Alan Fisher
I had someone pass away in my family and needed to cancel my service. I understand I signed a contract but I figured any quality business out there would work something out concerning my money I put down. I was told “best of luck” over the phone and that was it. Even an offer to return a portion of that money this company didn’t even work for would have been nice.
To anyone who works with them, make sure to get an installation date as soon as possible. That way if life happens, you don’t lose a bunch of your hard earned money.
Bonnie Bloom
I am revising my review of Encore Concrete Coating. The job they performed is sub par . I had them come out to do our kennel floors which were concrete. Due to being a business I had to closed down for a week which I had no problems with. The floors were done 6/10/22. We noticed cracking as early as 6/24/22. After many phone calls to get someone to come out to check them, they sent "Efrain" out who said it was an "easy fix" The coating was coming off completely in certain areas and there were cracks in other areas. Obviously the 2 workers who did the floor did a very poor job of coating them. I closed my kennel again (loss of revenue and cost of paying my employees incurred) on 8/26/22. Encore sent one person out to "fix" the floors which really needed another complete coating. To add insult to injury that worker used that hand grinder to remove the sealant in several places but only resealed some of them, worsening our problems.
Needless to say other areas of the floors were chipping and the "coating" was wearing off. I finally got in touch with the "senior operation manager" who agreed to come out in January, the earliest I could close down again, to re do the floors. When I called in November, I spoke to "Jake" who had no idea of what I was talking about or who I was. The "senior operations manager" I spoke with was no longer with the business.
The next thing I was told was that I voided the warranty because we let dog pee sit on the floors. We mop every time that a dog has an accident in the kennel room and we mop down the whole kennel every night. "Tony the president claims he was told we had pee stains. Our whole kitchen - where the dogs don't go had worn off coating just from us standing by the sink. Our back area had cracks by the door where the coating wore away. Tony did not come out or send anyone out to verify what we were telling him even though we sent out many pictures.
Tony told me that the only thing he could do is to have them come back and redo the floors at our expense.
I went ahead and hired another company to strip and redo out floors. I was not going to throw money out by having Encore come out when they did such a poor job to begin with. It was clear from the beginning that the "staining" and cracking was not because we didn't clean up - it was do to a poorly done coating job.
Cindy Spading
Do not recommend. We hired them to grind our cement and add a topcoat. They only used a small grinder and left a bunch of circular grooves in the cement. The grooves weren't noticeable to me until they put the topcoat on. They were only here half a day and had plenty of time to use a large grinder to smooth it out.
John Behrens
Workers never showed up for the job.took me 4 hrs to clear out garage so they could work, they never showed up.i complained to there customer service and was told they made a mistake and never scheduled the job,I asked for my deposit back but they refused, don't hire this company they are nothing but problems.
bahrom sodikov
Today they really make me upset. We do a contract 2 month ago and they give us date Oct 16. They promise that they will choose best sunny day to do it. And today they come to check patio and saying that it is wet after rain and they cant do it. They made a lot of excuses. Now they want to Reschedule to April((.
I am really disagree with them. After long time Waiting. I ask them to cancel order, and now they dont want to refund money back((
Eric Seibert
They have not responded to an issue I am having with cracking. I have reached out to them twice. Customer service is a big thing with me and this is not good Customer service.
Meri Meri2195
Be careful before engaging these people to take care of your garage. They’re after money and mess up with your garage. They came twice to fix and not able to do it. Worst experience dealing with them. I don’t want even to rate one star.
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Nikita Matyukov
Leaving a one star review and telling friends to do the same until you stop spam calling my phone. 3 calls in 2 hours is ridiculous.
Mike Brake
Same issue as J Pringle ( 1 star) only because there is a no star rating . Bought this flooring over an epoxy and it is flaking and peeling already after 16 months. ( also had other issues during the first 12 months) Warranty doesn’t mean a thing after 12 months. See warranty below, cost of 250 to get made right is ridiculous. At that rate my floor must be worth 50k now. No labor cost, but 250 to fix a 7” x 7” area ??? Come on. See pictures of warranty and deteriorating floor
Tommy D
The finished product looks decent..see how long it holds up. The whole experience with this company is a joke..their clean up was terrible, took 2 days to finish, the sales guy was no help.To clean ur garage they use a leaf blower so concrete dust goes everywhere! Find another company! In light of new details I changed my rating…
Brian Ahlers
Terrible company and terrible people
J. Pringle
I had a 2 car garage done on July 20 2022.
September 20 2022 my service ticket to Encore to repair peeling was acknowledged.
November 3 2022 Encore repaired the peeling at no additional cost.
May 1 2023 Encore acknowledged my service ticket for more peeling issues. Same area.
May 19 2023 Encore repairs the issue at no additional cost.
September 21 2023 Encore acknowledged my service ticket for more peeling issues. This time they tell me the warranty covers materials but I have to $250 for labor and other price increases.
The peeling issues were all in the same area.
Way overpriced for the quality of work performed reflected by the issues reported.
Now I have to find another company to finish the job. The point is that the quality of the initial work or repairs was not there. Again, for what I paid, I would not expect the constant peeling issues.
