Their warranty is a sham. I had my floor done in November of 2022 and for the most part, it was fine and looked nice. It wasn't perfect, but I wasn't expecting it to be so I was happy with it. It was a cold November and was close to freezing the day they came. They assured me it didn't matter, but in hindsight, I expect it does matter. Fast forward to mid-year of 2024, about 1.5 years after installation, I notice cracking and peeling in one area of the garage floor. Entire area was less than a single sq. foot. Okay, fine, they have a lifetime warranty, right? Kind of. I call them and talk to someone who explains I need to submit a warranty claim online. Okay fine, not sure why I can't just talk to someone but fine, I can understand a paper trail as much as the next guy being useful, so I go ahead and submit it that way. I'm contacted by a woman named Arianna via email who is fine for the most part. She acknowledges the issues and we scheduled them to come out. I did have questions about the repair looking different than the original application and she said it'd probably be different but they do the best they can. But they'd also happily charge me $3/sq ft for a "refresher" coating. Makes you question the actual longevity of the product if that's a service they offer with something that has a lifetime warranty. So at this point, they come out in September of 2024 for the repair, 22 months after the original work was done. From the time they pulled into my driveway and were gone, the repair lasted 48 minutes. It was a visually obvious repair, doesn't look great, but at least it's sealed, and we're done and good. Except, we're not. THREE months later, I get a text message saying they had an accounting system glitch and I should have been charged $250 in labor for the repair. This is a surprise on multiple levels. I exchanged emails with (2) people at Encore, Arianna and Andrew, and at no point did either of them tell me there would be a labor charge. At no point did they ask for my authorization to attempt to charge this. They just expect people to pay this exorbitant fee, without actually telling a customer about it, after the fact. Look, I get it, go look at the warranty page on their website and you're brought to an image you can't search text on. In fine print, they say labor is only covered within the 1st year. They are purposefully not telling the customer, knowing they are going to charge $250 for a job that took them 48 mins and was a few $ in material. Salesman never mentions this, they just tell you about the lifetime warranty and how good everything is. The warranty is an absolute sham. That $250 they try and charge you absolutely has the material baked into it. They have no actual warranty. Do your own research and find other reviews like mine here, on Yelp, on Google. All saying the same thing. If you are lucky and have no issues, the system works, but the warranty is a joke. Their owner will reply to this with the same mindless, anti-customer drivel. Just please notice the quantity of similar reviews all saying the same thing. Super shady business with a sham warranty. Edit: In response to the owner's reply. This is a static concrete flooring coating. A comparison to a completely different industry warranting a completely different product is completely ignoring the deceptive business practice they employ and is an example of nothing. A direct competitor of theirs warrants their floors for 10 years. It's not lifetime but includes labor. He will replying saying they match competitors warranties but that is false. His reply to me here also ignores at least 3 members of his staff across different verticals of the organization failed to mention the labor charge. At that point, it's a part of their culture and ingrained in their process. $250 for a 48 min service call on a failed application is highway robbery. Make it $100 and I'm not happy but I'm not motivated to write a review.