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Chris was punctual (next morning service after my afternoon call), professional, and very knowledgeable about older Sub-Zero refrigerators. He quickly diagnosed the problems with my 561, and had all the necessary parts on hand to fix it. I am very happy with the level of service and expertise provided, and will not hesitate to call Certified Refrigeration again, should my Sub-Zero need further repairs. While there are newer, more energy efficient refrigerators available, I believe that the build quality and longevity of the 561 models is hard to replicate. I wasn't looking to spend $2,700 on repairs, but the fact that my 561 was built in 1990, and still had its original compressors, is testament to its basic reliability. I am okay with this type of failure after 28 years of trouble-free operation. While not cheap, the 2 1/2 hours of diagnostics and labor, and the installation of around $2,200 in brand-new, OEM parts, the overall price seemed fair to me. And weighing the pluses and minuses of purchasing a new refrigerator and having it installed - the considerable expense and inconvenience - only to likely wind up with something that will not be as robust, I decided that fixing my old Sub-Zero 561 was the best choice for me. Since Certified Refrigeration ONLY does Sub-Zero repairs, I don't know why you'd call anyone else. They know these machines inside and out.