The poor quality of work is evidenced by me opening 4 tickets for the same peeling issue in the same area.
Thanks Encore.
Tricia Kertzman
I am so disappointed that this company would not return the payment made by my elderly mother. We explained they are elderly and unable to preceede with having the work done on their property. No work was done. They took her $1200 for doing nothing. Very unreasonable.
REPLY TO YOUR REPLY. I believe my sister explained. My parents are very proud people and they would never show a stranger that the stress and regret of this project almost landed my mom in the hospital. Please have some compassion.
brian ahlers
The most unprofessional and rude staff you can think of. They don't honor their warranties
Randy Van Essen
Total cluster.
Nice young man came out, provided an estimate, I said I would do it if they can mix in (10%) of one other color. He makes a call, then says "sure, we can do that".
Fast forward to the day of install. I get a text "hey, we're on our way". I'm like "cool, does my order include the additional color I requested" Response from Encore "no, we have premixed flake colors...in order to have any other colors, it would have to be special ordered". The salesman had told me "yes, we can do that". I'd even provided a deposit.
Well, after a snarky conversation from the sales mgr, I ended up getting a refund. Why, because they wouldn't/couldn't match their competitions pricing.
If you request anything, other than the standard "premix" be SURE to check your deposit receipt. That was the excuse I rec'd from the sales mgr. "Since your deposit receipt didn't say an additional color, we can't honor was your salesman told you"
Caveat emptor!!
Chris
Did not take measurements when arrived. Sat in the drive way for half hour and left without informing. Was informed later only do measurements after listening to the speel of their products. What a waste of time.
Olivia M. Smith
Encore Concrete Coating
East Dundee, IL
On October 3, 2022 Encore Concrete Coating ("Encore") installed concrete coating on my garage floor. I was pleased and proud of the results. In December, 2022 it snowed. After clearing the snow from the garage floor, I noticed that an area of the floor began to pop-up. I contacted Encore and was transfered to the Claims Department. I spoke with a representative ("rep") in Claims who asked me to fill out a claims form online, take a picture of the area that is popping up, upload the picture and the completed form and send it back to Encore. It was dark outside, so I told the rep that I would use the bright lights on my car to highlight the area. The picture clearly shows the effected area because the surrounding areas are flat, and that area is raised. I received a return call from the claims department and the rep told me that he could see the raised area I was referring to. He asked me if the area looked like popcorn. I said it did and the rep told me he knew the cause and how to fix it. The only problem was the inclement weather. I agreed that the spring or summer of 2023 would be the best time to address my concerns.
In July of 2023, I began to call the Claims Department, and I left several messages stating the reason for my calls with the receptionist. No one from management returned my calls. When I called back the phone would ring and no one answered.
After multiple attempts to get a response, with no replies, I realized
that my phone number had been blocked.
On August 31, 2023 I received an email (not a call) from Encore stating that a tech had been scheduled to come to my home. The email indicated that the scheduling department could not give me a time, but that the tech would call prior to arrival. When the tech arrived, we had a brief conversation regarding my concerns. His demeanor, along with his lack of interest in what I had to say, were clear when he said he saw nothing in the picture I submitted to the Claims Department. His tone and his negative demeanor were sufficient reasons for me to end the conversation - and I did. It is evident that the tech's ultimate goal was to dismiss my claim as unfounded. This company has a Lifetime Warranty. My problem developed within a month and they don't want to admit that the problem exists.
In the beginning when I invested over $2,000 with Encore, I was treated with respect. The minute I complained, I was no longer a Priority. My status with Encore had changed. I became a Second-Class Citizen, and I have been treated accordingly.
The way a company treats you after a sale, should be just as important as the way you are treated before the sale.
My experience doing business with Encore Concrete Coating has been a nightmare!
I do not recommend investing in Encore Concrete Coating.
Cathy Smith
For real find another company ! This is a franchise company with obviously unskilled installers. Worse company I have ever had do work at my home. Obviously !!!
No …the follow up response from this company is not accurate. Not even close to a good job! There are better concrete coating companies right in the same area believe me I wish I had worked with another.
Yvonne Mezera
We received an email stating the installation date 8/14/23. It was raining and we called them to find out if they were coming. We moved everything outside the day before. So it is sitting in the rain. My husband called them and they said they sent an email in June saying the date changed. Which we did not receive. They are coming in a week while our belongings sit outside in the rain. Very very poor service. We wish we would have gone with TSR.
Chau Ha
On July 18th, Armando from Concrete Coating serviced my garage. He did a decent job with the floor; however, something happened during the work and now my garage does not open and there is no power in the garage. Everything was working perfectly prior to this. I contacted him and he deferred to Encore for any concerns; his English is very limited so he was unable to explain what happened or did not happen. I contacted Encore and talked to Shannon? Or was it Sharon, I forgot; who told me she would talk to her superior and get back to me; she never did. I has been over a week I attempted to contact Encore a few times but was unable to; they likely black listed my number. What a shady and unprofessional business. I am hesitant to contact a lawyer because the fees would not be worth it.
Stay away.
Chau