Goddard Veterinary Group Wanstead Veterinary Hospital-London
3.5 rating out of 444 reviews
Emily Brady
I came here with my poorly small mammal and saw Dr Max Foreman, I was very impressed with how he handled my rat, he was very gentle. He constantly spoke to Lady Ratterly, reassuring her everything would be alright. I liked his handsome features and kind eyes. Since coming home Lady Ratterly has gone from strength to strength but keeps telling me we must return to thank Dr Max in person. Would not go anywhere else!
Rob
Thank you to all the staff for looking after my dog Franco. I have been bringing my dog here for over 7 years and the staff have always provided us and our dog with an excellent service and professional manner.
Tom Gee
I dont recomend goddard. Used wansted and walthamstow branch. Both couldnt diagnose obvious problem correctly. On average paying about 100pounds per 3min visit. Will never use again. My dog would suffer without help of my friend who diagnosed the problem instantly. Also I dont recomend vet in petsathome beckton. 140pounds paid for stuff not related to lproblem. I was told complete nonsens. Be carreful when chosing vet. You love your pet and they know it and will make you spend as muuch as you can...
Laura Watterson
My cat had to have some fiddly surgery back in early February, the surgery itself went well but various things happened during his recovery - nothing that was caused by the vets btw (stopped eating so had to have a feeding tube fitted, then he vomited the end of the tube up and lacerated his own mouth with his claws and needed stitches) so it was quite a lengthy period of recovery.
I just want to publicly thank the team at the hospital, my cat spent in total something like 7 or 8 nights hospitalised, and they treated him very kindly and gave him plenty of attention (he's a very affectionate and friendly cat), and I was able to visit and given plenty of time with him during visits, as well as being able to ask questions about his care while I was there.
Before the initial surgery, the vet spent a while explaining what would be done, that there would likely be a stay in hospital, and what care he would need when he came home. I asked beforehand for a consultation appointment rather than just drop him off for surgery because I was anxious, and the vets and other staff were wonderful.
I never felt as though I was bothering anyone when I phoned with a query or a worry while my cat was hospitalised, or when he was being cared for back at home.
There's a cat-only waiting area with feliway plugins and feliway towels to put over a carrier which is a big help, cats are already stressed enough in a carrier away from home, especially when sick or injured.
I always felt as though nothing was too much trouble, including arranging pet-friendly cabs for us to get back home.
They lost our cat carrier, but gave us a better one in return so even that is a positive!
Full marks from me. My cat had his feeding tube removed and is well on the road to recovery, and everyone there deserves my thanks for helping to save my cat and make him better.
Neveen Zayed
Definitely just interested in just the money. I went in with a very sick dog, even before the tests were done or actually even confirmed what was wrong, all already wanted me to accept doing a heart surgery on my dog, And god forbid you ask to go to a different vet because they do not allow for your easier payment terms (AMEX) which would allow me to get the best care for my dog and they don't accept. Then the shaming and bullying begins and even telling me I cannot leave with my dog (which is unlawful). They even go to the point of telling me that no vets accept AMEX (which is untrue) which shows their cheap scaring tactics so that you would just pay them the money. No compassion what so ever for the type of the news that they are delivering to me as a pet owner or to the state of my dog.
Actually they even refused initially that I go to another vet (which I was hell bent on doing anyway as I had no trust in their skills) - My dog has seen 3 different vets in 4 weeks in goddard, 1 gave him a clean bill of health, the other one said he had Kennel cough, and then they diagnosed him with heart failure (in 4 weeks).
And once I made it clear that I have intended to leave the insulting rude behaviour begins and if you stand up for yourself then you are the one categorised as rude.
Would never trust a living soul with them again ever. Luckily I have found a more caring vet that cares about the welfare of the pet and their owners not just the money. P.S. the new vet accepts all types of payment, which also means that my dog will have the best care possible.
Plus I have now raised the issue with the appropriate authority to investigate the matter more thoroughly. As while I will never have an animal of mine (or anyone I know) go there, serious actions need to be taken to ensure that this kind of bullying tactics do not continue, and the welfare of the animals and their owners should be the priority not the money.
Ferdia Carr
First class care.
Mustapha Riaz
Rip off. They have made us buy medicines for our cats several times only to be told not to finish the course as they would no longer be necessary sometimes only after one use. Repeatedly our pets have been returned in the wrong cages comoared to what they were brought in sometimes our metal cages have been supplemented with cardboard. Don't waste money on their premium plans on insurance you really aren't saving much at all its like a few pounds off and only for some surgeries. You still have to fork out cash for full price medicine which you aren't even properly shown how to administrator. The receptionist are clueless, the dont know what the plans offer, the fail to mention crucial information, once they couldn't even find our pet on the system when we had brought it in the previous morning to get neutered, they are slow, rude and frankly obsolete. For the love of your pets, and wallets, give this place a miss.
Danny Stoykov
I am having to express the same disappointment like other on here. We have been taking our dog to Wanstead for a year now and after several visits it became apparent that they are very money driven and try to prescribe all sort of treatments and addons just to bump up the price by using all sorts of pressure sales tactics. In addition to this, I am horrified by their bad customer service, especially after you try and put a claim through. In brief it took them 4 months to process a straight forward insurance claim. Now that our dog is due a check up we are looking for a new vet but also thought of leaving a review so that more people are aware that this vet doesn't really care about animals but money.
Lyudmyla
Amazing team!!
Cant express my gratitude!
My cat Arthur fall off the balcony and I brought him here.I thought he wouldnt survive but all good now n my happy boy again enjoying his life:)
Very professional staff from receptionists,nurses to doctors!
A massive thanks to Dr.Shaun Smith!!!