T Peters
Great system for custom sizes! We had unique building restrictions and thus the recommended building instructions from the manufacturer did not apply. This made it very challenging to assemble. It took us 2 days to complete the project and a lot of frustration. We ordered the custom shade sails too and they are spectacular! We get a lot of compliments and we love the shade and out door paradise it has given us.
Mike Snavely
Expensive, but impressive! Took a lot longer than an hour to assemble. Screws are embarrassing, for that price include more, longer, black finished fastners.
Nathalie DePippo
Product is great quality but put in the price all the screws to fill all the holes. Attention to detail. Thanks Andrew
Mary Brown
The arrival of boxes was great and packed well. Our 4x4’s had some swelling due to moisture so needed to shave them down and use a sledge hammer to get the in corners. We had been for warned about weight setting structure upright so had enough help. Pleased with final product but disappointed that the overhead brackets weren’t fitted for 2x4’s which are plenty of support for screening. We should have been instructed to order that size for overhead structure. I’m sending photo of the overhead brackets.
Paula Fritzsche
Our Toja grid showed up in good condition and was easy to install. We had ordered one sail for it and then decided to order a second one for the side. We looked for one to fit and found it and ordered it. It was very expensive. We found the exact same one for half the price at Home Depot and decided to return the one we ordered it had not even been shipped yet. Our customer experience was not very good. My husband sent an email and was told that the shade sail was a custom order and could not be returned. Not sure how it was custom as we found the exact same one at the store?? The customer service rep, Alissa, was very unhelpful and a little condescending. Hence only 4 stars. The product itself is great, customer service managers not so much. It would have been a lot better if the website was more user friendly.
Fay Hrenyk
Make sure you use good wood.
Wish I had paid closer attention to the size of the knect brackets as 4x4 seem unnecessarily heavy. 2x4 would have been better for our purposes.
Mosquito netting is fantastic, great quality. Completely worth the price.
Gloria Miller
I ordered just the shade cover as I already have a pergola on my deck. The shade cover arrived packaged very well. The shade this provides for my deck is much appreciated. The only reason for 4 stars is that the "ties" to attach to the supplied brackets should have a locking mechanism to keep the ties tight.
luis chaves
Product was shipped in a timely matter.
Easy install, very happy with product.
And the best part it's Canadian made.