Goddard Veterinary Group Wanstead Veterinary Hospital-London
3.5 rating out of 444 reviews
Shanice Webber
I’ve had generally positive experiences with Wanstead Veterinary Group in the past, particularly with the reception staff, who have always been friendly and professional. However, my recent experience, especially during the later stages of my pet's life, has left me feeling disappointed and disheartened.
As any pet owner knows, the end-of-life care for a beloved pet is emotionally challenging, and unfortunately, I felt that the level of emotional empathy and support provided by the practice during this difficult time was lacking. I understand that veterinary practices are businesses, but I did not expect to feel like my concerns and grief were secondary to payment matters.
What has been particularly upsetting is the constant bombardment of emails and texts regarding the payment of a service that was neither provided nor used. Despite expressing my discontent with how this was handled, I’ve yet to receive any acknowledgment of my concerns. I even sent a formal email outlining my experience and frustrations, but I’m still waiting for a response. It’s disheartening to feel like communication is only effective when there’s a financial gain at stake.
While I appreciate the care my pet received in the past and the kindness of the reception staff, this experience has really tarnished my overall view of the practice. I hope the team can improve its communication and approach to handling sensitive situations like these in the future.
Tara Bellia
My furbaby, Amelia, was in their care for nearly a week. She could not have been in better care. The vets, the nurses and the receptionists, what a fantastic team! I was able to visit and I was given regular updates of her progress. Highly recommend.
Sasheen Graham
On 1st Sept, I phoned in the evening for some advice about my GSD who was possibly starting labour. The young lady (possibly Charlotte) was incredibly helpful and patient. I then phoned again the following evening as my GSD had gone for more than an hour without any sign of the second puppy, again, the same young lady answered the phone and was very helpful. My GSD gave birth to three healthy puppies without any need for medical intervention. I cannot thank you enough for your calm advice while I was panicking about my beloved dog and her puppies. Dog and puppies all doing very well, thank you so much
Hus United
Stay away from this vet rude and all they care about is money more than your pet.
Lucile Dairin
I cannot thank enough the team at Goddard, such a kind team. I've recently lost my beloved cat, they took such a good care of her during her last days and were so professional and compassionate when the time to say goodbye sadly arrived. I had brought my cat before there when my vet was too busy to see her and every time I left the clinic very satisfied.
They even sent a condolence card which was unexpected but such a kind gesture.
Regan Gilbert
Our regular vet is closed on a Sunday but has an arrangement with Goddard Veterinary Group for 'out of hours' emergency appointments. We took our dog to Goddard's last Sunday as there was a problem with her breathing and were so pleased with the professional manner in which they treated her. We would not hesitate to recommend them to anyone. Tony Curtin
Sandra White
My dog fractured her paw on a Saturday they rang me to bring her in on Saturday afternoon and assured me she would be treated.
On arrival was told they wanted to keep her in until later in the week (presumably to get more money)when they wasn’t so busy so I took her home .i was quoted £5000-££6000
Greedy vet didn’t get back to me so I took her to a vet in East Sussex that treated her that day , it came to £956 it’s not the money I would have paid anything I love my dog
levent ismail
First of all i would like to say how polite and professional everyone at the wanstead branch is. However, I do feel as though I have been misled somewhat. I took my cat for a check up and vaccine where I was told her vomiting is concerning and that she's half a kilo underweight. So I called and said I would like to have further checks like blood tests etc rather than just looking at her. Therefore I booked another appointment to see one of the medics which I was told was a more in depth inspection and could include blood tests. Blood tests were not included and cost an extra 300 pounds. On top of that the inspection was identical I literally do not know what I paid again and extra for. I was told that actually she isn't underweight and that puking due to eating grass is just something some cats do. So I feel as though the first appointment was useless not only did I receive contradicting advice but the second more expensive appointment was exactly the same. If money is no object for you then fair enough but for me to spend 90 quid to be told don't worry about what we said last time she's fine without any proper checks I just feel proper mugged off.
Vicky Nash
Sadly, I recently had to make the tough decision to put my lovely cat to sleep as he was very poorly. The care he received from vet Sammie was second to none. She was so kind and gentle with my boy, and so patient with me. When the time came to say goodbye to my boy, Sammie went above and beyond to help us both and I will never forget her kindness. Thank you to Dr Sammie and all at Wanstead.