We have had some challenging times with Goddard (management team - money oriented and robotic) but some of on the ground team are exceptional. The reception team are empathetic, understanding pet lovers themselves - friendly and thoughtful. But the reason we’ve kept coming back for a decade now - despite the astonishing prices and ridiculous schedule availability - is the incredible vet Shaun Smith. The hard work and dedication he’s shown to our two dogs has been an invaluable comfort and support through some of the hardest possible times any dog owner will ever have to go through. From the start to the end of one of our beloved dogs’ precious life, Shaun was there. Guiding and supporting until his very last breath, going above and beyond with empathy and an honest approach. I simply couldn’t have got through that last couple of years without Shaun. There was nobody else I could have trusted to help keep our dog healthy for as long as it was right for him, or to have said goodbye to our dog with, or left in his care to go on his final journey. Shaun has truly earnt our trust and the trust of our pets, who both love(d) him. In a field that’s become increasingly mercenary, Shaun stands out as an incredible vet who cares about the pets and the guardians who love and care for them.