Google Reviews - in Page
4.9 rating out of 231 reviews
Ken Ell
We hired Basement Builders to finish our unfinished basement, including a bathroom.
The payment schedule they have set up cannot be beat. To start, no money up front.
Every contractor that came thru was polite, answered any of our questions, and always
cleaned up before leaving.
Every aspect of the work was inspected, and later, inspected again.
BB takes care of all the permits, scheduling and all city inspectors.Any questions or issues
are taken care of promptly.
We had very little in the way of issues. All the work scheduled was done on time.
From the tiles in the bathroom to the painted walls, all the work was excellent.
I would 100% recommend Basement Builders for your next or first project.
Natasha Balmer
Well, what can I say, look at all these reviews, it seems they are perfect. I can say, they are pretty close. There were a few speedbumps, which is to be expected. They do great work, they thrive for customer satisfaction, and they want 'you' to be happy with the result. I am happy although I miss the deer mural (see pics), they advised me that was not my best choice to keep it (good design choice). They have pride in their work, and contractors were very professional, respectful and pleasant. They went the extra mile on a few things where they did not have to, fixed things they DID NOT break.
I am going to be honest, are they more expensive then the small guy? For sure, but design, quality, accountability, and warranty without worry. It's worth the extra cost to know it is going to be done right and that it will be done to completion (IYKYK).
They brought this old house from a drop down ceiling, a mess of electrical wires, old plumbing, 80's color red and the old deer mural, to the modern world, and it is pretty awesome. Before and after pics below, ( my photography failed a bit, but you get the picture ;))
Andre Steyn
The new basement looks fantastic. Basement builders always kept us informed and up to date. No surprises or frustration on our side. All contractors we're friendly, respectful and the work was completed on schedule. There wasn't a single scratch of damage caused to the rest of property during construction. Highly recommended.
Dani Wo
We lived with an undeveloped basement since 2009 and finally decided to the plunge! Having an older teen, we wanted to create a hang-out area for her/friends and a cozy family movie night space. Over the years we spent countless hours envisioning what we wanted our basement to look like but with zero reno experience we were nervous. We selected BB based on their reviews and Don who provided us with our floorplan and estimate sealed the deal. Our project started May 9th and ended Aug 18th, this included; a 12 foot media built-in, 7 foot bar, bathroom, open workout room. BB also replaced our poly b pipes and we hired them to replace our bedroom carpets to match our basement carpet.
The contractors/trades that came into our home were fantastic. All clearly skilled and master's at what they do. We enjoyed seeing the step-by-step process of developing a basement, we learned a lot! We appreciated Designer Kristina's expertise in helping us select carpet, paint, tiles, cabinetry etc, we love how it all came together. And Murray was available when we needed to reach out. BB is not a cheap option, but you get what you pay for and now that it is done you see/feel the quality and we appreciated the 3 step payment process. Once we complete the furnishings and media set up there will be a lot of great movie nights in our future!
Greg G
We went for Basement Builders after comparing them up with another company that also had very good reviews. In the end we were very happy and relieved with our choice.
My wife was very worried about our home becoming a construction site for months on end but we were surprised at how considerate the different workers were about respecting our space and keeping things tidy as much as they could on the job and after they were done for the day.
Parts of our home have some unconventional angles but the guys were able to seamlessly integrate the design we wanted and really liven up a space that we ignored for so many years.
What we were most impressed with was that even a late change to some of our plans on our side was able to be accommodated by our supervisor. The communication was very good and they kept us informed of our options and gave us realistic projections and sensible prices throughout.
Would definitely recommend or use again if we moved in the future.
Blair Poon
I'd like to take this opportunity to share our exceptional experience with Basement Builders, the company we chose for our basement renovation. We researched many other companies, but from the outset, Basement Builders stood out as the clear choice.
What impressed us most about Basement Builders was their unwavering professionalism and transparency. They were forthright about what needed to be done and left no stone unturned when addressing every aspect of our project, from the scope of work to the anticipated timeline. This level of honesty and clarity in their communication instilled confidence in us from day one.
Throughout the entire project, communication with Basement Builders was a breeze. They kept us well-informed about each step and phase of the development, ensuring that we were always in the loop. This transparent approach to project management made the entire process feel smooth and stress-free.
One of the standout qualities of Basement Builders is the remarkable team they have in place. From their talented designer to their dedicated project managers and skilled tradespeople, everyone involved in our project was an absolute pleasure to work with. Their commitment to excellence and attention to detail were evident in every aspect of our basement development.
