prior were a bit overwhelming when they relayed information to me. Steven inspected the area in the chimney and professionally articulated what needed to be done. He educated me of the hazardous issues I was facing. He was informative and truly concerned for my families well being; so much that he temporarily repaired the issue so we weren't in harms way. He didn't try to scare or con me into immediately getting the work done with his company but he gave me information and pamphlets, so I'm educated and understand the importance of getting it repaired (since I'm a new homeowner). I felt so comfortable and relaxed ( even though this work was going to cost me an arm and leg). I'm truly grateful he took pride in his work and was family oriented, but at the same time was about the business. As you all know, which is so rare to see these days. He worked on giving me a some discounts and didn't make me feel obligated to get the work done immediately. I'm truly grateful for this customer service and going above and beyond for this estimate! Thank you so much Steven! I will be calling soon to get the work done and will make sure I request you!