I have been registered at this vets for a year and every single time I have needed to get in touch, it is literally impossible and I am sat waiting on the phone for 30 minutes trying to get through. At a recent appointment, I had to wait an hour in reception and was told rather abruptly that sometimes people have to wait up to three hours. My husband came to pick me up and then several days later, I was sent a parking fine for £60. It's expensive and communication and service is really poor. I'm currently looking for an alternative.