We also want to express our appreciation for the project manager, Murray, who was great to work with. Murray's expertise and proactive approach were instrumental in ensuring that our project stayed on track and met our expectations. He demonstrated exceptional leadership and made the entire process a seamless experience for us.
And speaking of outstanding team members, Basement Builders' designer, Kristina, deserves special mention. She was an absolute star and the reason we wish we could rate Basement Builders 6 stars. We might not have been the easiest clients, bombarding her with emails and questions, but Kristina's patience and dedication were unwavering. She cared deeply about our happiness and ensuring that we got precisely what we wanted.
Kristina's exceptional work ethic, creativity, and genuine concern for our satisfaction elevated our experience with Basement Builders to a level beyond our expectations. She is a true asset to the company, and we cannot thank her enough for making our basement development project a resounding success.
In conclusion, our experience with Basement Builders has been nothing short of outstanding, and we wholeheartedly recommend them to anyone in need of professional basement development services.
Jimmy Bautista
Wow! This company was 150% all about the customer !! From start to finish communication was very transparent. Did I also mention they went out of their way to take care of non Basment miscellaneous items to ensure we were satisfied .. ? This is top class business with all the principles and values in place ! Well done ! I will recommend for years to come . Thank you Basment builders for helping me and my family !
Dan Toole
Our project wasn't a difficult one or very large, but from design to completion we felt very well taken care of, great suggestions, no pressure to upgrade, and the project was completed early by professionals
Jay Guardian
I highly recommend Basement Builders for basement projects. The process from the get-go was clear, speedy, and professional. Their team were in and out of our house without bothering and respectful of our space. Fully satisfied with the quality and workmanship. The builder actioned quickly when there are changes or improvements needed.
Chris Graham
The idea of having your basement developed can be overwhelming and scary due to costs, planning and permitting.
Basement Builders made all of that easy and did a fantastic job on our development. The experience with this business was smooth from start to finish. Murray and Kristina were extremely helpful and professional. The communication was great and the contractors who came in and out of our house were also a good representation of the company. Very happy with the workmanship and the attention to detail.
I highly recommend this company and will be using them again when I am ready for my garage!!
Michael Ilagan
They did excellent job in our basement renovation. We are very satisfied happy for theirs work from start to finished.
Cyndi Cave
We had a very positive experience with Basement Builders. They were professional at all times, ensuring any changes were captured during the renovation and approved before proceeding. Correspondence was efficient and any questions we had were addressed with patience and in a timely manner. We would recommend them.
Ngozi
Very professional. Neat work and timely delivery. I have wonderful experience with the service and will recommend them to anyone who needs quality basement work.
Rylee Perez
This company and all the staff were easy to work with and very responsive to all questions and needs, they made the process simple for us!
Gillian Mayo
Highly recommend Basement Builders! Just completed renovating an unfinished basement and couldn't be happier with the results. The company made the experience as stress-free as possible. We knew exactly what was happening with our build and when. All the contractors that came into our home were professional and respectful. Great work!
Mark Mayo
Basement Builders were recommended by our friend who had just had her basement built by them. We liked their upfront quote that included everything (no lowballing to get the job and then adding costs as the build progressed).
I highly recommend Basement Builders to anyone considering developing their basement. They embodied such values as honesty and integrity while maintaining a professional and customer focussed relationship with their clients.
Shelly O'Donnell
Highly recommend this organization. Exceptional service from start to finish. Professional and responsive to all aspects of our basement development and some added in home upgrades. If you are looking for a company in Calgary, look no further - this is the company to partner with for your development or remodelling. Everything on budget, on quality, and project completed a few weeks ahead of schedule.
Dennis Castro
I had an open drawing board with my basement, I had gotten a couple quotes with others contractors, but they weren't as open to showing me the type of work that can be offered. Basement builders gave me what I was asking for, and they made the process super easy.
I had been offered the construction process really quick and they quoted me a timeframe of what to expect finished product. I am pleased to say that the finished product is amazing and the workmanship is on point
I would recommend Basement Builders to anyone that's looking to get there basement developed.
The response time to any questions is quick and professional.
Ashley “AP”
The direct communication from start to finish with the customer rep Murray exceeded my expectations. A helpful designer was included in the price and it made the decision process easy, plus we were able to find a great flow with the design on our main floor. Very comfortable experience with Don at the initial appointment. What I appreciated so much is how clean the basement was kept throughout the entire process. Trades/workers were kind, and any of our concerns were addressed quickly and efficiently.
Highly recommend!
Miguel Aguirre
Very professional and organized. On schedule, for the originally agreed price (no surprises), and high quality work. Highly recommended.