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5.0 rating out of 314 reviews
Alex M
John is incredibly knowledgeable, professional, and friendly. He demonstrated a great deal of expertise and skillfully fixed all our appliance issues. Highly highly recommend these guys.
Joe Sacchi
Thanks guys
Divya Vallabhaneni
Joe and John were absolutely wonderful. They responded to my panicked call on a Sunday evening and helped me troubleshoot my fridge over the phone. As soon as I gave them my model number, they knew exactly what the issue was and even followed up with me in the morning! They are extremely knowledgeable and professional - couldn't recommend them more
Stephanie Wittwer
Joe was great! He trouble shooted the problem over the phone with my fridge and could fix it. He was responsive and even called back to see if my refrigerator was still cooling off and he didn’t even have to come out to the house. Thank you!!
Sofya Okunev
John was super professional and was quickly able to diagnose issue with the water filter in the refrigerator. He also provided great advice about the refrigerator and I would definitely contact him again if we have any issues with our subzero or wolf ovens.
Theodora Diamantis
John remembered that he had rebuilt our subzero during the warranty period. He was prompt profession al and had diagnosed the problem before even getting here!!!
Paul Angelastro
Made a call to schedule service and once on the line was able to troubleshoot over the phone and got our oven back up and working! Saved us a service visit. Very professional and very much appreciated.
Raymond CH
John was responsive and courteous and professional
Debbie Rosengart
Very professional
Quick response time
Honest and knowledgeable
Recommend unconditionally, especially John Battaglia
Debbie S
I have contacted 3 service providers, this is the only one who called me back. Not only John was very responsive, he also has a great business integrity. He called to find out the issue with my fridge first and told me how to do a DIY trouble shoot. Then he followed up with 2 more phone calls to make sure the fridge is working properly. He had done all of these without a charge. He is a rare find in the service sector these days as most of the service technicians will just come out and charge you a standard hourly rate. We will definitely call John when we need our fridge fixed next time!
Russell Molina
The upper cabinet of my 17yr old sub zero 700tr was not cooling. I called and within minutes John B called me back. He was able to send a tech out in about 3 hours. Andreas came and within 15 to 20 min was able to diagnose there was a gas leak somewhere. I was offered 2 choices, fix just what was broken or fix/replace a few more components that may be at risk for failing in the future. The comprehensive repair was much more expensive but figured would give me longer peace of mind. On the spot and without doing any research, opted for the latter figuring these subzeros are expensive to repair. The tech had all the parts and got it fixed within 4 hours. My wife paid with our credit card. You may be able to save a bit if paying by check. Being the most expensive repair i've encountered, car or appliance, i looked up some of the parts afterwards. In some cases the markup was quite high. it seemed egregious. in hindsight, I would have to do more homework before agreeing to that price. ultimately I could have bought a different unit and saved some money. positives: responsiveness, fixed it quickly. negative: cost.
Update: The owner, John B, reached out to me after reading my review. He agreed the price quoted at the time was likely high for the amount of work that was actually done on my unit. That price quote implied the unit may need to be moved, some water lines dealt with, or the tech would need much more time to fix. He offered a partial refund for the services provided and also offered to increase the warranty. Both gestures were welcome. It's clear he is focused on customer service. Because of his follow up and actions, I've increased my rating from 4 to 5 stars. They are a quality company that i would recommend
steve
After watching John, of Certified Refrigeration LLC, perform a detailed refit of a 20 yr old Model 550 SubZero refrigerator, I had too many Qs come to mind about doing the same to my 30yr old Model 550 and decided to reach out and speak with John for his insight. He's in NJ/NY and i'm in Atlanta. Within 20 minutes of leaving a message John returned my call. He was very clear, informative and giving of his time even though he knew I would not be able to use him/Certified Refrigeration LLC to repair my SubZero. If he was in Atlanta he'd for sure be refitting my SubZero.