Avoid this place! The vets themselves are nice and seem good but the reception staff are rude and incompetent. We've had wrong vaccines given (and charged for), lost papers, dog kept all day for no reason... all in a year. Being kept on hold for an hour is common, just to be cut off. Strangely, Goddards in West Ham is far better, so it must just be a few of the staff in Wanstead.