Goddard Veterinary Group Wanstead Veterinary Hospital-London
3.5 rating out of 444 reviews
fabtastique
Their telephone service is absolutely dreadful.
Impossible to get through to them and when you do get through I have on several occasions tried to be put off making an appointment by reception staff. If they are understaffed then it needs dealing with as it’s been like this for years but has gotten worse.
Generally when you can get in to see someone the service is good - but waiting 45-60 trying to make an appointment when your pet is in need or in pain is just unacceptable.
JAY V
If and I really do mean if you can get through to someone then yes this is a good practice, but the issue is trying to make an appointment, doesn't work on line and if you work full time then due to the waiting time to talk to someone on the phone you will never have the time to wait for your call to be answered to make an appointment.
Changed to a 5 star after using the emergency out of hours service this morning, got straight through and booked straight in
Omer Mirza
I had to sadly put down my elderly cat Billy who was in the process of passing away. I arrived out of hours and was attended to right away. I would like to thank the vet Angella and the staff for showing compassion and comforting us during this difficult time.
Claire Rees
I can not thank the team enough! They saved my elderly dogs life who had been struggling to breathe in the hot weather! Lovely professional team!
Alice Clare
Given an emergency appointment for our beloved cat. As an emergency unit, it was very evident the clinic was exceptionally busy, but we were continually treated with the upmost of care; given the sensitivity of our visit. I was given as much time as as I needed, both pre and post, to say our final goodbye to our Mr Deeds. I thank you from the bottom of my heart for making an exceptionally emotional time easier to deal with.
Rachel Waldock
We have been customers of Goddards Wanstead for many many years. This practice was once about the care of the animal has now become solely about profit and charging astronomical fees for not much return. They prescribe solutions that benefit their bank balance only. Even establishments such as the RVC veterinary hospital have seriously questioned their decisions and ethics when our cat was referred there. The customer service is appalling. There is always a cold welcome at best and the receptionists usually ignore you for the best part. We were 5 minutes late for an appointment (one that I waited 3 weeks for) and as such they refused to see us. Despite our cat being extremely nervous, knowing it was a huge effort to get him here (as with a lot of cats). We were not helped to rebook, only referred to the website. The receptionist didn’t even look at us.
I cannot count the number of times I’d been kept seriously waiting at this clinic, and every time we graciously accept it as part of the course. But to not have it reciprocated for five minutes after years and years of service and thousands and thousands of pounds spent. We have finally made the over due decision to leave this practice and never return. Our cat deserves better
Clifford Harvey
Poor all round, missed obvious diagnosis instantly picked up upon a second opinion from an alternative vet, poor follow up on blood results ,poor/lack of communication, poor response to complaint, poor in-house management in general, just an all round bad and upsetting experience, clearly money more important than customer service, would recommend avoiding.
Paul Costa Rau
Our local vet is Goddards in Collier Row and they are great, but this Goddards is to be avoided at all cost. A much better option is Rainham's Essex Vets for 24 hour emergencies.
The main reasons for my low opinion and review are that you can never get them on the phone, always get a nurse when you show up and they have the mentality of charging like crazy and just finding a way to send you home ASAP.
But the thing that really got to me, after our last visit, was our 4 newborns dying from a virus within 2 days of being delivered there.
srmaw12
On this day last year our Toby collapsed early in the morning, we had to take him to an emergency vets as it was out of hours and this was the first place we went to. We carried him in and the staff were so considerate and very helpful. After talking through his symptoms and having tests done, we found out that an undetectable cancer was present and it had made him severely ill. The vet we had talked us through our options and was very empathetic about the whole situation. We had to make an unbearable decision that day that no pet owner should ever have to make, but he couldn't have been in a better place. I want to say thank you to Charles who was the vet, as tough as the situation was you made it that little bit easier to manage. Your empathy and kindness that morning will forever be appreciated. Also thank you to reception who helped with the arrangements for our baby's cremation. We're thankful for everything that the staff did for us that day ❤️