Kathryn Moran
The structure was easy to put together, but there could have been more help and instructions for the grid 30 roof we put on ours. Also we really hope that in the future they will have other colors and an option to buy replacement canvas roof covers. A medium brown would be nice.
Isabelle Martineau
Easy to assemble but the quality of the screws is not great. I would supply the right bit to use with the kits so the screws would not get ripped so easily. That or supplying standard screws in less flimsy metal!
Susan
Very impressed with customer contact response, extremely quick shipping, and a great sturdy product. Our only complaint is that there were no instructions or guide included. The computer animated installation video is insufficient, causing confusion, mis-drilling and trial and error placement of posts. We and the pets are very happy with the final product.
Becky Foldesi
I had a bit of trouble because there was missing parts
But in saying that your response to sending them to me was quick
Jonathan Eldridge
Overall, great—but not enough screws were included (not for all the holes, but even for four screws per face). I see from the response only two screws per face are provided--but when I ordered a couple of years ago I definitely received more screws (enough for four per face), so was assuming the same would be the case now. Good to know that's not the case and I can order additional--but since this was an expansion of the original pergola, it was important for it to match. Other than the screw issue, the product continues to be great, weather well, and I recommend Toja to everyone who sees the project and (without fail) are impressed!
Michael Dinnocenzo
Good product. Definitely don't take 45 minutes to put together like they say. You need more then two people and don't used wet pressure treated wood cause it's to swollen and you have to use a plainer to shave it down. Thanks to YouTube for the help on that one. So now Its up in the air what's going to happen in 5 months from now with the wood. Other then some minor details that I brought up it would have got 5 stars.
Marie helene Riverin
Easy to built, even by myself and without help. Love it!
C L
Very strong material, very well packaged with only a few minor paint abrasions and it did take a little longer then expected to put together.