Doug Schmotzer
This is a good product and kit, it is easy to assemble strong and well designed!
I only had on small problem related to quality control.
That being a weld in the beam pocket that was blobbed, and prevented the 4x4 from seating all the way in to the pocket!
But was easily resolved by shaving just a little bit from the corner of the 4x4,
andy thompson
I installed the 6x6 rough cut parts. My pergula is 12x16' rough cut cedar. I will say simply lifting stuff to slide the legs in isn't as easy as it seems, for starters finding exactly 6x6" cuts is impossible, along of sanding had to be done. Second the weight, I highly recommend renting a duct jack to install, waaaay safer than a bunch of dudes lifting heavy parts on ladders. Lastly let's talk materials; the small screws supplied are a joke right,? There's no way a 1-1/2" screw is enough structural strength for a 6x6. The other structural concern is the material steel thickness itself, waaaaay to much flex in the structure and not enough welds. 6x6 rough cut should probably be 10ga welded at a min to reduce flex. I had to add knee braces and install 4" welds to strengthen the structure to what I thought was safe. I have built a lot of things and this was far from easy. One last complaint, I bought the custom cover, some of the cheap plastic tension strap thingies would catch and actually hold the strap and others would not, had to end up tying most of them to hold the screen tight. Besides those things it looks nice.
David Bryden
The instructions do not state you must drill pilot holes for the screws. If you fail to do that most likely you will destroy the screw heads in the process of trying to screw them in. So be sure to drill pilot holes!
Catherine St-Laurent
Product : A , could not be happier with my new pergola
Customer service : A , they answer quickly and efficiently when there is an issue
Math ability of warehouse staff : D-, I ordered 3 of the same item, received only one, emailed customer service; they said they would send me the 2 missing units, but I received only one. I had to contact customer service again and only then did I receive a full, complete order, which delayed my plans significantly.
Still, I am very pleased with my overall experience, which is a testament to how awesome Toja is. My only recommendation for improvement is to teach warehouse staff about fractions (0.75, 0.5).
Michael Crawford
Really great product over all but pricy and not quite as easy to use as they make it look. We used the brackets that receive 6x6’s to make an octagon pergola swing around our fire pit. I read all the instructions and tips online and they recommended to be sure to select the correct sized 6x6 because apparently certain cuts of a 6x6’s are slightly different sizes thickness wise which I was not aware of. I got the only pressure treated 6x6’s available at our local Home Depot and did measure them before purchasing. They were all 5.5 inches thick just as the brackets called for. Only about half of the dozen pieces of lumbar we purchased fit the brackets. We even made sure to let the lumbar sit in our garage and dry completely for several days to see if that would help since wet lumbar can expand. We couldn’t even get some of the wood to fit after hammering the ends with a sledge hammer. This was so frustrating and resulted in a bent bracket. I finally went out and bought a planner which I used to shave the width of the 6x6’s down a bit at each end to allow the boards to slide into the brackets like butter. This worked really well especially since it’s not easy working above your head with a heavy 8ft 6x6 in hand. I feel like manufacturing the bracket’s openings just a little larger to allow the wood to fit better would be ideal. I used extra screws to ensure everything stays in place nicely since the boards fit less tight into the brackets. At the price point of this project I was disappointed to have had to purchase more screws separately. If I were doing it again I’d start with the planner and forget the sledge hammer.This knowledge would make a second run of the project much easier and faster. All in all I am incredibly pleased with the finished project but I was not pleased when struggling to get the boards to fit into the brackets. I also think the price of these is quite high for what they are however, it eliminated having to cut boards at various angles that would need to be determined. The black brackets also look great against the wood. I love the rustic industrial look. I would recommend the product but I’d love to see a slightly wider bracket opening which is the only reason I’m not giving 5 stars.
Randall Watson
We are pleased overall with our shade sail top. It is well constructed and durable material. Unfortunately the blue colour we picked looks like blue tarp. The straps wont stay tight in the clips.
Brad Passalacqua
The product is great. The marketing and "sale end date" was somewhat obscured leading to me missing the discount but the product is very good. With 6x6 it fails to be a DIY especially if you do not purchase perfectly straight, plum, level, untwisted boards(which probably do not exist.) we built a 12x24 double with 2' o.c. rafters and it is very attractive.
Don Tremblay
While this is a GREAT product the support systems is seriously lacking. I waited for weeks for replies to 2 different email inquiries for information on installing the sail on my own, but received no reply. There are no instructions in the box that you would need if you are using it on your own frame.
I needed to know if the 10' by 10' frame was inside or outside diameter and the measurements for the positioning of the inside brackets.
I managed to figure it out on my own but they could have made my job easier.