Grand Kia Reviews
Nomadic Vet
The agent was nice but the 5k markup on older telluride and new is crazy.
Eric West
Have even a modicum of customer service. better products that can survive in a car. They installed a faulty AC unit then when it naturally went out they blamed it on a rock. With no evidence to support that claim!
Matthew Cisneros
I am beyond amazed with this dealership-Not in a good way.
I purchased a K5 from them. When I got to finance, Bob offered an extended warranty. From how he worded it, it sounded like it was free or didn't effect the payment. So I accepted. I then looked back at the paperwork on the flash drive and saw I was charged $1919 for the warranty and another $699 for GAP insurance.
I got in touch with my salesperson on January 13th and then Bob called me. He explained to me on the phone that the warranty can't be cancelled because they get it at cost. I should have known better during that phone call because Bob was stammering over himself telling me it can't be cancelled. I said I'd do more research and found out it can be cancelled.
I reached out to a consumer protection lawyer Ian Griffin out of Denver and did a free consultation about possible legal action. Ian explained to me it is cancelled and the dealership is just playing games. I again reached out to the sales manager Joe Lee and Nichole. Its been 7 days and again, no contact from them.
This is my first and last purchase from Grand Kia. I want this resolved or I will be consulting with Ian Griffin to see what my options are for getting this cancelled.
I fully expect the copy paste reply from Joe Lee here as he does with all the reviews but I want people to know this dealership plays games and will not cancel any extended warranty without making it into a big game.
Iliyana Ilieva
There is NO CUSTOMER SERVICE and no caring for Kia owners in that Service Department! Someone (he did not say his name) was too busy and TOO RUDE to give me a time of the day to listen! I know my car and I’ve been a Kia owner for over 2 yrs and with a little support my issue today could have been resolved in less than 10 min. The RUDE MAN, aka service dept. fella decided to tell me I have to leave my car for a diagnostic (AND $170 later, of course!!!) until Monday?!😳 Today is Friday , 8:20 am…. I know one quick plug in my car computer would have resolved the issue but… no, it was too much of an “effort”😞🤨
It used to be a nice place for over a year to service my car… NOT ANY LONGER!
Mark Folsom
Drove my car in for service with no warning lights on. Was quoted 150. Final bill is 330 and now my car is no longer driveable and must be towed out. Do NOT use grand Kia for any service need. They are shady.
Kathy Davis
I bought a 2013 Ford Escape from here 3 years ago. They did not have any of the recalls done. The air conditioner did not work and they had to fix that. I am hoping that they got new management here. The will not allow returns at all. I am seeing many 5 stars so hopefully they let go of the prior manager and his wife and brought in new people. Otherwise please insist on taking the vehicle to your mechanic and insist on a return policy.
Mickey Swoyer
Scumbags. They hate veterans, and do t know what a Duramax is worth. I wanted to buy from them because they are GM... lost me as a GM customer for life. Happy Veterans Day... fucking pieces of Shit!
David Lee Buch
My ‘17 Soul(!) is not shifting properly.
-52k miles. June ‘19. $148. Perform transmission service (flush).
-60k miles. Aug ‘19. Fault persists, quoted $1566 to replace the clutch pack. (Not under warranty, clutch pack is a wearable item)
-61k miles. Oct ‘19. $1,735. Replace clutch pack.
-67k miles. Jan ‘20. Fault persists. Software update.
-69k miles. Feb ‘20. Fault persists. Reset the transmission adaptive values.
-71k miles. July ‘20. Fault persists. Quoted ~$450 replace intake manifold.
They have never been able to fix my cars problem. It’s ranged from definitely knowing what the problem is and charging me to fix it, to having no idea, now we’re just experimenting at my own personal cost.
They’re great guys, but the company has gone to impressive lengths to avoid fixing my car. This is my 3rd and last Kia.
Lindsay Montgomery
Just called to talk to someone about new car sales and the receptionist was so rude and unprofessional. Such a shame.
Nick Hoffman
THESE GUYS HAD ADVERTISED TRADE IN SCAM THEY WANT YOUR USED CAR AND THEY WILL GIVE YOU BLUE BOOK PLUS UP TO 4K MORE I TOOK IN A USED 2009 MITSUBISHI LANCER RALLIART THEY DIDN'T EVEN GO OUT AND LOOK AT MY CAR THEY HAD SAID THEY WOULD OFFER ME 1 THOUSAND I POLITELY SAID NO AND THEN ASKED ABOUT THE BLUE BOOK VALUE AFTER GOING TO TALK WITH A MANAGER HE CAME BACK AND OFFERED 1250 I SPENT HALF MY DAY GETTING THERE FOR THE VIP TREATMENT THEY SAID THIS WAS WORST EXPERIENCE AT A DEALER IN MY ENTIRE LIFE
Carolyn Damsma
I got a 2013 GMC terrain from this dealership and not even nine months later my transmission went and it’s not covered I would not recommend this dealership to anyone
Fine Tuned Auto
They need some outside work done the back parking lot is a mess.
