Kevin Keller
Was happy with every aspect of the build. I wanted to put the screws and caps in every hole on the brackets was disappointed that I couldn't just buy the caps. I mean I get it, they want to sell you the high priced screws with it, but after spending over $1000 on brackets and shade sails you think they would sell you the black plastic caps. Wasn't asking for something free.
Rob Barrett
Assemble in "45 minutes" ... Not if you're doing a 10'x12' unit. It took me 4½ days doing it by myself. Attached the 45° braces without any idea how long to make them. Otherwise looks good. Wish parts weren't so expensive
Art Hess
Love our "double" pergola, used 4 x 4's and sunshade on one half and am customizing other 8x8 half with conventional 2x4 rafter/joists? Will send photos as project is completed. Only issue was fitting 4x4's due to internal welds being thick in spots. Just took my time and sanded till they fit completely. Thanks, Art
T Peters
Great system for custom sizes! We had unique building restrictions and thus the recommended building instructions from the manufacturer did not apply. This made it very challenging to assemble. It took us 2 days to complete the project and a lot of frustration. We ordered the custom shade sails too and they are spectacular! We get a lot of compliments and we love the shade and out door paradise it has given us.
Mike Snavely
Expensive, but impressive! Took a lot longer than an hour to assemble. Screws are embarrassing, for that price include more, longer, black finished fastners.
Nathalie DePippo
Product is great quality but put in the price all the screws to fill all the holes. Attention to detail. Thanks Andrew
Mary Brown
The arrival of boxes was great and packed well. Our 4x4’s had some swelling due to moisture so needed to shave them down and use a sledge hammer to get the in corners. We had been for warned about weight setting structure upright so had enough help. Pleased with final product but disappointed that the overhead brackets weren’t fitted for 2x4’s which are plenty of support for screening. We should have been instructed to order that size for overhead structure. I’m sending photo of the overhead brackets.
Paula Fritzsche
Our Toja grid showed up in good condition and was easy to install. We had ordered one sail for it and then decided to order a second one for the side. We looked for one to fit and found it and ordered it. It was very expensive. We found the exact same one for half the price at Home Depot and decided to return the one we ordered it had not even been shipped yet. Our customer experience was not very good. My husband sent an email and was told that the shade sail was a custom order and could not be returned. Not sure how it was custom as we found the exact same one at the store?? The customer service rep, Alissa, was very unhelpful and a little condescending. Hence only 4 stars. The product itself is great, customer service managers not so much. It would have been a lot better if the website was more user friendly.