Our latest reviews across all platforms like yelp and google!
5.0 rating out of 314 reviews
Octavia Giovannini-Torelli
John was the only technician that actually took time to understand my issue and educated me on how to fix it, without a service call! I spoke to 5 other companies and this was the only one that helped me trouble shoot the issue over the phone. Everyone else just jumped to schedule a technician that I would have had to pay for! Thank you John and I will definitely use this service again.
Alex Lagasi
Called in the morning had service by the afternoon. John came out and was very professional. Extremely happy with the service. Will definitely use again.
Christopher Castano
Great customer service. Came promptly to repair my refrigerator.
joe luna
A great company that was at my house in a half hour after my call. Diagnosed the problem and fixed the Faulty thermostat. It’s an older Sub-Zero but still a Great Refrigerator. By the way I had a contract with PSEG and they miss diagnosed the problem and told me it was a relay switch to the refrigerator side and they didn’t make it anymore. PSEG said I needed to replace the refrigerator! So Glad I listened to my wife and I called you guys! Lol
Eric Magnelli
Fantastic work, constant communication and came out fast. Couldn’t be more happier.
Mike Murphy
GreatService. From the setup with John, to the arrival of technician Andreas who was on time, knowledgeable, polite and neat. Found problem showed me and explained. Replaced my SubZero evaporator coil system and problem resolved. Spoke with owner Joe after to confirm all was good. Highly Recommend would use again.
Janet Schwarz
Called in the AM for service to my Subzero refrigerator. Received a call back almost immediately and within an hour, two service technicians were in my house and replaced a defective device.
EXCELLENT, EXCELLENT, EXCELLENT!!
Highly recommend them them for your service needs!
Jennifer Andrews
Certified Refrigeration was quick to respond (technician came same day). Andreas, the technician, knew exactly what he was doing and was efficient and very professional. Would highly recommend! Thank you!
Wei J
They are also specialized in Wolf brand… I was so lucky that I found the company. Took a pic of my stove sent to them and they came well prepared the next day. Didn’t even have to wait for the parts! I will def recommend this company
Bernard Persky
I called this company and left a message that my freezer door was impossible to open. A technician called me back within 5 minutes. I described the problem and he solved it over the phone. He explained that you must wait at least 15 seconds after closing the freezer door before opening it again. That was it! By following his advice and waiting at least 15 seconds to re-open my freezer door my freezer door issue was resolved. I was VERY grateful for his courteous and knowledgeable help.
Jennifer Manville
I placed a call to Certified Refrigeration today and they called me back immediately. John walked me through some easy steps how to fix a simple issue myself. They have great website. Very clear and organized including a video showing how to do a simple maintenance repair to maintain the life of your refrigerator. I would highly recommend Certified Refrigeration for any of your high end appliance repairs.
Anisha Ahooja
John at subzero was a Christmas miracle - zero exaggerations. He was patient, listened to my fridge issues, then created immediate solutions. He even went above and beyond and pointed to other things I can look out for such as grill/valve care. For over a year mu fridge would seal tightly and i could not open it for 3-5 minutes after closing it - and the fact that John fixed this issue for me is a game changer! Even more impressive is that I had only to provide the model number over the phone, and he was able to patiently and expertly guide a complete novice like me with no technical acumen to fix a major problem. I am so grateful and impressed by SubZero’s customer service, and in particular John!