Our latest reviews across all platforms like yelp and google!

5.0 rating out of 319 reviews

User profile - Marjorie Sommer.
Marjorie Sommer
Service was outstanding. They went beyond what any service person would provide and were interested in getting the problem solved. Would refer them to anyone.
4 years ago
User profile - arjay hd.
arjay hd
I highly recommend Certified Refrigeration to service your Sub Zero if in need! We have a model 590 that was freezing up on the back wall and I knew from a previous visit from another repair company that we would be needing a new evaporator soon. Being a DIY guy, I ordered one from Sub Zero thinking I would install it myself but once I received the part I thought better since you are dealing with Freon etc. Call Certified Refrig to come out and give me an estimate and Joe, the owner, was who came to our house promptly. I had everything out of the refrigerator with the expectation of having them do the job on the spot so it made it a little easier for him to get right to the problem. The price we agreed upon was a very fair price. And I have to say, Joe is amazing at his skill!! He could do these repairs in his sleep! Being successful in his business for decades has shined through. He was efficient, confident and professional and gave me tips along the way. I can see why so many have given him and his team 5 stars on a consistent basis! He knows Sub Zero's better than anybody!! Plus he's a super nice guy! Addition 1.24.21 to the above review since I can't write a second review. I want to write another 5 star review but it's not allowed so I am adding to this one! Again, Joe and his company Certified Refrigeration is amazing. Called him for only advise on my mother-in-laws Sub Zero which was located in FL where he doesn't do service of course, yet he gave me solid advise and a recommended solution that has made my mom-in-law extremely happy. She too was getting freezing on her back wall of her refrigerator but the possible fix was a special heating unit that is a hit or miss. Joe said they make these heating units for a reason and that is because they usually work though the techs in FL recommended a new refrig. Ends up it works perfectly and my mom-in-law doesn't have to get out her hair dryer once a month and melt the ice from the back of her Subzero as she was doing for the past year!! Thank you Joe!! And lastly just this past month I had an ice maker issue where the water wasn't filling and he recommended over the phone trying changing out the valve which he knew I was capable of doing which I did and it works perfectly!! He could have easily come out to my house and charged $200 or $300 minimum and I would have been happy to have had it fixed but because of his honestly and integrity and knowing me from his last visit, he placed his trust in me this time to do it myself. Just can't say enough good things about Joe. He's just amazing to deal with! Thanks again!!
4 years ago
User profile - sanath kumar.
sanath kumar
Good and quality on time service.
4 years ago
User profile - Stephanie Thomas.
Stephanie Thomas
John was amazing. Such a professional and a pleasure to speak to. His expert knowledge was a breath of fresh air. All he needed to know was the model number and he was able to trouble shoot my issue. Highly recommend to everyone. You will not be disappointed.
4 years ago
User profile - AJ Mathew.
AJ Mathew
I’ve never had such amazing service from a repair service! My freezer wasn’t working, due to negligence from 2 PSE&G technicians. John from Certified Ref came over and fixed the problem the day after I called them. He also gave me a “101” on my Sub Zero refrigerator which was very useful. I will only use them (and John) for future appliance needs!
4 years ago
User profile - Rose Gentilucci.
Rose Gentilucci
Great customer service, hands on staff, we have been using them for anything needed, and could not be happier.
4 years ago
T
Thomas H.
Found a leak in our fridge. Called and two hours later we had someone here. Rep worked on the issue for 2 hours and left with the problem resolved....
4 years ago
User profile - cindy washington.
cindy washington
Joe was awesome. Super knowledgeable. Good to know we have a reliable appliance guy now.
4 years ago
User profile - J R.
J R
I have found the right company for Sub Zero needs. I had an issue with cooling and spoke to the owner, Joe, who was incredibly nice and assigned someone to come and get to the bottom of the issue. Andreas was assigned and what a nice and knowledgeable tech. He really did fantastic work and made a recommendation for repair which he then had all the parts for and was able to complete the job quickly. Would highly recommend this company.
4 years ago
User profile - Akitalo W.
Akitalo W
My subzero freezer Was not keeping temperature. I called the company and they came the same day. A certified technician came but it was a complicated job. Finally John the owners came to fix it himself. My Subzero Repair was tricky and took them at least five hours over 2 days. John took it as a personal challenge to make my subzero freezer work! He had to come back the next day but he managed to fix it. He did a great job and overall the price was reasonable for a repair of a subzero ( I never thought I would ever say that phrase!) He could have charged more because freezer are a necessity during this pandemic, but he didn’t. I would highly recommend them.
4 years ago
User profile - Michael Cardell.
Michael Cardell
My refrigerator was freezing up inside . I was hesitant to bring anyone in because of Covid-19. I emailed Sub -Zero Repair by Certified Refrigeration LLC and quickly received a return call from John. What followed was amazing! I have no experience working with Sub -Zero . John troubleshot with me directly on phone. He patiently walked me through things to check. After diagnosing he walked me through a logical fix , all while remaining on phone with me throughout process. Now this was a Friday night , around 7pm! He even included videos to watch. He not only fixed the problem (my refrigerator in no longer freezing !), but he really provided lots of useful information about my model. His knowledge and care are unmatched . I would recommend to any and all who need a Sub-Zero and / or Wolf appliance repair.
4 years ago
User profile - adkoms.
adkoms
My subzero freezer was malfunctioning and I called this company for a repair. Spoke to the owner, Joe, this morning and the repair person, John, came out within one hour. John was very professional, knowledgeable, and pleasant to deal with. He diagnosed the problem easily and proceeded to repair right away. During the process, he gave many tips of DIY maintenance tips which I appreciated. And, the cost of repair was reasonable. The whole experience was very pleasant and money well spent! I highly recommend this company for any Subzero repairs without any reservation!
4 years ago
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