Thank you for posting this question! To start using this feature and set up an automatic response for your Facebook reviews, just log in to your EmbedReviews account and complete the following steps:
If you still don't have an EmbedReviews account, click to start a 7-day trial.
1. Go to the 'Autoresponder' section from the left-hand side menu and click on 'Add Autoresponder' in the top-right corner:
2. Select the Facebook page where you want to add the Autoresponder and click on 'Next':
To set your Autoresponder, you have the following options:
First, in the Autoresponder settings window, activate the Autoresponder. Turn on the option 'Autoresponder'.
Next, write the auto-reply text message; here is an example: We appreciate your time to give us a review. Thank you! – Nikola, CEO @ EmbedSocial
For the option 'Reply with the message on reviews with rating', you can choose if you would like to autoreply on reviews with rating only.
Activate 'Add image in the reply' to choose a pre-defined template.
Click Preview to see how the autoresponder will appear in the Facebook reviews comments section
Lastly, click Save, and that's it:
That's it!
For any questions or additional assistance please feel free to reach out anytime, or send us an email at support@embedsocial.com
We're happy to help 🙏