Logan Mason
A good bit overpriced. $220 for four sparkplugs? Gtfo.
Service staff was friendly, waiting area was chill.
Bob Ferguson
I have not dealt with them
Rocket Worley
Nice friendly people, they do a good job
Kimber Just
Salesman Randy and Sales Manager Dan are the only guys that made the whole experience of buying here better. I almost returned my car because I didnt want to deal with the girl in Finance anymore. STAY AWAY from her, she made the experience a lasting one. I changed my review from a 1 to a 3 only because Dan made things right. Randy is not your typical salesman, he's very sweet and treats you like a human being. He'll stay with you until everything is done and if he can't he will check in to make sure you are comfortable and taken care of. Dan was very pleasant and never threw attitude because I changed my mind on buying their protection & service plans. My only advice is don't buy a service plan from her and make sure you take your time to read through everything. Lesson learned the hard way!!
nadyandroby Briscoe
They do a great job. Just missed tightening lug nuts on one tire
Terry Hancock
They got me a car I can afford. Long time since my wife or I have driven a car with a manual shift though.
Mr. S
I purchased my car here 4 years ago and have been coming here for service since. The buying experience was fine. I don't know what sales is currently like, but when I bought my car it was fine.
Service however, has deteriorated HORRIBLY. At first it was awesome, but it has gotten worse and worse. Each time I come here it takes longer than the last time. One time I spent 2 hours waiting for an oil change I had scheduled. Today I've spent (so far) 5 hours waiting to get my oil changed and a door lock issue fixed. I got here at 8:30am and it's now 1:45pm...car still isn't ready. My oil change was done in under an hour, and they told me it would be a few more hours to resolve the other issue. I said "ok" and figured it is a difficult repair, fair enough. I had felt bad for the guy(s) working on the issue so hard. Now I don't...because they weren't. After the oil change they moved my car and it hasn't been touched since. How do I know? I keep going out and checking my car, why not? Nothing else to do (unless you count watching new people come in, get THEIR car serviced, and leave). I have been sitting for over 4 hours waiting for my car to be touched.
Update: Right after typing the above I went and raised hell--it's the squeaky wheel that gets oiled. Sure enough, within minutes my car was being worked on. Issue has already been diagnosed within 15min of me raising my voice. Why did my day have to be wasted? Why wasn't it being worked on while I waited? I SCHEDULED this service, it's not like I just showed up and caught them off guard with this issue.
Update again: Was just accused of recording their service crew. Service Manager said: "I don't appreciate you recording my service crew" I told him I hadn't recorded anything and that I only walked by the shop each time I went to check on my car. He then mentioned the "Device" in my car. I then realized what he was talking about: I have a Garmin navigation mounted on my windshield, it has a built in camera that records WHILE I DRIVE and only while I drive. I informed the service manager that it only records while driving (something a service person should know, otherwise it would drain the battery...) and that I didn't appreciate the accusation. He then said "We will talk to the manager, I don't want you coming in here again" which honestly, I wouldn't have anyways...but I am looking forward to talking to the manager because this is ridiculous at this point. I left my number for the manager to call me.
Final time 8:30am - 2:15pm
Just shy of 6 hours.
After all that, you may be wondering why I gave a 3 star rating.
1) Sales department was fine (when I bought the car) and a business review affects them too.
2) Service hasn't always been bad, it used to be better. So this review in an average of multiple visits (~12) not a single experience.
3) They did try to make it better, they waived my oil change and washed my car.
I spoke with the service manager (guy who had an issue with the dash cam) before I left. I just wanted to let him know I didn't have an issue with him personally, just the situation. We got to talking and I seem to have found why there is an issue with their service department. Long story short: They frankly don't have the staff on the weekend to do anything more than regular service (oil change, air filter, etc). So if you are getting regular service, go whenever. If you need repairs and work regular work hours (M-F 8-5) take the day off or go somewhere else.
Savannah Chandler
We've had absolutely the WORST experience with this dealership. We just recently leased our 3rd car from them, and have had the following happen:
Came back in to pay the $125 they said we were short due to them misquoting us, to be told they couldn't find the paperwork and the original leasing agent "was at home sleeping (at 11am)"
Had someone call about an OnStar promotion we were told about, and on speakerphone heard the person on the opposite end say "Oh yeah, that's just a scam to get them here and into a new car"
And the final straw was we were just called to come in (again) to be told that they submitted the wrong VIN number and our payment would be going up... and it was due today by check, but they haven't submitted the paperwork yet so we wouldn't have received any bills.
I am so beyond upset with our experience with this dealership. We like to get into a new car every 3-4 years, and will NO LONGER be coming back to Grand.