My beautiful fifteen year old dog had to be put to sleep last week and having been a patient for many years, I booked her into this vets expecting the same kind treatment my daughter’s cat had experienced when she passed away
I couldn’t have been more wrong When we arrived we were made to wait in the waiting room with our dying dog who was crying and distressed. The blonde hair receptionist, who was cold and unsympathetic, eventually showed us to the consulting room, pulled up a couple of chairs, shoved some brochures on the table and a box of tissues and then marched out not saying a word. It was as if we were there to be sold double glazing.
The vet then came in, took my dog into another room to have a catheter inserted, which must have distressed her even more and then returned her for the final goodbye and the injection and then we left. This was a different experience to my daughter’s cat where the cat and us were treated with respect and sympathy.
We received none of that. The vet Emma who we had seen previously was lovely so it’s a shame it wasn’t her. As for the narcissistic blonde receptionist, she hasn’t an empathetic bone in her body and should be working elsewhere.
We are now left with a terrible guilt that by taking our beloved Lily here, we ended it in the most traumatic way.