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4.8 rating out of 1119 reviews
Zaynab karoliya
Great place
ian halliwell
Had a bit of a moan earlier in the year about the cost of a diagnostic on my Bonneville being over £60 and Mr Youles rang me to explain why.
Spoke to Audi Preston this week about a diagnostic on my A4, cost was £120, i will never complain again.
Mojow Royle
Very helpful, test rides available
robert mckinnon
friendly helpfull staff
Tim Feather
Very good motorbike shop. Extremelyhhelpful staff.
Oliver Forrest
Friendly helpful staff who have good knowledge of the bikes in the sales room
John Bradshaw
Not to pushy .. Steve the salesman nice chap ...!
Ali Seddon
Dont really like Youles maybe it's me. Walk up to the service department nobody looks at you or welcomes you .
If you want to trade a bike in they are top price and your bike isn't worth anything .
Twice I have wanted to buy a new bike but the sales people have put me off and I have bought one elsewhere with a much better deal.
Maybe it's me lots of people seem happy with the service .
Just my opinion though
Independence Dave “Independence Dave” 69
Not actually used them yet , always seem to be busy when I ring up
Jon Pike
Difficult to get the attention of staff. Crazy £75 charge for documentation on the bikes for sale. It takes 10 minutes to do documents online now. Are they paying staff £300 per hour...I think not. Just another way of getting more money off you. Just do the old fashioned way, put a price on the bike, no extras just a price. End result is I didn't buy a bike from there.
Stephen Carmichael
Nice enough and helpful to a point. Always seems to cause counter staff to dissolve into confusion and debate when I take my scooter in!
Took an age to get their finger out about a product recall. I heard all the excuses in the world but fair play to them when I did eventually get my bike back they had gone above and beyond to make it feel like new. I just wish that it hadn't taken such arguments to get it that way as it does leave a bad taste in the mouth.
edit: 21/02/18
Rob from Youles phoned me last night to provide some feedback regarding my review. He assured me that he wasn't asking me to change the rating. To be honest Rob has always been straight down the line and I don't think it was a coincidence that when the issue with my scooter landed on his desk it was made good reassuringly quickly.
I wish I had know just how seriously Youles take their online reputation while my bike was coughing and spluttering for all those weeks. I could have saved myself numerous dodgy, icy rides to work, angry phone calls and frustrating shop visits and got to the right people through Google straight away!
geoff Oldbury
TRIUMPH
Why why why is it so hard to get answer
From a very simple email i sent them earlier in the week,
There reply was, can you plz send us your contact number, what’s the point, it won’t make a difference to what I asked them lol
My reply, is what I put in the comment above
I’ve heard nothing else since lol
JUST ANWER MY VERY SIMPLE QUESTION
It’s not hard
adrian cragg
Poor after sales no one contacted me to see how I was with the new bike which they said they would after a week take you're money that's it's
Jon D
This is a review of an issue I had with Youles a few years ago but it still niggles me so I feel compelled to leave feedback. I am a lifelong biker and over the last decade or so I have also owned scooters. I had a Vespa GTS300 which I asked Youles Manchester to service. Gary, who was a great guy, arranged it all for me so I dropped it off and he called me when it was ready to collect. When I arrived in the showroom Gary asked me to accompany him into the workshop where I could see my scooter. I was horrified to see one of the technicians eating his McDonalds lunch and using the seat of my vespa as a table!! There was burgers , chicken nuggets and a drink sat on the seat of my bike! Gary addressed this issue with the technician who cockily replied that it was his lunch table. I wiped all the grease from my seat and left with the bike. I also had my Triumph Thruxton booked in for a service a couple of weeks later so when I dropped it off I made a point of asking Philip Youles to make sure that his mechanics didn't use my bike as a dinner table.. Philip looked horrified and stated that his staff would never behave like that so I told him the story about my vespa yet there was no apology. Very disappointing :(
Jack Egan
Took CBR600 to Youles for MOT as dissatisfied with previous shop. Staff onsite very friendly, explained any issues and offered advice when asked, and passed MOT after fitting new front wheel bearings.
I returned to Youles twice shorlty after this, reporting a rattle of the front wheel, I provided audio recordings of the sound and explained issue to best of ability, but in the end they put it down to age (bike is 1995, so possible).
Have just had bike MOT'd elsewhere and it failed as the front wheel bearings were faulty and needed replacing, which has now caused the brakes to also need rebinding due to play caused by front wheel.
So in summary, whilst the staff are nice, I am unable to recommend Youles Blackburn due to safety reasons. Thankfully COVID happened this year so I was unable to get out much and put too much strain on the apparent dodgy front wheel work performed by them.
Howard Brook
I went to Youles Motorcycles this morning and at the parts department I was reminded how some people should just not work in customer services. I ordered a lock for my new top box a couple of weeks ago and received a text to tell me they were in and I was booked in for Saturday to have it fitted. Arrived Saturday and told the locks were on back order and the lads apologised saying it was a generic text. Not a problem, only a 20 mile ride in. Later the lady phoned me to apologise. No problem. I even ordered a back rest as she matched the price of one on EBay. £62.50 down from £69. Called back in today via text and found the lad on parts had the lock and sent the fitter off to fit it. When I asked about the back rests they had the wrong ones out, but he had the correct ones in stock at £69. I asked if he would do them at the same price I'd paid for the others as they were the same initial price. No he wouldn't. I actually found him quite rude. I won't be going back unless a really need a main dealer.
Neil T
Member of staff followed me around store for some reason, not saying anything. May have been a one off but uncomfortable shopping experience.
Paul Whitaker
It started off as a good place to buy my bike. It soon went sloppy.
Had an issue with my bike shortly after I bought it. The rear disc bluing due to high heat transfer from my breaks.
Called the service department to see what they could do as it's under warranty and I know naff all about mechanical stuff. Yep.. bring it in.. took it in and they said.. It's sorted come get your bike. 5 sets of pads later I take it to a garage for service. The guy at the garage took the time to explain that my rear disc was warped and that the bluing was the give away..
I went straight back to youels and asked them to sort it like they should have done in the first place.
I was told that I should have brought it back earlier to them. I was amazed at his statement. I said I was amazed that a reputable garage would have fixed it first time. Not just put new break pads in. It would have been obvious to a trained main dealer mechanic what the problem was.
Instead they did a rush job and left me with a defect that should have been covered under warranty.
They have reneged on their warranty and guarantee they allegedly pride themselves on.
I'd think long and hard before stepping through the door and spending thousands of pounds on a bike.
I thought I could trust a main dealer. Not be given a shoddy job then insulted with a fob off.
You can't trust the guarantee or warranty offer. And it would appear you can't trust the work they are doing either..
Nick Potter
took my bike in for servicing , got tangled up in the paperwork !borrowed a bike that I was thinking of buying and on my return was asked if I had topped the bike up , I had forgotten to do so and told them , I had done approx. 20 miles so maybe used half a gallon , a row then ensued over half a gallon of petrol so eventually I gave them five pounds which they initially refused to accept saying it would not fit in to their system ! they said they wanted twenty pounds ! this row ended up involving Philip youle who proceeded to give me a lecture on why his system did what it did ! I found this experience totally frustrating it took ages to resolve .and left a bad taste .
Damian Green
Over priced, doggy when it comes to MOT'S