Goddard Veterinary Group Mandeville Veterinary Hospital-Northolt
3.8 rating out of 241 reviews
Loui d
2* because they have managed to fix my cat in the past but not through sheer pain and effort from me. Its a scam. Listen to the reviews about costs and poor service/wrong diagnosis. They charge ridiculous fees and keep on finding ways to keep you on the books to come back and pay more fees by not diagnosing properly in the first place or giving the right meds.
Ive had to use google in the past to treat my cat or go back to them with suggestions. Example; cat has a history of infection, sent home with pain killers and nothing to treat the infection. They do this every time she has an episode so she gets worse at home, i bring her back and they charge for consultations again, and more tests and its so serious she needs more done. Now and thanks to google she is on maintence meds from over the counter but these scammers don't suggest that. Absolute money making scheme. Its how they afforded to do up the little place all fancy but couldnt even sort out better parking for 24/7 practice! If i can find a better place (local) which is why im stuck with them ill be moving stat.
The pets are just numbers and money making plans not treated as your loved one at all.
Miss Day
All of the day and night emergency teams took such wonderful care of Pebbles. I can’t rate them highly enough. The care for me too as an anxious dog mum was thoughtful and compassionate. She had to have major surgery, but the didn’t stop believing in her. The Mandeville Hospital team from the minute you walk through the door scared and frightened, to the minute you walk out relived safe and happy, are just wonderful. Thank you all so so much ❤️
Hayley Hannington
I cannot express enough how wonderful the entire team at Goddard, Mandeville are. From the moment we walk in the receptionists greet us with warm smiles and treat my dogs as if they were their own. Their kindness and attentiveness makes the visit a little more pleasant.
I would particularly like to comment on Dr Phoebe Thomson who has been treating my dog since he was a puppy. Phoebe is incredibly knowledgeable and level headed, always taking the time to explain treatments and procedures in a way that puts me at ease. Phoebe’s calm demeanour and expert care have been a constant source of comfort and reassurance.
Thank you to everyone at Mandeville for your outstanding dedication and compassion
Attached: our first visit to Goddard Mandeville for our first Vaccinations
Karen Cole
My dog was spayed at Goddard’s Mandeville, very happy with the care she received from the lovely nurses. Comprehensive pre and post op advice given.
Ewelina Gutkowska
My appointment was at 11:15 and I was seen at 12:30. I was there at 11:05 and the receptionist didn’t check me in although I spoke to her right after entering. At least the vet was very nice and improved the experience.
Lee Barnett
Whilst I understand everyone is in business to make money. We sent a photo of our dogs small wound that had ever so slightly opened up after her op. We we were going away the next day and sent a picture and was advised by them to come in. We did and as soon as the vet saw it he said it actually looks fine and there is no need to do anything. We were in there for 5 mins if that, he did nothing didn't prescribe anything and advised us to pretty much not do anything. His words were it looked better than on the picture. So we went to pay the consult. £236!!!!!!!! As I said I understand everyone is ni business but wow. That's shocking, absolutely shocking. To me thats just pure robbery. I will make sure everyone knows that your charges are astronomical. I'm looking forward to hearing back from you as to how you can justify this sort of charge.
Um Loulou
Happy with this vet surgery as it’s local to me. The reception team is fantastic and always make efforts to accommodate for your needs, once I arrived too early I missread the appointment time and they still managed to fit me in.
The nurses are brillant and very friendly, same with the vets but Alexandra Brown is not my favourite, I will ask to not be booked with her again in the future. All the rest of the vet team is fantastic though.
Thank you for looking well after my cat who has been neutered, vaccinated and received diff treatments under your care!
Andreea Ioana
I have been with Goddard for 7 years, and once I had to bring in my Yorkie for an emergency, I can't lie and say I wasn't beyond worried after reading the reviews for this branch. It was too late for me to look into further options as he needed immediate attention, however, I cannot emphasise how grateful I am to the entire staff that looked after my little one while he was in their care.
I waited 2 months to write this review just to make sure I can capture the whole experience accurately.
My 13 year old Yorkshire has been suffering from kidney stones for the past year and a half, until April when his state deteriorated drastically and he became severely dehydrated. We then knew that we either have to proceed with the surgery, or we will have to say goodbye soon.
Yes, the surgery was expensive. Yes, there were risks associated with the anaesthesia. However, I will say that you do get what you paid for. The staff prepares you for the worst, including money wise. Although it was expensive, I did end up paying less than initially advised as they quote you the highest possible price to ensure you are ready.
If I remember correctly he was hospitalised somewhere around 4-5 days, when the vets made sure to call me at least 2-3 times a day to provide me with an update on his condition. When I discharged him from the clinic, he was a new dog. After the surgery, I had a few complementary visits as I was a bit worried about certain things and the vets made sure to accommodate the checkups any time of the day.
2 months later and my baby has made a full recovery and so far had no complications. Special thanks to surgeon Anna & the entire team of nurses, vets and reception staff who put up with me during those stressful times and made sure my little one is looked after.
Stephanie
I cannot praise Clare (the nurse who deals with wound care) enough. My dog Winnie is a very nervous anxious rescue and Clare read winnies body language very well and dealt with Winnie perfectly. Vets are quick to muzzle dogs but a bit of patient goes a long way! If only all vets were like clare she is a god send - patient, reassuring and just knows the correct way to deal with dogs. I would give her more than 5 stars.