Hank was a referral from a friend who had purchased a home in town previously--we were first-time home buyers and knew little about the process. Hank was excellent. Before we had even committed to using him, he had put our names into his system and we started getting interesting listings. He also walked us through the process of house buying at that first meeting and, though we were still nervous, made us feel much better about the search. We looked for several days at several houses in several counties (we wanted a house in the country with a little acreage) , before lucking into a FSBO on Zillow that my wife found. Even though it wasn't a listing that Hank found us, he put the deal together with the owners and was able to negotiate the contract very quickly and to both parties' satisfaction.
What truly impressed us about Hank, from our first meeting to closing, was his communication. His responses, even if he doesn't have the answer right away, are as immediate as they come and he will work hard to find answers. This applies to large issues and small--he even helped us with awkward negotiations with AT&T at the new house. This makes him great for all home buyers, and particularly so for us newbies who ask a lot of questions. Hank is professional and yet personable and even though I'm sure he has many clients, he makes you feel like he is working only for you. We could not be happier in our new home and Hank was a great help in our being here. We highly recommend him to all.