Archie and jim took amazing care of us, best experience I’ve had purchasing a vehicle everyone there was so helpful an did any thing they could to meet our needs. Not to mention gotta love VW’s! Thank you

Had a terrible experience yesterday, when I just received a text asking if I would like to leave a review, I decided to. I had received a card in the mail last week regarding a recall on my 2017 Jetta. I called to schedule an appointment to have this taken care of. I was told it would take one hour. I had verified that it would be ok if I sent my 17 year old son with the vehicle. My son arrived at the dealer on time, and was told that they would call when the vehicle was done. I have a tracker in the vehicle to monitor my son, so I was able to see that they pulled the vehicle into the garage 20 minutes later. No problem. After my vehicle had been at the facility for 1 hour and 25 minutes, my son had gone to the service desk to inquire because he had another appointment to get to. We dealt with Jay in the service department, and as Jay was walking to check on the vehicle, my son overheard him tell another employee that “ this kid needs to learn patience”. When Jay returned to the desk, my son apologized and said he wasn’t trying to be a pain, but that we were told the appointment would take an hour and he had another appointment he needed to get to. Jay told him that it was almost done, that there was one more thing needed to be done. Right about this same time, I checked the app again and saw that the vehicle had been moved. I assumed it was all set. 65 minutes later when I checked with my son, he had told me he was still waiting for the vehicle. He indicated that he waited outside the service door on a bench for 25 minutes and then because it was so hot, his girlfriend and him walked across the street to Starbucks. I was furious. Due to this extended delay, he had to cancel his second appointment he had for the day. I called to inquire on the status of the vehicle because at this point my vehicle had been at the facility for 2.5 hours. Jay told me that the car had been done and he didn’t know where my son was. Because I had the knowledge of when the car was moved, I asked him if the vehicle had truly been done for an hour, he said yes. I asked him if he called my son, he said no because my son had checked on it and he had told my son it was almost done.I asked why didn’t he call me then, that my son had to cancel an appointment because he was waiting for a phone call that Jay never made. I asked how would my son know he was no longer planning to give him a call when it was finished, like he initially said he would. Jay was yelling at me, talking over me. Told me that he had told my son the car was done, and to wait a minute. And I told him that did not happen. There was no way my son would leave the area if he was told it was done, especially since he had another place to be at. Jay finally asked would I like to speak to the service manager. I said yes. Again, this man was yelling at me and talking over me. Horrible customer service from both men I dealt with. I had to actually ask the second man if it was part of the business practice to talk over and yell at customers. He said no, and allowed me to speak. I explained the situation and told him we were quoted one hour and he told me it’s a two hour job. He also told me they did call my son, many times. Yet Jay said no calls were made. So a clear lie. Customer service was severely lacking and I feel if you tell a customer you will call when the vehicle is done, you should call. And if there is some sort of apparent miscommunication, call the adult on the account. I realize they did not make any money on my appointment, but it still should have been treated professionally. I will never go back to this facility for service of any kind.

Bob Catania makes everything seamless when purchasing a VW