Luis Contreras
The week started on a bad note my 2002 Ford Escape was very ill and needed a new engine but the mechanic was estimating the job would be $10,000-$14,000 for repair which it didn’t include Catalytic Converter, extra $$$$. Stressed at this point, knowing my credit wasn't so good. I tried a auto sales nearby where I live, remains “nameless” didn’t want to look my way and didn’t bother following up with suggestions. Not a good start. But I couldn’t give up because I now have a 6 mo old baby that has doctor visits and so forth. My Lady came across Dealership Grand Kia on 104th in Westminster. I said “NO” at first because a dealership, In my mind I have much less of a chance, but I said why not the worst that can be said is a fat “NO”. I made the call and I was answered by a gentleman named Randy at first I thought I was talking to a Cowboy, he had the voice of assurance and encouragement. I gave him the stressful low down of my information and he said “lets try and help you, so you can care for your family”, We have resources to HELP you. That was a great phrase of optimism and positivity, so I was hopeful. Although it took several hours of waiting. Randy, Joe and some staff made it happened. What a relief! Because I didn’t have any other option other than Local Bus but because of Pandemic has made transportation unsure of schedule reliability. My little family is very grateful for their humor, professionalism, willingness to help. Thank you Randy, Joe at Grand Kia! P.S. Take a lunch, you’re gonna need it! Luis C