Goddard Veterinary Group Wanstead Veterinary Hospital-London
3.5 rating out of 444 reviews
Daniel Seecharan
Awful experience. My 3 year old Chihuahua had fluid on his stomach and I took him in to the vets. Receptionist was rude, the care was subpar and didn't do any tests but recommended a scan a full week later with blood tests and sample of the fluid to be taken then. I took him somewhere else a few days later and straight away had tests and scans and he ended up in a specialist hospital where he would sadly die.
I sent a complaint. Over 2 weeks later I got a response and the details in it felt very gaslighting with inaccurate facts about what happened. Saying they offered to take blood tests and a sample of the fluid the day I brought my dog in, and that I was happy to have it the following week with the scan. I was never offered the blood test and fluid sample on the day I was there.
They also stated that they suggested to keep him overnight to monitor him and that "I was concerned my dog would be stressed" - None of this happened.
I've replied to the complaint and have been told it may take another 2 weeks for the response!!!
Nothing will bring back my boy and I don't want anything out of this. Just good service and care would be good.
I'd recommend going to a non chain vet practice if I was you.
***Also to my annoyance after all these complaints I'm still getting numerous messages about check ups when they are fully aware he passed away. just to rub in extra salt to the wound
jack young
Georgia our 11yo Weimaraner was taken here out of hours due to vomiting and shaking.
After her overnight stay it turns out she had a rather advanced bowel cancer.
The vets were clear and honest with her prognosis, and expectations were managed.
We used this vet as we were away from home, but the level of service was fantastic.
Jo-anne Cox
Excellent friendly staff very thorough and helpful with a 14.6 yr Cavalier King Charles Spaniel , with a complex history who has recently moved London.
Odeta Smexytee
Really disappointed because I've got charged over 100 pounds and they didn't help at all gave me some worm med that didn't do anything for what she has she's still ill and this clinic broke my trust with vets... I said she can't eat and they telling me try feed her... she won't eat that means she won't and the next day I been told I need to hospitalise her after they did nothing day before and I've wasted my money on appointment that did not help and when I said I haven't got 1000 for hospitalising my kitten but I begged for help they said they can't help and find another vet. So I'm very disappointed , not everyone has that much money to waste...it would have been diffrent if I got help...but feel completely ripped off took my money and didn't help :(
Luke Kendall
Friendly and helpful staff. Our dog was seen quickly even without an appointment, and the treatment was well explained. Highly recommend.
Colin Sears
Wonderful staff, very caring and informative even late on a Sunday night.
Lindsay Anderson
A wonderful place staffed with friendly and dedicated practitioners. They have always seen us promptly and taken good care of our two problematic kitties.
Banginis W140
Thanks for reviews folks , as I am looking for a vet for my pet I definitely not taking my pet to this house of horrors lol.
AMINA YASSIR MOHAMMED
Thank you so much for your kind hearted service and for being the only vet willing to try and save my precious Zazu, although he didnt make it (through no fault of your own) you made it easier for me to deal with and I won’t ever forget that. He will forever be in my heart, thank you for your condolences.