Beth Holt
Shane and crew are simply fantastic on every level. Professional, follow-up, experienced, and not at all pushy. They sent me a text before Shane arrived with his picture so I would be assured he was "the one" before I let him into the house. As he predicted, the Hawthorne quote was similar to the quotes of the other 2 companies we interviewed. The differential was their "HERO program", wherein they come a couple of times per to service both air conditioners and heaters and even the water heater at no charge and they will call us so we don't have to remember it. Can't say enough about them. If you are looking for a new air conditioner or heater, I highly recommend you interview Hawthorne.