Goddard Veterinary Group Wanstead Veterinary Hospital-London
3.5 rating out of 444 reviews
Alex Rajkovic
Decent vets marred by appalling service at the front desk.
Mel Platt
Appalled by the service received recently, the attitude of reception staff is something that seriously needs looking into, seriously lacking in compassion and empathy for what are really stressful times for the animals and their owners, this is turn has really made me question the care they are giving to our beloved animals , I have waited all day for a call back after deciding to wait no longer i call, and I'm on hold for an hr to be told ive been given an appointment at my local surgery, unbeknown to me with out any care or advice given by the nurse in charge, when I explained I knew nothing about the appointment I had the attitude of the receptionist "well you would of got a text reminder " ! no text or email received advising me of any appointment....
Denis RA
Awesome
Marcus Le
had to book my pet 3 times for an operation only to be cancelled all 3 times, the day before or same day. wasted over 2 months with your lack of empathy on dealing with your clients. the 2nd and final time they didn’t even bother chase me up for a reschedule. the reasons for cancellation were understandable but you guys could of dealt with the situation better. 0 customer service 0 sympathy to your multiple cancellations. will not recommend or ever use this branch, don’t need a 4th apology via text
Thomas Coy
Katie x3 times I have attended has been an absolute pleasure as angel and great receptionist.. respectful helpful kind thorough and we look forward to coming
Martina Shaughnessy
Very happy with the service for our kittens Gooner and Sligo I was 15 mins late as I only checked the second text message so sorry but they were so understanding and lovely. Very good with the kittens and answered all my questions and was very helpful. Would definitely recommend.
Erika Jarochová
I have tried to book an emergency appointment as i think my cat could have uterus infection. She is drinking a lot and got much bigger in a day. I think perhaps she is in pain, she is hiding more than usual. They refused to book the appointment and told me i have to go to my usual vet. Who also told me they cannot take us today, will write review for them too.
Lorraine Allen
Mollie is one of the best nurses i have ever come across. She is amazingly kind with her human owners, however absolutely astounding with pets in her care.
peter smith
Expensive. But the care they take with your pets is great. Vets are very proffesional & so are receptionists are proffesional